OneSelect Reviews 

I'm writing this review in the hope it creates a response from OneSelect. I have been ringing for over a week but the hold time is unacceptable (20 mins+ and I give up), so far they have also ignored my emails regarding the £142.22 they owe me.
The website has been undergoing maintenance for over a week and so I am unable to contact them online (as per instructed while they have you on hold).

switched to One Select when my current supplier came up for renewal after checking out on Money Saving Expert web site.

Wish I hadn't bothered. They have not set up the Direct Debit, can't ever get through on phones and as I work difficult to tie in with their working hours.

Sent an email but no response.

When I did get through after over a month of trying was told I had cancelled the DD but I explained I hadn't, they had not set it up and was told they would set it up immediately and the money would go out on the 14th November, still nothing gone and no DD set up.

I found the Customer Services lady (Ashley) to be extremely efficient, patient and understanding. She took the time to fully explain and answer all my questions.

Extremely helpful and responcive, would recomment to anyone

l have always had a good service from OneSelect customer service advisors

Today I got great service from Fatoumata, the Customer Service agent. Sadly, this hasn't been my experience in the past. Since switching to Oneselect I have had issues with the day and night tariff's being applied the wrong way round, and also with the R02 tariff disappearing from my meter altogether. When calling by phone there is always a very long wait to get to speak to someone but the CS agents are usually very helpful when you finally get through. Response to enquiries through the Customer Portal is very slow, even though the aim is to respond within 24hrs, it can take weeks of chasing with follow up emails. It's more productive to wait on the phone... The fact that I have a smart meter and Oneselect can't access it is not ideal and this probably accounts for the majority of the problems I've had since switching...

My call was promptly answered and the service was professional and friendly. Thank you.

Just to say I was impressed as when I asked to increase my direct debit in line with what I thought I would need to pay they listened and sorted it for me. The last company I was with did not and I had to save up in a separate account to make sure I was not in masses of debt. So thank you!

OneSelect emailed me to increase monthly Direct Debit by 20%, ignoring my large credit balance. It was unjustified. Quick response to my email rejecting the increase - Direct Debit stays as it was. And they have refunded most of the credit balance to my bank account. Well done, Bennie!

Had query with payment. It was resolved satisfactorily, and quickly very pleased

Very poor. Portal enquiries not answered resulting in phone calls which keep you on hold forever. Never generate your bill and have to be prompted to do so via phone. Avoid!!

Superb, caring, and helpful. This switch for my 87 year old father has been faultless. Ellen at the call center was polite and went the extra mile to make this process easy and pain free!!!

Appalling company, virtually impossible to get hold of. They still owe me c£400 from my account which I closed 6 weeks ago. AVOID at all cost

This company should be avoided at all costs. Their website has been undergoing maintenance for a week. You cannot get through on the phone, and e mails to customer care are never responded to. They say that they are now responding, but it is not true. E mails still being ignored and phone lines busy.

I set up an account a year ago as they were cheap. I was rubbish at sending them the meter reads and when they did get a reading, it was higher than they expected and they went to a lot of trouble to ensure it was correct and I was happy before billing me. Thanks to Jonny at their billing department, I've signed up for a further year's fixed rate and will be looking at moving my buy to let portfolio over. It makes a change to have sensible empowered staff at a utility company.

Easy to set up a new account. Compared to your email department which is a nightmare.

I have been thoroughly impressed by the customer service at One Select. Extremely responsive, you get a ‘real person’without any waiting around on the phone for hours. It’s a personal and effective system that I would recommend without any hesitation to family and friends. Miles and miles better than the big energy giants who I have had terrible experiences with before. No reason to look further

We have been customers of OneSelect for 10 months after switching to obtain a cheaper tariff. One concern in switching to a less well known company is what the customer service is like. Today I put customer service to the test by calling to seek a reduction in the direct debit to reduce the credit building up. My call was promptly answered by a very friendly and helpful person who was able to immediately revise the direct debit and authorise a refund. Well done OneSelect, the so called big six could learn a lot from you.

I recently left One Select for a better deal which is when my problems started. It took two months to get a final bill which showed me to be in credit. To get the credit returned i had to apply for a refund. The procedure for this is on their enquiries web page which has been down for weeks undergoing ` necessary maintenance `. Emails to them are not being answered. As with other customers my monthly payment was increased unnecessarily. Beware ! this company is showing all the signs of going belly up .

The person I dealt with was very helpful and gave clear information regarding my query