One World Travels UK Reviews 

648
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 314 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated travel agents for their exceptional patience, remarkable helpfulness, and prompt communication when organizing custom holiday packages. Many people truly appreciate the remarkably efficient booking process, noting that staff members consistently go above and beyond to secure great deals and perfectly tailor trips to specific needs. However, some customers also noted facing frustrating communication breakdowns, including ignored messages, poor responses, and significant delays with pending refunds. A few reviewers were not happy with unhelpful support and conflicting information when unexpected issues occurred during their travels abroad.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and professional service from agents.... See more

Holidays

Reviewers mention positive feedback about holidays, highlighting stress-free and seamless booking... See more

Service

Users describe positive interactions with service, highlighting fast and efficient booking experiences.... See more

Booking process

Consumers find the booking process to be a positive experience, highlighting how quick and stress-free it is.... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had the absolute pleasure of the help from Jordan Parker. He has kindly organised a 3 night trip to Krakow for myself and my son in a few weeks time and he has been professional and got us a gr... See more

Rated 5 out of 5 stars

We are a very indecisive family and have flitted between various different holidays this year - all at last minute (we finally booked yesterday and we fly in a week). Our agent (Ruby Elliot) has been... See more

Rated 5 out of 5 stars

Communication has been brilliant from start to finish. Ive never booked with any other company than Tui I havent been on my holiday yet but everything's been sent over in plenty of time and Martin W... See more

Rated 5 out of 5 stars

Just want to say a big thankyou to Peter Kennedy from OWT for arranging our amazing holiday to Thailand. He was helpful patient and kind throughout! He answered all my questions promptly although I m... See more


Company details

  1. Travel Agency
  2. Tour Agency
  3. Tour Operator
  4. Tourist Information Center
  5. Travel Aggregator

Written by the company

At Oneworldtravel UK, we don’t just plan vacations—we design extraordinary experiences that inspire, delight, and stay with you for a lifetime. Whether it’s uncovering hidden gems, indulging in luxury escapes, or embarking on life-enriching adventures, we tailor every detail to turn your travel dreams into reality. Let us take the stress out of planning so you can focus on what truly matters: creating memories that last forever. Proudly part of OWT Group Ltd


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

648 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(648)

298 reviews in the last 12 months

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Rated 5 out of 5 stars

Ruby Elliot made the whole booking…

Ruby Elliot made the whole booking experience so easy being that I run my own business and have very little time to book any type of trip
She made the whole process so easy to follow being very thorough and efficient at the same time. Her attention to detail was amazing asking all the right questions and dealing with our specific needs. Thank you Ruby 👍🏻

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

I have just booked a trip to Disneyland…

I have just booked a trip to Disneyland for my family, and was definitely a stress free way to do it. Martin Wolfe was the travel agent who sorted everything for me and made it very easy. He was knowledgeable and very helpful. I would definitely use this agency again for future bookings.

July 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Booking query

Kingston has been very responsive, and tried every way they could to help me get the best deal at the best price. Thank you

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Big help from Leo James

Leo James was helping me on everything, sorted out all the details I need and made the best arrangement possible. Definitely will recommend to everyone about them.

July 6, 2026
Unprompted review
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Rated 1 out of 5 stars

Awful company and many different names…

Awful company and many different names but same company .
Charged me just before I was due to go any extra £270 obviously I paid until I got back and complained . They’re not allowed to change prices when fully paid ,
Rude in messages sometimes also .

May 23, 2026
Unprompted review
Rated 4 out of 5 stars

Ruby was fantastic

Ruby was fantastic, so helpful and polite . Response to any questions was quick and made me ever comfortable.

July 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

I’ve had great service from Kingston at One World Travels in planning a city break. Kingston has been patient and flexible and has tried to source the very best deal for us.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

One World Travel

One World Travel, and especially Ruby handled everything on my recent trip to Thailand, including 3 internal flights, all accommodation, and transfers for everything, solid company that i totally recommend , will defo use again.
Dan

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

Jordan.parker

Jordan parker was very helpful for me looking for a short break in january,nothing was too much trouble ,thankyou

June 22, 2026
Unprompted review

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