Switched because of cheaper rate. Let's see what your service is like.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brigitte was very sweet and kind. Answered any Questions. Thank you.
Company replied
The price is very expensive
Company replied
Me experience is good coustemer service clear & helpful.
Company replied
Company details
Written by the company
At Onlia, we make home, auto, and lifestyle & leisure insurance a breeze. Our secret sauce? We’re the only brokerage that gives customers access to multiple insurance companies and competitive pricing, with the freedom to buy online or through a broker. We keep things simple, clear, and stress-free—because insurance doesn’t have to be a headache. Bottom line: we’re here to offer straightforward, flexible options with a friendly touch—and maybe a little swagger. As a RIBO licensed insurance broker serving customers in Ontario, Alberta, and BC, we’re able to find you the best quote for your needs at the best possible price from our group of nationally trusted carriers — 24/7 online, or over the phone with a broker. We’re backed by a strong and reputable Canadian financial holdings company, Southampton Financial Inc. Southampton’s principles are recognized for creating robust and successful insurance distributors in the Canadian marketplace.
Contact info
Toronto, Canada
- +1 844-472-7905
- support@onlia.ca
- onlia.ca
3.5
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service!
With people I spoke with were excellent! Patient , and informative. I couldn't be happier!
September 8, 2025
Reply from Onlia
That's wonderful to hear! Thanks so much for sharing your experience, Meghan!
Advertisement
Reply from Onlia
Thanks so much, Robert! We're glad we were able to help you sort your insurance needs quickly! We're always here to help if you need further assistance.
Milia went above and beyond to help us…
Milia went above and beyond to help us get our insurance. I really appreciate everything that she did for us.
August 27, 2025
Reply from Onlia
Thank you for sharing your experience working with Milia, Brandon! We always appreciate hearing about our team members going above and beyond to give you outstanding support!
Prompt response to inquiries are the…
Prompt response to inquiries are the most important part of customer service and you guys nailed it!
August 18, 2025
Reply from Onlia
Thanks so much for this wonderful feedback, Abduselam! We're always working on improving the quality and speed of inquiry responses, and we're thrilled that you're impressed! Thank you again for sharing, and you're welcome to let us know if there's anything we can do to improve our customer service in the future.
I have been with Onlia for 3 years now…
I have been with Onlia for 3 years now and I am more than happy.
August 15, 2025
Reply from Onlia
This is wonderful to hear, Ahmed! Thank you so much for being a long-time customer. It means a lot that you're more than happy with Onlia. Please let us know if there's ever anything else we can do to help you with your coverage.
Advertisement
Setup Policy
Sana assisted me with the process of setting up my policy. Very well communicated and easy setup. Thank you Sana!!
August 12, 2025
Reply from Onlia
Thank you, Adil! We're so happy to hear about Sana's fantastic work. Thanks again for your kind words and helpful feedback. Please reach out anytime you have questions or need assistance.
Brigitte was very sweet and kind
Brigitte was very sweet and kind.
Answered any Questions.
Thank you.
August 11, 2025
Reply from Onlia
Thanks so much for your feedback on working with Brigitte, Brenda! We appreciate your kind review, and we're so happy you received the quality service you deserve. Please reach out to us anytime you have questions about your coverage.
Friendly customer service
Friendly customer service, assisted and explained well my policy. Entertainment my questions. Michael, is very professional and help throughout the whole process. Thank you Michael.
August 7, 2025
Reply from Onlia
Thank you, Lony! We're so glad we were able to deliver on our commitment to quality insurance and service with Michael's excellent work! Thanks again for your lovely review and please feel free to contact us with any further questions or customer support needs.
Had a policy renewal issue where they…
Had a policy renewal issue where they more then doubled the price because they had an error in my records. When I pointed out the error, they increased the policy even more, just out of spite. Will never make business with this kind of company anymore.
August 14, 2025
Unprompted review
Advertisement
It was truly an agonizing experience
It was truly an agonizing experience. Firstly, the quoted value I was provided didn't match that of the quoted value when I did the quote myself online. It was higher. Secondly, I disliked the experience of going back and forth retrieving documents I needed. I wish I was notified of all documentation to provide before hand. Nonetheless, I'm likely going to switch after a year.
August 13, 2025
Great service
My insurance rep was great gave me all information that I needed to know and set me up very quickly and helped me along the way
August 7, 2025
Reply from Onlia
Thanks so much Candace! We love supporting our customers through every step of the insurance process. We're so glad you had an enjoyable and efficient experience! Feel free to reach out with your questions, concerns, or feedback any time.
Poor customer service the worst…
Poor customer service the worst customer service ever.
August 6, 2025
New auto insurance costumer
I just purchased auto insurance through Onlia and have had a wonderful experience so far! Sana helped me out and want above and beyond to make sure I was getting the best policy for what I needed. I look forward to continuing my insurance journey with them.
July 31, 2025
Reply from Onlia
Thank you! We're so glad you enjoyed working with Sana and received the best coverage for your needs.
Advertisement
Reply from Onlia
Thanks for your feedback! We're glad you had a good experience.
Reply from Onlia
We're thrilled we could help make getting insurance quick and simple for you. Thanks for your review!
Advertisement
Reply from Onlia
Thank you, Rajeev! We appreciate your review.
Very quick responses and gave me…
Very quick responses and gave me exactly what I was looking for not constantly trying to up sell like many others
June 20, 2025
Reply from Onlia
Thank you for your review, we appreciate your business!
Friendly
Friendly, positive individuals who both spoke clearly. No trouble hearing each of them. Understood everything that I had asked to change with my auto and home insurance policies.
Recommend what I should add that I hadn't had in my previous policies.
June 20, 2025
Reply from Onlia
Thanks for your kind words! We're glad you enjoyed your experience with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.