One World Travels UK Reviews 

653
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 314 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated travel agents for their exceptional patience, remarkable helpfulness, and prompt communication when organizing custom holiday packages. Many people truly appreciate the remarkably efficient booking process, noting that staff members consistently go above and beyond to secure great deals and perfectly tailor trips to specific needs. However, some customers also noted facing frustrating communication breakdowns, including ignored messages, poor responses, and significant delays with pending refunds. A few reviewers were not happy with unhelpful support and conflicting information when unexpected issues occurred during their travels abroad.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and professional service from agents.... See more

Holidays

Reviewers mention positive feedback about holidays, highlighting stress-free and seamless booking... See more

Service

Users describe positive interactions with service, highlighting fast and efficient booking experiences.... See more

Booking process

Consumers find the booking process to be a positive experience, highlighting how quick and stress-free it is.... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had the absolute pleasure of the help from Jordan Parker. He has kindly organised a 3 night trip to Krakow for myself and my son in a few weeks time and he has been professional and got us a gr... See more

Rated 5 out of 5 stars

We are a very indecisive family and have flitted between various different holidays this year - all at last minute (we finally booked yesterday and we fly in a week). Our agent (Ruby Elliot) has been... See more

Rated 5 out of 5 stars

Communication has been brilliant from start to finish. Ive never booked with any other company than Tui I havent been on my holiday yet but everything's been sent over in plenty of time and Martin W... See more

Rated 5 out of 5 stars

Just want to say a big thankyou to Peter Kennedy from OWT for arranging our amazing holiday to Thailand. He was helpful patient and kind throughout! He answered all my questions promptly although I m... See more


Company details

  1. Travel Agency
  2. Tour Agency
  3. Tour Operator
  4. Tourist Information Center
  5. Travel Aggregator

Written by the company

At Oneworldtravel UK, we don’t just plan vacations—we design extraordinary experiences that inspire, delight, and stay with you for a lifetime. Whether it’s uncovering hidden gems, indulging in luxury escapes, or embarking on life-enriching adventures, we tailor every detail to turn your travel dreams into reality. Let us take the stress out of planning so you can focus on what truly matters: creating memories that last forever. Proudly part of OWT Group Ltd


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

653 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(653)

303 reviews in the last 12 months

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Rated 5 out of 5 stars

I would like to commend Jordan Parker…

I would like to commend Jordan Parker for outstanding service. He was incredibly fast and professional in helping me with my flight and travel queries. What impressed me most was his kindness when my plans changed; even though I couldn't move forward with the trip due to personal reasons, he was understanding and gracious about my situation. It is rare to find such high-quality service and genuine empathy. I will definitely return to him for my future travels!

April 20, 2026
Unprompted review
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Rated 5 out of 5 stars

I'd like to highlight the excellent…

I'd like to highlight the excellent response to my message. Jordan Parker, a specialist, contacted me very quickly and provided all the information I needed. They are very attentive and responsive to their clients, taking all their requests into account. I highly recommend them; they offer excellent consultation and excellent staff.

April 16, 2026
Unprompted review
Rated 4 out of 5 stars

It has been a pleasure to book our…

It has been a pleasure to book our holiday through kingston at one world travel. Flights and accommodation was booked for us. He was patient as it took a while to get a hotel booked that we liked but it was no problem for him. Worked with me till 00:30am.
And everything sent over in a timely manner.
Thank you

April 15, 2026
Unprompted review
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Rated 4 out of 5 stars

Ruby Elliott was very professional and…

Ruby Elliott was very professional and found the best deal she could offer. Unfortunately the dates didn't work out for me so I will be checking to see what other times would work out and would surely prefer to get bacm in touch with her to sort out my holiday package.

April 13, 2026
Unprompted review
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Rated 5 out of 5 stars

I’ve been dealing with Jordan Parker…

I’ve been dealing with Jordan Parker for the past 6 months arranging a family trip to Disney land. He’s been very helpful in every question I’ve asked. Always polite, nothing has been to much trouble. I will definitely book another holiday through Jordan as he’s amazing at his job.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Martin Wolfe has been amazing in his…

Martin Wolfe has been amazing in his dealings with me and my son.

Understood our needs and dates and made good and appropriate suggestions. Excellent.

I let the side down because dog Kennel Cough jab is out of date and can’t get it done in time - this time.

We’ll be back Martin.

March 31, 2026
Unprompted review

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