One World Travels UK Reviews 

654
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 314 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated travel agents for their exceptional patience, remarkable helpfulness, and prompt communication when organizing custom holiday packages. Many people truly appreciate the remarkably efficient booking process, noting that staff members consistently go above and beyond to secure great deals and perfectly tailor trips to specific needs. However, some customers also noted facing frustrating communication breakdowns, including ignored messages, poor responses, and significant delays with pending refunds. A few reviewers were not happy with unhelpful support and conflicting information when unexpected issues occurred during their travels abroad.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and professional service from agents.... See more

Holidays

Reviewers mention positive feedback about holidays, highlighting stress-free and seamless booking... See more

Service

Users describe positive interactions with service, highlighting fast and efficient booking experiences.... See more

Booking process

Consumers find the booking process to be a positive experience, highlighting how quick and stress-free it is.... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had the absolute pleasure of the help from Jordan Parker. He has kindly organised a 3 night trip to Krakow for myself and my son in a few weeks time and he has been professional and got us a gr... See more

Rated 5 out of 5 stars

We are a very indecisive family and have flitted between various different holidays this year - all at last minute (we finally booked yesterday and we fly in a week). Our agent (Ruby Elliot) has been... See more

Rated 5 out of 5 stars

Communication has been brilliant from start to finish. Ive never booked with any other company than Tui I havent been on my holiday yet but everything's been sent over in plenty of time and Martin W... See more

Rated 5 out of 5 stars

Just want to say a big thankyou to Peter Kennedy from OWT for arranging our amazing holiday to Thailand. He was helpful patient and kind throughout! He answered all my questions promptly although I m... See more


Company details

  1. Travel Agency
  2. Tour Agency
  3. Tour Operator
  4. Tourist Information Center
  5. Travel Aggregator

Written by the company

At Oneworldtravel UK, we don’t just plan vacations—we design extraordinary experiences that inspire, delight, and stay with you for a lifetime. Whether it’s uncovering hidden gems, indulging in luxury escapes, or embarking on life-enriching adventures, we tailor every detail to turn your travel dreams into reality. Let us take the stress out of planning so you can focus on what truly matters: creating memories that last forever. Proudly part of OWT Group Ltd


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

654 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(654)

304 reviews in the last 12 months

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Rated 5 out of 5 stars

Was looking for a holiday package to…

Was looking for a holiday package to Thailand, Ruby Elliot came back to us very promptly and has now tailored a package that matches what we asked for and we are now looking into the details in the hope to book our next adventure.

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

I wanted a quote on a holiday to…

I wanted a quote on a holiday to disneyland and Kingston went above and beyond to help me. He was so patient with me as I kept delaying him while I spoke to my partner, he didnt mind at all. He found us such a good deal too.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service:Jordan parker

Jordan parker has helped me organise and book 2 hollidays so far, the 1st to krakow was fantastic, the second is coming up in October but I have no doubts it will be just as wonderful. He is incredibly helpful and informative always willing to go the extra mile, I have already been in contact with Jordan to organise a holliday for 2027! The whole experience with one world travels has been excellent.

May 26, 2026
Unprompted review
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Rated 4 out of 5 stars

Am currently speaking with Martin Wolfe…

Am currently speaking with Martin Wolfe who has helped me to book my holiday to Disney land Paris, any questions or worries I have had have been answered straight away. I haven’t been yet but so far so good I will give a more better review when I get back from our holiday

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

One of the agents, Ruby Elliot, was very helpful in finding me great deals! Response was very quick and efficient. She’s very polite too and accommodating! Would highly recommend and definitely will be getting in touch with her again for a new holiday.

May 24, 2026
Unprompted review
Rated 1 out of 5 stars

Beware of empty promises

My wife booked our holiday to Vietnam and Cambodia but the package was not delivered. We had issues with the company in getting all of our flight tickets and had to keep pestering them. Once in Vietnam our transfer didn’t turn up and our excursion in Halong Bay was cancelled when we arrived. Once we got to Cambodia we had similar issues, our Kompong Phluck excursion didn’t happen and our final Banteia trip didn’t happen either. My wide has contacted One world vibes repeatedly but they are not at all helpful. They said they would reimburse her the lost excursion costs and the missing transfer costs but never did. As a company they work well to get you a package but then leave you to fend for yourselves when things go wrong. They are not ABRA or ATOL protected as they say. We are now having to claim through our bank. Please think twice before booking.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Martin Wolfe was dealing with my query…

Martin Wolfe was dealing with my query . he was prompt to reply my query , patiently executed my request , came up with various options , followed up the progress of plan and finalising and ofcourse very patient and polite . Highly recommend .

May 15, 2026
Unprompted review
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Rated 1 out of 5 stars

I am extremely disappointed with Tour…


I am extremely disappointed with Tour Help (partnered with One World Travels) after my recent experience. While I had previously booked two great holidays with them and agent Michael was helpful, their service has failed completely during a difficult time. I booked a third holiday to Turkey and paid a £200.00 deposit, but due to a family emergency, I had to cancel and return to my country. Although the company initially agreed to refund my deposit within 14 days, they are now refusing to return my money. Michael has stopped replying to my messages, and no one will answer my calls. It is appalling that a company can provide good service for bookings but completely ghost their customers when a legitimate refund is due. I strongly advise caution when booking with Tour Help or One World Travels, as they disappear when issues arise. I am still waiting for my £200.00 refund from OWT GROUP as no response after emailing regarding my refund

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Holiday booked- fantastic service!

Holiday booked! I had the pleasure of dealing with Ruby Elliot who has been fantastic from start to finish and very patient with all my back and forth requests!
Thank you so much, you guys are fantastic. Would definitely recommend!
Thanks
Hannah

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Jordan Parker Travel Agent of The Year!

From initial contact Jordan Parker has been absolutely amazing creating our a dream holiday in the Maldives as a surprise for my partner. Jordan really listened to what I wanted and went above and beyond putting my mind at rest with everything happening in the UAE at the moment. Always available to answer any questions. We will definitely be contacting Jordan again for our next holiday.

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Jordan parker was amazing…

Jordan parker was amazing representative and help very quickly and effectiantly with what i jeeded to find out. He got us an amazingly priced quote for a hoilday. He understood very quickly what we needed and and where looking for. And as soon as we are able to book we will definitely be getting back in touch with jordan and getting this all finalised. Will update as soon as thats done but for no I have no worries and I am very pleased with the service jordan has provided.

May 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Krakow trip

Hi, I booked a trip to Krakow for April 2026 as a Christmas present for my husband. I got in touch with One World Travels where I was contacted by Martin Wolfe. Martin went over and above to make our trip a great experience.
There was a problem when we arrived at the hotel. I phoned Martin who answered straight away and he sorted everything out for us.
Thank you once again to Martin for answering all my messages and being on the other end of the phone. 😊
Linda and Colin

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

I made a booking to Disney land and…

I made a booking to Disney land and Kingston made it a breeze for me would definitely book through this company again brilliant service from start to finish helped me out with everything and got me the best deal he could 👌🏽

April 24, 2026
Unprompted review

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