onlinecouplescounselling.com Reviews 

120
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support, describing them as empathetic, non-judgmental, and highly effective in providing guidance. Many people felt heard and understood, appreciating the safe and comfortable environment created during sessions, which helped them navigate complex issues with professionalism. People consistently report significant improvements in communication skills and relationship dynamics, often feeling more confident and positive after sessions. The user experience is also praised for its ease of navigation and seamless process, allowing customers to easily book sessions and choose qualified therapists. Reviewers highly recommend the services, noting the profound and lasting positive impact on their lives.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their insight, patience, and practical... See more

Service

Consumers find service to be positive, with many reviewers wholeheartedly recommending the professional and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that they felt heard,... See more

User experience

Clients share positive opinions on user experience, with many describing fantastic experiences in a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We worked with Claire for couples counselling, and the experience was extremely helpful. She provided practical communication tools and strategies that helped us reduce conflict and understand each ot... See more

Company replied

Rated 5 out of 5 stars

Oh wow what can I say about lighter days counselling. It saved us and myself! I learnt so much from each session and went home worked hard to get to where we both are! Each session made us feel at eas... See more

Company replied

Rated 5 out of 5 stars

Clair is so very helpful. She really gives us useful tools. She is empathetic but not afraid to call out bad behavior. I always feel grateful after our sessions for the guidance we received.

Company replied

Rated 5 out of 5 stars

We found Kay from a Google search for online counselling and having read the reviews booked a session. Our marriage had suffered a major trauma, and we needed urgent help. Kay was non-judgmenta... See more

Company replied


Company details

  1. Marriage Counselor

Written by the company

We are one of the UK’s largest and most trusted providers of online relationship counselling. Whether you're feeling disconnected, arguing more than usual, or simply struggling to communicate. We offer professional support for every kind of relationship — for couples and individuals. Whatever your situation, you are not alone. All of our couple therapists are fully qualified, highly experienced, and hand-picked for their warmth and down-to-earth approach. With guaranteed appointments, instant online booking, and sessions available seven days a week (8.00am–9.00pm), we’ve made it easy to get the help you need, when you need it. You can choose to speak to someone as a couple or on your own — all from the comfort and privacy of your own home. We’ve helped thousands of people feel heard, supported, and more connected. If you're wondering whether couples counselling could help, we are here to make the first step feel simple.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

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4.9

All reviews

(120)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Claire has done wonders for not only…

Claire has done wonders for not only our relationship but our own personal mindsets and day to day living. I cannot recommend her enough.

December 1, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Nick,

Thank you so much for taking the time to write such a lovely review about Claire, I'm sure she will be so happy to read it.

It's great to hear that you feel the therapy did wonders for your relationship and for you both individually : )

Best wishes
Sian Jones

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Rated 5 out of 5 stars

Working with Denese MacDonald over the…

Working with Denese MacDonald over the past year has been deeply impactful. Her ability to listen carefully and reflect back complex emotions with clarity made me feel genuinely understood from the start. She brings real compassion, warmth, and trust into every session, alongside a wealth of knowledge and experience that consistently shaped the work in meaningful ways.

I began therapy with Denese as part of a couple, and when it became clear that the healthiest decision was to separate, she guided me through that transition with care and steadiness. She offered practical tools, visualisations, and thoughtful advice that helped me navigate a difficult period with clarity and self-compassion.

While the healing and progress are ultimately my own, I know that without Denese’s guidance, experience, and support, this process would have taken years rather than months. I highly recommend Denese MacDonald to anyone considering therapy, whether as a couple or individually. She is an exceptional therapist and a steady, compassionate presence.

January 8, 2026
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Maria,

Thank you so much for taking the time to leave such a thoughtful and generous review.

We are really pleased to hear how supported and understood you felt working with Denese. She brings a great deal of care, experience, and compassion into her work, and it means a lot to hear how helpful this was for you.

Thank you again for your recommendation and for sharing your experience so openly. We wish you all the very best moving forward.

Best wishes
Sian Jones

Rated 5 out of 5 stars

Sessions to find myself…

I had one to one sessions with Claire and they have helped me a lot to get back on tracks and find myself again. She taught me a lot and gave me strategies not just for now but for the future as well. Each session I had was useful. I would recommend this to everyone who struggles or unable to find the right help.

January 20, 2026
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Lukas,

Thank you very much for taking the time to write such a kind review about Claire

We are really pleased to hear how helpful your one-to-one sessions were, and that the work supported you in finding your way forward again.

Thanks again for taking the time to recommend the service and we wish you all the very best moving forward.

Best wishes
Sian Jones

Rated 5 out of 5 stars

Janine has been absolutely wonderful

Janine has been absolutely wonderful, supporting us with couples therapy over the last 6 months. We are growing stronger together as a couple and couldn't have done it without her.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

We rate Janine very highly

Janine is very very lovely and approachable. She is our couples therapist and we recommend her and rate her very highly indeed.

December 1, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Kriss

Thank you so much for your kind words.

We are really pleased to hear that you have found Janine so approachable and supportive in your couples work together. It means a great deal to know she has made such a positive difference to you both.

Thank you for taking the time to recommend her so highly, and we wish you all the very best going forward.

Best wishes
Sian Jones

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Rated 5 out of 5 stars

Kay Doherty

We found Kay from a Google search for online counselling and having read the reviews booked a session. Our marriage had suffered a major trauma, and we needed urgent help.

Kay was non-judgmental and listened to both of our stories and viewpoints. This enabled us to both be honest and vulnerable in her presence, despite never having had counselling before. She taught us better communication skills (listening, not interrupting!) and also the tools to express our needs better and turn towards each other.

Through Kay’s guidance over a period of 6 months, our marriage of 25 years feels like a fresh relationship, like the early days. We still have work to do but we feel we have the skills now to work through any issues as they arise, and we know that if we need help again that Kay will be there for us.

If your marriage is in crisis and you are willing to do the work, then do not hesitate to book in with Kay. You will not regret it.

November 30, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Dan and Sofia,

Thank you so much for taking the time to share your experience

We are really pleased to hear how helpful your sessions with Kay were and that you both feel more connected after such a difficult period. Your kind words will mean a great deal to her.

The recommendation is greatly appreciated because it helps other couples : - )

Kind regards
Sian Jones

Rated 5 out of 5 stars

You’re simply the best, better than all the rest…..

Claire has made a difficult journey something to be appreciated, full of hope, even happiness, alongside empowerment and a renewed spirit

November 21, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Eug,

Thanks so much for this lovely review about Claire. She will be over the moon with it

It's great to hear that she helped you : )

Kind regards
Sian Jones

Rated 5 out of 5 stars

Clair is so very helpful

Clair is so very helpful. She really gives us useful tools. She is empathetic but not afraid to call out bad behavior. I always feel grateful after our sessions for the guidance we received.

November 21, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Christel

Thank you very much for taking the time to write such a nice review about Claire, it will mean a great deal to her and is much appreciated.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Positive and professional

We worked with Claire for couples counselling, and the experience was extremely helpful. She provided practical communication tools and strategies that helped us reduce conflict and understand each other better. She also worked with us individually to address past trauma, which made a big difference in how we connected as a couple and stopped us having big fights. I genuinely thought the marriage was doomed but it has been given a new lease of life and I will be forever grateful. We’ve grown stronger, communicate more effectively, and are able to move forward together. We now enjoy spending time together, where as before we were like strangers living under the same roof. Highly recommend her services.

September 27, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Mrs Hope,

Thank you so much for sharing your experience.

We are really pleased to hear how helpful your sessions with Claire were and how much things have changed for you both. Your feedback about the shift in communication and connection is incredibly meaningful, and Claire will be touched by your kind words.

If you ever feel you need support again in the future, we are always here.

Kind regards
Sian Jones

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Rated 5 out of 5 stars

Long-Standing Marital Problems

I contacted Trish for counselling with my husband as, after many years of marriage, we found there were several problems we were not able to resolve ourselves without speaking to an independent/non-family person. Trish was non-judgemental and able to guide us over the seven sessions we had with explanations, suggestions, thoughts to take away and literature etc. The problems we had have now been ironed out successfully due to Trish's counselling.

October 15, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear BJC,

Thank you so much for your lovely review about Trish.

We are really pleased to hear that your sessions with her helped you and your husband were able to work through your long-stranding challenges together. Trish will be delighted to know her support, reflections, and guidance made such a difference.

We wish you both all the very best for the future and truly appreciate you taking the time to share your experience with others : -)

Best wishes
Sian Jones

Rated 5 out of 5 stars

Easy to navigate the website to find a…

Easy to navigate the website to find a very qualified list of therapists to match myself with. Trish was great and really helped my husband and I immensely. Would highly recommend this platform and the therapists on it.

September 17, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Paris,

Thank you so much for taking the time to share your experience. We are delighted you found the website easy to use, that is really encouraging feedback.

It is wonderful to hear that Trish was able to help you both so much. I will be sure to pass your kind words on to her.

Thanks again for your recommendation, and I wish you both every happiness going forward.

Best wishes,
Sian Jones

Rated 5 out of 5 stars

Claire Draper couples therapy

Claire provides excellent down to earth counselling and helped us discover the root of what causing problems in our relationship. i feel confident and positive at the end of every conversation. i would highly recommend her.

September 10, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Mon,

Thank you so much for sharing your experience.

We are really pleased to hear that you found your sessions with Claire so supportive and helpful. It is wonderful to know that you are feeling more confident and positive after your conversations.

We truly appreciate your recommendation and wish you both the very best moving forward.

Kind regards
Sian Jones

Rated 4 out of 5 stars

Felt heard and listened to

Felt heard and listened to. Really good practical advice

May 9, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you for your lovely feedback. We are so pleased to hear you felt truly heard and listened to, and that the advice you received was helpful in a practical way.

Wishing you all the very best going forward,

Best wishes
Sian Jones

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Rated 5 out of 5 stars

Oh wow what can I say about lighter…

Oh wow what can I say about lighter days counselling. It saved us and myself! I learnt so much from each session and went home worked hard to get to where we both are! Each session made us feel at ease in end and made us see things in different light! I thank you so much you saved our relationship, and would tell anyone who is in a moment in their lives to go get support!! You have to invest to make it work started at 2-3 a month then 1-2 a month sometimes we added even extra one.

August 27, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Hannah,

Thank you so much for your wonderful review. We are truly delighted to hear how much the sessions supported both you and your relationship.

It is inspiring to know that the hard work you put in between sessions has made such a difference. Your words will be encouraging for others who may be thinking about starting counselling.

We wish you both continued happiness and are so pleased we could be part of your journey.

Best wishes
Sian Jones

Rated 5 out of 5 stars

Excellent experience

Trish is professional, insightful, effective and kind. She helped us greatly over a period of nearly a year.

August 25, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Lindsay,

Thank you so much for taking the time to write such a thoughtful review about Trish, she will appreciate it very much.

I'm so pleased she was able to help you both.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Thank you Michael

We worked with Michael Sewell as our relationship was going through a bad time, due to jealousy and overall alignment issues. Michael has done a great job allowing us to express to each other our concerns, putting together a plan to overcome them, and generally he has been an excellent counsellor and a great person.

July 14, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Francesco

Thank you so much for your thoughtful review.

Michael will be really pleased to read your kind words. It means a lot to hear that his support helped you both feel understood and able to move forward together.

We really appreciate you taking the time to share your experience and wish you all the very best for the future.

Sian Jones

Rated 5 out of 5 stars

Online couples counselling

We decided to try counselling after trying to resolve something on our own and finding that we were struggling to communicate effectively. We found Janine and ended up attending sessions for around 6 months.

Janine very gently welcomed us and invited us each to share our perspectives on the reasons we were there and what we hoped to gain from the sessions. Janine ensured that the sessions were always balanced and each of us had the opportunity to speak, listen and respond. More than anything, I felt Janine understood what was most important for us to be able to air. The process of being listened to with a third party present felt incredibly validating, particularly as Janine was able to reflect back understanding of our perspectives and bring challenge or reassurance where needed.

We brought our sessions to a close once we felt we'd achieved what we wanted to and I think we will both be grateful for the help Janine offered us in getting us to that place - able to move forward in the knowledge that we both committed to the process and we were both able to speak to each other and really be heard.

I would recommend the process, and Janine, to any one who is wondering whether couples counselling might be of benefit. I think we were initially unsure if the sessions would work over zoom but it really didn't matter once we got going and meant that it was far easier to fit the sessions in.

March 26, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Amy,

Thank you so much for taking the time to share your experience.

Janine will be genuinely touched to read your words. It’s clear how much thought and care you both put into the process, and we’re so pleased to hear that counselling gave you the space to communicate more openly and feel truly heard.

It’s also great to hear that online sessions worked well for you. We know many people are unsure at first, so your feedback will be really encouraging for others thinking about taking that first step.

Wishing you both all the very best as you move forward together.

Kind regards
Sian Jones

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Rated 5 out of 5 stars

Claire Draper

Claire Draper - highly recommend. She is warm, approachable and sensitive. She is helping us as a couple and giving us the tools to develop and grow

April 22, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Lindsey,

Thank you very much for taking the time to write such a nice review about Claire, it is much appreciated. Also, great to hear she has helped you both grow .

Kind regards
Sian

Rated 1 out of 5 stars

Terrible experience

Terrible experience. The therapist provided contradictory advice and wasted our time and money.

April 22, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Daniel,

Thank you for taking the time to share your feedback.

We are sorry to hear that you were not satisfied with your experience.

We take all client concerns seriously and have a clear internal review process to ensure that professional standards are upheld.

We are confident that the services provided were appropriate and conducted in line with ethical practice.

We wish you all the best moving forward.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Claire Draper Couples Therapy

We are both very grateful to Claire for the support we have received during a very difficult time. We have really appreciated her clear and insightful analysis of our situation, and being able to discuss with her the actions we might consider in moving forward. We always come out of a session feeling better than when we went in, and are now making real progress on our journey together.

March 29, 2025
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Neil,

Thank you very much for taking the time to write such a lovely review about Claire, it is much appreciated and I'm sure she will be over the moon. It's great to hear that you are making good progress in your relationship now : - )

Kind regards
Sian Jones

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