onlinecouplescounselling.com Reviews 

123
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support, describing them as empathetic, non-judgmental, and highly effective in providing guidance. Many people felt heard and understood, appreciating the safe and comfortable environment created during sessions, which helped them navigate complex issues with professionalism. People consistently report significant improvements in communication skills and relationship dynamics, often feeling more confident and positive after sessions. The user experience is also praised for its ease of navigation and seamless process, allowing customers to easily book sessions and choose qualified therapists. Reviewers highly recommend the services, noting the profound and lasting positive impact on their lives.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their insight, patience, and practical... See more

Service

Consumers find service to be positive, with many reviewers wholeheartedly recommending the professional and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that they felt heard,... See more

User experience

Clients share positive opinions on user experience, with many describing fantastic experiences in a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We worked with Claire for couples counselling, and the experience was extremely helpful. She provided practical communication tools and strategies that helped us reduce conflict and understand each ot... See more

Company replied

Rated 5 out of 5 stars

Oh wow what can I say about lighter days counselling. It saved us and myself! I learnt so much from each session and went home worked hard to get to where we both are! Each session made us feel at eas... See more

Company replied

Rated 5 out of 5 stars

Clair is so very helpful. She really gives us useful tools. She is empathetic but not afraid to call out bad behavior. I always feel grateful after our sessions for the guidance we received.

Company replied

Rated 5 out of 5 stars

We found Kay from a Google search for online counselling and having read the reviews booked a session. Our marriage had suffered a major trauma, and we needed urgent help. Kay was non-judgmenta... See more

Company replied


Company details

  1. Marriage Counselor

Written by the company

We are one of the UK’s largest and most trusted providers of online relationship counselling. Whether you're feeling disconnected, arguing more than usual, or simply struggling to communicate. We offer professional support for every kind of relationship — for couples and individuals. Whatever your situation, you are not alone. All of our couple therapists are fully qualified, highly experienced, and hand-picked for their warmth and down-to-earth approach. With guaranteed appointments, instant online booking, and sessions available seven days a week (8.00am–9.00pm), we’ve made it easy to get the help you need, when you need it. You can choose to speak to someone as a couple or on your own — all from the comfort and privacy of your own home. We’ve helped thousands of people feel heard, supported, and more connected. If you're wondering whether couples counselling could help, we are here to make the first step feel simple.


Contact info

4.9

Excellent

TrustScore 5 out of 5

123 reviews

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4.9

All reviews

(123)

37 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible experience

Terrible experience. The therapist provided contradictory advice and wasted our time and money.

April 22, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Daniel,

Thank you for taking the time to share your feedback.

We are sorry to hear that you were not satisfied with your experience.

We take all client concerns seriously and have a clear internal review process to ensure that professional standards are upheld.

We are confident that the services provided were appropriate and conducted in line with ethical practice.

We wish you all the best moving forward.

Kind regards
Sian Jones

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Rated 5 out of 5 stars

Claire Draper Couples Therapy

We are both very grateful to Claire for the support we have received during a very difficult time. We have really appreciated her clear and insightful analysis of our situation, and being able to discuss with her the actions we might consider in moving forward. We always come out of a session feeling better than when we went in, and are now making real progress on our journey together.

March 29, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Neil,

Thank you very much for taking the time to write such a lovely review about Claire, it is much appreciated and I'm sure she will be over the moon. It's great to hear that you are making good progress in your relationship now : - )

Kind regards
Sian Jones

Rated 5 out of 5 stars

Saving our Marriage

My wife and I contacted onlinecouplecounselling before divorcing. Sounds dramatic but that’s where we were, in our relationship. We had been together for over forty years and no longer enjoyed each other’s company and were having bitter rows with each blaming the other. Our counsellor Sian quickly identified areas where we were causing each other harm and gave pointers on how we could improve our communication and respect each other’s feelings. We are now in a better place in our marriage than we have ever been or can remember and know this is because of the guidance received from Sian. Needless to say we are extremely grateful for her services and wouldn’t hesitate to recommend her and her organisation to anyone seeking help of this nature.

February 3, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you so very much for your lovely review about me, it's much appreciated. I am so pleased that you are both in a such great place after all your hard work and commitment to the therapy. You really were both a pleasure to work with and couples like you make my job worthwhile : )

Thanks again and kind regards
Sian

Rated 1 out of 5 stars

I've tried to get an appointment with a…

I've tried to get an appointment with a therapist but the prices are ridiculous for online sessions they can at least try and make them cheaper - it would have been easier for me to go direct to one of the marriage counsellors then pay lots in commission to one of these therapists on the website!!!

Please DO SOMETHING ABOUT this

Thank you

February 27, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Hi Safiyah,

Thank you for your feedback. We’re sorry to hear you feel this way, and we’d love to clarify a few things.

Our pricing is simple and transparent: we charge a flat rate of £80 for a full hour couples counselling session and £68 for individual sessions. We believe this is a fair price for professional therapy, and our fees are in line with—or even lower than—many other qualified couples therapists. We also do not add commission or sign people up for packages; all bookings are made on a session-by-session basis, giving clients flexibility and control over their therapy.

We are a little concerned that you may have mistakenly reviewed the wrong business, as you can see from our 95 five-star reviews, our clients consistently have a positive experience with us. If there’s anything you’d like to discuss further, we’d be happy to help.

Kind regards
Sian Jones - Founder

Rated 5 out of 5 stars

Marriage counselling - a successful outcome :-)

We have completed several online marriage counselling sessions with Kay Doherty over the last few months.
From the outset we both felt very comfortable talking to Kay and sharing our honest feelings.
Kay has a natural ability to listen and comment without being judgmental. As a couple we quickly realised where our faults are and what we needed to do to address them.
We started to make progress very quickly and out relationship is back on track. Our sessions with Kay have been very beneficial and we can highly recommend Kay to anyone who may need counselling.
Thank you Kay. We are very appreciative of your support & guidance

February 14, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Dave,

Thank you for such a positive review about Kay, I have shared it with her and she is over the moon with it.

It's great to hear that your relationship is back on track and thanks again for taking to the time to write, it is greatly appreciated

Kind regards
Sian Jones

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Rated 5 out of 5 stars

Excellent counseling great therapist

We were looking for couple therapy to improve our relationship, and we reached out to online couple counselling. Based on the rating on their website and the specific experience we chose Trish! Trish is a great therapist. With her, we explored areas of our relationship that we had not thought about. She guided us on how to understand better each other and communicate more effectively. Over the course of several months we were able to go through and discuss the challenges we have been having and iron them out. Trish was always calm, very understanding and quick at picking up area to discuss. She provided the guidance and help us develop a toolbox for us to progress on our own.
We would absolutely recommend Trish, she is a very experienced therapist!

January 12, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Joe,

Thank you very much for taking the time to write such a positive review about Trish, it is greatly appreciated and I'm sure she will be over the moon with it : -)

It's lovely to hear that you found her so helpful and would be happy to recommend her

Thanks again
Kind regards
Sian Jones

Rated 5 out of 5 stars

It gave us space and direction to…

It gave us space and direction to explore things. We wouldn’t of ended up where we have without the sessions.

November 26, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you very much Jay. It's great to hear that the sessions helped you : -)

It's much appreciated you taking the time to let us know

Kind regards
Sian Jones

Rated 5 out of 5 stars

just what we needed...

we have a long and successful marriage... 35 years... but hit a substantial 'bump' in the road that threatened our relationship... Tricia helped us unpick and remedy the issues, and was fine about us leaving without unpicking every little niggle... which was what we wanted...we were definitely in charge of how much work we did, and when we stopped. It has made a huge difference. Thank you Tricia.

October 22, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Deat Nikki,

This is such a nice review about Trish, thank you very much for taking the time to write it, I'm sure she will be over the moon.

It's great to hear that the therapy has made a positive difference in your relationship : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

A worthwhile experience

Kay worked with us with warmth and made us feel at ease from the first session. She was flexible in offering us remote sessions at a time that worked for us around the demands of our young family.

June 18, 2024
Unprompted review
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Rated 5 out of 5 stars

Lorna is a wonderful counsellor

Lorna was very patient and understanding, she guided us through the process so we understood what would happen and what to expect. She took the time to to ask the right questions and was balanced in her comments to both of us, challenging in the right way to extract more information and to get us to open up more fully. we achieved our aims only after a few sessions but could easily have carried on speaking to Lorna as she created a wonderful, safe space to discuss difficult subjects.

August 27, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you very much for taking the time to send such a nice review about Lorna, it is greatly appreciated. I'm sure she will be very pleased to read this : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Delighted with our experience with Janine Knight

Delighted with our experience with Janine! From the moment we met her, her friendly and cheerful demeanor made us feel comfortable and at ease. She is incredibly empathetic, and her ability to truly listen and understand our concerns is amazing.

Janine has a great ability to translate our words and emotions to each other in a way that brings clarity and understanding. Her dedication and life experience come through in every session, providing practical and meaningful insights.

We have seen significant positive changes thanks to her guidance, and we highly recommend her services to young parents and anyone looking to enhance their relationship. Her compassionate approach and professional expertise make her an exceptional counsellor.

July 14, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Dagmara,

Thank you so much for taking the time to write such a fantastic review about Janine. I’m sure she will be very happy to read it :-)

I’m so pleased she has helped you make some positive changes in your relationship.

Thanks again

Kind regards

Sian Jones



Rated 5 out of 5 stars

Lina listens and understands and…

Lina listens and understands and evaluates what's needed to improve your marriage, we have learnt alot and our communication is so much better, Lina is friendly, makes you feel at ease and relaxed during the sessions.

We are so grateful to Lina for helping us and would definitely recommend her.

July 26, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Danielle,

Thank you for providing such a positive review about Lina, it’s greatly appreciated.

It’s really good to hear that helped you both

Thanks again :-)

Sian Jones

Rated 5 out of 5 stars

Excellent experience

Having never had counselling before I was apprehensive and wondered if it would be all self-directed. But Clare is excellent, patient but also tells you both how it is. She's great at holding the mirror up to you and saying 'is this what good behaviour looks like?'.
Taking a step back and going slowly was just what we have needed, when we thought things couldn't get any worse they have started to take a turn for the better. Having someone who knows the whole story, and knows you both, who we can approach any time and work through problems quickly before they become too big to solve is a huge relief, you are never alone once you've got Clare to turn to.

July 12, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Maria,

Thank you so much for taking the time to write such a lovely review about Claire.

I’m so sorry that I’ve taken a little while replying to you, for some reason I missed the notification.

It’s great to hear that you had such a positive experience with her :-)

Thanks again and best wishes

Sian Jones

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Rated 5 out of 5 stars

This platform was extremely easy to…

This platform was extremely easy to navigate and we were able to book a slot the next day which was amazing. The prices are reasonable and the counsellor assigned is a perfect fit for us. I am no stranger to the world of therapy and was slightly dubious of taking the plunge online. The sessions being remote have not hindered the therapeutic process and I have found immense support and boundless encouragement thus far. I would highly recommend this platform and can vouch for the professionalism of the entire process. Thank you

July 17, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Danielle,

Thank you very very much for taking the time to write such a glowing review about our booking platform and the therapy you received. It really is great appreciated. Reveiws like this give other people great confidence when deciding to book : - )

Thanks again

Kind regards
Sian Jones

Rated 5 out of 5 stars

Don’t wait as long as we did

After decades of our marriage slowly declining into uncommunicative indifference, mostly my refusal to countenance any form of emotional openness, my wife not unreasonably declared our 44 year marriage over. This unleashed a torrent of emotion, regret, guilt, passion, love and we tried for 9 months without support to rebuild things. Only as a last resort did I agree to couples’ therapy, and my wife intuitively chose Tim. You helped us, both together, and separately, with insightful, probing and challenging questions and observations, to consider and discuss what we wanted from our relationship. You never took sides. Having avoided discussing anything meaningful with anyone for 64 years the experience was deeply emotional. I cried a lot, which for a man of my age and upbringing was hugely cathartic and liberating and necessary. I’m sure you’ve seen it all before but you treated us as as you found us, there was no hint we were in some kind of pre-ordained process. The outcome, both for me as a person understanding myself better, and for us as a couple, has been nothing short of miraculous; my grateful thanks to you for the time you spent with us. I can wholeheartedly recommend Tim specifically and also the idea of seeking third party help to any couple who want to find a way through relationship failure.

We were at breaking point when we found you Tim. You helped to guide us through a very difficult time in our lives. We only had seven sessions over nearly three months, but the work you “set” us in between helped us to rediscover why we were together. I will be forever grateful. If you are reading this testimonial (like I did, searching for a good therapist) and are considering couple’s counselling, we recommendation Tim wholeheartedly.

June 19, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you very much for taking the time to write such a positive review about Tim, it is greatly appreciated and I'm sure he will be over the moon with it : -)

It's lovely to hear that he was able to help you and that your marriage is in a much better place now.

Thanks again for writing this

Kind regards
Sian Jones

Rated 5 out of 5 stars

A very positive experience

Trish was fantastic. She has really helped us to get back on track and to understand each other better. We now have communication strategies we can use going forward. Trish was non-judgemental and made us feel at ease throughout. We would not hesitate to use Trish again should we need to.

July 2, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you so much for taking the time to write a review about Trish, it is much appreciated. It's great to hear that you would be happy to book her again : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Communicating again

We’re very grateful to Sian for helping us improve our communication. After 31 years together, there were unhelpful patterns of behaviour that were making us both unhappy. With Sian’s help, we’ve learnt to talk more honestly and listen more accurately to each other. We now feel better equipped to problem-solve when there are bumps in the road and get things back on track more quickly. We’re hugely grateful to Sian for helping us with this.

July 7, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Jamie

Thank you very much for taking the time to write this, it is much appreciated.

It's great to hear that I was able to help you and you feel better equipped. However, it was mainly down to you two being so committed to making your relationship work bettter.

Here is to another 31 years! : -)

Kind regards
Sian

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Rated 5 out of 5 stars

Phenomenal therapist

Claire Draper has been a phenomenal therapist. We are dealing with difficult, delicate and complex issues in our marriage and she has offered unwavering support and profound yet practical insights. We are not finished but we’d be nowhere without Claire.

July 3, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

Dear PL,

Thank you very much for taking the time to write such a great review about Claire, it's so good to hear that she is helping you both : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Kay Doherty - calm and supportive

Our couples counselling with Kay was very helpful to us. We found Kay to be an excellent listener, non-judgemental and very supportive in helping us to recognise our situation and create a positive path in moving forward. We would highly recommend Kay and would contact her again if needed!

May 9, 2024
Unprompted review
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Reply from onlinecouplescounselling.com

What a great review about Kay, thank you so much for taking the time to write it : - )

I'm glad she was of help to you both and reallly appreciate you recommending her.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Sian Jones - amazing counsellor!

We had some complex issues dating back many years which had never been addressed. Sian calmly but also assertively guided us through some very difficult conversations over a number of weeks.
Sian is experienced, empathetic, and also tough when required!
We wished we had found her years ago! Still working on some things, but what a difference she has made to our lives. Would highly recommend her.

September 12, 2023
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Jane,

This is such a nice review, it made me smile, thank you so much!

It was a pleasure working with you both and I'm so pleased you are in a much better place together now. Keep up the good work! : -)

Thanks again

Kind regards
Sian

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