OneWayFly : Flight Reservation For Visa Reviews 87

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Great service! I used this website three times already and they always deliver what they promise. They're fast, not too expensive, they have a friendly and helpful customer service (special shout ou... See more

Rated 5 out of 5 stars

This service is definitely very interesting.... for the flights we received the flight reservation details along with download PDF straight away (within seconds or minutes of ordering) which we can... See more

Rated 5 out of 5 stars

I was travelling from Sri Lanka to India however did not have onward travel as my evisa allows me to stay for 60 days therefore wanted to book a flight when I felt ready. Onewayfly.com was recommende... See more

Rated 1 out of 5 stars

Didn't work at all...,I bought an onward ticket to Thailand, but when I arrive to check in desk, they where not able to find the ticket number..,so I had to buy a very expensive ticket at the moment... See more

Company replied

Company details

  1. Travel Aggregator
  2. Travel Agency

Written by the company

We provide flight reservation and confirmed hotel booking for your visa application.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

87 reviews

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Rated 5 out of 5 stars

Reliable and trustworthy

I have used several agencies like them, but they (other companies) were always hard to get ahold of, or there were errors on the tickets, or I got the tickets too late. However, after I paid OneWayFly I got a response within several minutes with the correct ticket and reservation code and everything 100% accurate. Super reliable and trustworthy, I will be using them from now on every time I fly!

October 19, 2021
Unprompted review
Rated 5 out of 5 stars

I recommend Onewayfly hands down!

I have been using Onewayfly since 2019 and I totally recommend them! Their customer service is effective and Sarah always responds very quickly to resolve your issues even on a Sunday!

July 18, 2021
Unprompted review
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Rated 5 out of 5 stars

Great service!

I've been using One Way Fly since 2017. It's great! I purchased a ticket today, and I had to reach out to their customer support to modify something, and Sarah replied right away and was extra helpful.
I recommend 100%!

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

I have needed to show proof of travel…

I have needed to show proof of travel due to COVID19, and this service has went above and beyond to satisfy some of my requests. I have not experienced any problems and encourage others to use this service if they find themselves needing to show proof of travel.

February 26, 2021
Unprompted review
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Rated 5 out of 5 stars

Everything work out perfectly

Everything work out perfectly. Really quick customer service and very efficient. They even extended the validity of my reservation free of charge. My second experience with One way fly, both times 100% satisfied!

February 26, 2021
Unprompted review
Rated 2 out of 5 stars

If you want the reservation to last longer than 24/48 hours you will work for it.

I needed to get a return flight for a visa application to an African country. The reservation lasted about 24 hours and I kept having to check and send them mails to say that the reservation had disappeared/was cancelled. Now if it weren't for covid and getting money back from airlines being so complex I would have bought a refundable ticket and saved myself the job of checking if they would do theirs. To be fair they quickly rebooked it every time I reminded them that it was down. But what a hassle, and had I been going to a more rigorous country it would have given me piles.

February 11, 2021
Unprompted review
OneWayFly : Flight Reservation For Visa logo

Reply from OneWayFly : Flight Reservation For Visa

Hello Joanne,

We are really sorry for the inconvenience caused.

As mentioned on our website the 14 days validity could only be guaranteed if the date of departure chosen is in at least +30 days. You've ordered a flight reservation for the 1st of February with a date of departure for the 19th of February.
When the date of departure is so close, flights could be automatically canceled due to different reasons: overbooking, flight cancellation due to covid situation, etc.

Nevertheless, someone from the support team was always present to help and I'm glad to read you've managed to get your visa. By the way, embassies usually never refuse an application because the flight ticket is not confirmed anymore. They will request you to re-submit the reservation.

In any case, I hope we can serve you better next time.

Rated 4 out of 5 stars

Great customer service, but they should keep checking ticket validity

The promise 14 Days confirmed tickets, but my onward tickets got canceled after 6 to 7 days, so I notified the customer support and they reissued the tickets with the same PNR number after a couple of hours.
So if I didn't check the validity of the ticket each day no one would know that it has been canceled, so I suggest that whoever wants to buy an onward ticket should keep checking its validity and notify the customer support immediately if it got canceled.

or the customer support should implement a mechanism to check the ticket regualry.

February 24, 2020
Unprompted review
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Rated 5 out of 5 stars

Awesome service

Awesome service! I heard about this website few times but never had to use it until I went to Indonesia. Within minutes I got my ticket which was also on the airline's website and was able to board my plane!! I really recommend if you need a last minute solution!

January 22, 2020
Unprompted review
Rated 5 out of 5 stars

Totally recommend Onewayfly

Totally recommend Onewayfly. I used this service for the first time a couple of weeks ago and I received my onward ticket printed out within half an hour of ordering it, so no worrying for me.
Emirates Airline were happy to accept the ticket as perfectly legitimate.

January 22, 2020
Unprompted review
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Rated 1 out of 5 stars

Didn't work at all...,I bought an…

Didn't work at all...,I bought an onward ticket to Thailand, but when I arrive to check in desk, they where not able to find the ticket number..,so I had to buy a very expensive ticket at the moment or I would not be able to board the flight they said.
I'd contact customer service twice in a week but I don't have any answer...,so I completely not recommend this company for your onward tickets

October 15, 2019
Unprompted review
OneWayFly : Flight Reservation For Visa logo

Reply from OneWayFly : Flight Reservation For Visa

Hello Shambhala,

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.
We deliver flight reservations for visa applications. Our flight reservations come with a PNR under your name that can be checked on the airline's website and this exactly what we provided you.

The fact that the immigration didn't accept your reservation is unfortunately not in our power.

Regarding the non-reply from our customer service, it was an uncommon instance and we’ll do better in the future. However, I believe that someone from our team tried to reach you a few times and you never replied to their email. Please feel free to get back to us. We would love to make things right.

Rated 3 out of 5 stars

Not that great experience as expected

Got no customer service after having a problem and got not the promises of their website. My story:

Booked an onward ticket 5 days before my flight. Got a ticket with an PNR, but checking validity didn't worked at the airline website. So i requested for help if something has gone wrong.

Customer service at chat apologied and promised to fix quickly, but nothing changed during the next days. I asked several times (chats and emails) but no response then. After 4 days the PNR even didn't work on their amadeus system, although they promise it is valid for 14 days until they cancel it.

Had to fly to the philippines without a valid onward ticket from this website.

Sorry. I can not recommend using this service, as from my point of view i would have had to fly without onward ticket as problem has not been solved in time.

Things can go wrong - but not this way.

*** Update: got help and a new valid ticket after this review had been published although i am at my destination already. At least someone cared

April 10, 2019
Unprompted review
OneWayFly : Flight Reservation For Visa logo

Reply from OneWayFly : Flight Reservation For Visa

Dear Maik,

We are really sorry for the inconvenience caused.
Your onward ticket was completely valid in our booking system but some airlines don't allow sometimes to check reservations (in your case it was Philippine Airlines).
Right after you contacted the support, someone from the team booked the ticket with a different airline (Thai Airways) so that you can check your booking. The PNR was exactly the same, only the airline was different. That is why you couldn't find your booking.

Our system had send an email, but it looks like it didn't reach you. And we only found out about this problem after your comment on Trustpilot.

We are going to investigate on this issue, but please next time don't hesitate to contact us by email again if there is a problem.

We hope we can serve you better next time.

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