One World Travels UK Reviews 

650
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 314 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated travel agents for their exceptional patience, remarkable helpfulness, and prompt communication when organizing custom holiday packages. Many people truly appreciate the remarkably efficient booking process, noting that staff members consistently go above and beyond to secure great deals and perfectly tailor trips to specific needs. However, some customers also noted facing frustrating communication breakdowns, including ignored messages, poor responses, and significant delays with pending refunds. A few reviewers were not happy with unhelpful support and conflicting information when unexpected issues occurred during their travels abroad.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and professional service from agents.... See more

Holidays

Reviewers mention positive feedback about holidays, highlighting stress-free and seamless booking... See more

Service

Users describe positive interactions with service, highlighting fast and efficient booking experiences.... See more

Booking process

Consumers find the booking process to be a positive experience, highlighting how quick and stress-free it is.... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had the absolute pleasure of the help from Jordan Parker. He has kindly organised a 3 night trip to Krakow for myself and my son in a few weeks time and he has been professional and got us a gr... See more

Rated 5 out of 5 stars

We are a very indecisive family and have flitted between various different holidays this year - all at last minute (we finally booked yesterday and we fly in a week). Our agent (Ruby Elliot) has been... See more

Rated 5 out of 5 stars

Communication has been brilliant from start to finish. Ive never booked with any other company than Tui I havent been on my holiday yet but everything's been sent over in plenty of time and Martin W... See more

Rated 5 out of 5 stars

Just want to say a big thankyou to Peter Kennedy from OWT for arranging our amazing holiday to Thailand. He was helpful patient and kind throughout! He answered all my questions promptly although I m... See more


Company details

  1. Travel Agency
  2. Tour Agency
  3. Tour Operator
  4. Tourist Information Center
  5. Travel Aggregator

Written by the company

At Oneworldtravel UK, we don’t just plan vacations—we design extraordinary experiences that inspire, delight, and stay with you for a lifetime. Whether it’s uncovering hidden gems, indulging in luxury escapes, or embarking on life-enriching adventures, we tailor every detail to turn your travel dreams into reality. Let us take the stress out of planning so you can focus on what truly matters: creating memories that last forever. Proudly part of OWT Group Ltd


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

650 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(650)

300 reviews in the last 12 months

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Rated 5 out of 5 stars

One World Travel

One World Travel, and especially Ruby handled everything on my recent trip to Thailand, including 3 internal flights, all accommodation, and transfers for everything, solid company that i totally recommend , will defo use again.
Dan

June 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Jordan.parker

Jordan parker was very helpful for me looking for a short break in january,nothing was too much trouble ,thankyou

June 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Jordan has been an amazing help…

Jordan has been an amazing help planning this holiday for my partner and his mam and Jordan has gone above and beyond helping and making there dreams come a reality it’s truly amazing no task is too big or too small for him. They haven’t even been to Sri Lanka yet but so far they have been amazing worked around my budget and have everything sorted, will be back after holiday.. Thanks Jordan

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Good for novice users

First time looking for a holiday via the web, felt a bit scared as not computer savvy but Ruby elliot has made it so easy to find an amazing holiday, first one wasn't suitable but she found others which were without any stress for myself. Will definitely be using again.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Just booked a trip to Disneyland Paris…

Just booked a trip to Disneyland Paris with my family. Special thank you to Ruby Elliot who stuck with me as I made umpteen changes, she made the whole process easy for me. Has to be noted also that for a 4 day trip, park tickets, flights etc the price was extremely lower than I expected. More to follow after the holiday.

June 15, 2026
Unprompted review
Rated 2 out of 5 stars

Unfortunately

Unfortunately, my experience with Adriian Close was extremely disappointing from start to finish.

I booked a family trip to Disneyland Paris to celebrate my granddaughter’s first birthday and relied on the travel agent’s expertise to guide us through the process. Instead, we encountered multiple misunderstandings, unexpected costs and unnecessary stress.

We had no option or choice. We travelled with Ryanair and ended up paying over £385 in additional luggage fees. When we arrived, we were informed that baby luggage allowances were included, something that was never clearly explained during the booking process. We also had no choice with hotel booking and got the grand magical hotel which is a beautiful hotel stuff on the ground or amazing? It’s just staff at reception as I did say we booked this holiday for my granddaughter‘s first birthday they couldn’t accommodate a cake. It had to be at that terms in the Restaurant 6:30pm when clearly we were at Disneyland park.

I also explained that I had not visited Disneyland Paris for over years and as I explained it was my family’s daughter-in-law‘s granddaughter first visit wasn’t unfamiliar with how things work today. It was not properly explained that there are now two separate parks requiring separate tickets. As a result, we had to spend even more money purchasing additional tickets ourselves.

The costs kept adding up through luggage, seat reservations and park tickets. By the end of it, the holiday had cost so much more than expected that I could have booked directly with Emirates for a similar price and likely received a better overall experience.

What I found particularly concerning was being asked to leave a review before we had even travelled. At the time, I gave a positive review despite already experiencing several issues and misunderstandings. Having now completed the trip, I feel that review did not reflect the reality of my experience.

While the staff at the hotel are lovely and we made the best of our holiday, the service provided by the travel agent fell far below expectations. Travelling with young children can be challenging enough, and the purpose of using a travel agent is to reduce stress, not add to it.

I cannot recommend this service based on my experience and believe future customers should ensure every detail, cost and ticket requirement is confirmed independently before booking.

May 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Ruby Elliott

I just want to say a huge thank you to Ruby Elliot who has gone above and beyond to secure my very first trip with my autistic child

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Kingston

Kingston is lovely, helped me every step of the way with all my questions. Answered everything and gave me All the information I needed in detail

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

spoke with Jordan Parker and he came…

spoke with Jordan Parker and he came across a very Professional agent who went above and beyond in checking out dates and venues. Hotels and flights from Scotland . Customer service was 10/10 and I will revisit later on plan a holiday for October. It was a pleasure dealing with this Travel company

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

I have been wanting to plan a nice…

I have been wanting to plan a nice holiday for my youngest finishing school and my eldest turning 18. I gave Jordan Parker my information and he has organised everything and more of what I ask, he communication at all times has been amazing, I can not thank Jordan enough and very much looking forward to a wonderful holiday

June 8, 2026
Unprompted review
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Rated 4 out of 5 stars

Not booked uet

Not booked uet, but the service received to find options has been great. Will be back in touch once we have have confirmed our plans. Kingston was very responsive and polite

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Disneyland paris booking

I have booked a trip to disneyland paris. Jordan Parker has been very helpful from the very start of my booking. Anytime I have requested information after my booking he has been very quick in replying and seems to be very knowledgeable . Thanks Jordan.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

We are just back from an AMAZING 4…

We are just back from an AMAZING 4 nights at Disney Paris. Cannot thank Jordan Parker at One World Travel enough for booking our trip, flights, hotel and Disney passes. Jordan even texted us just before and during our trip to ensure everything was in order. Excellent company and 5*service. Highly recommend 👌

May 25, 2026
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Rated 5 out of 5 stars

Was looking for a holiday package to…

Was looking for a holiday package to Thailand, Ruby Elliot came back to us very promptly and has now tailored a package that matches what we asked for and we are now looking into the details in the hope to book our next adventure.

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

I wanted a quote on a holiday to…

I wanted a quote on a holiday to disneyland and Kingston went above and beyond to help me. He was so patient with me as I kept delaying him while I spoke to my partner, he didnt mind at all. He found us such a good deal too.

May 27, 2026
Unprompted review

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