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Online Home Shop Reviews 

27,390
•
TrustScore 4 out of 5

4.1

Bedding Store
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Review summary

Created with AI, based on recent reviews

Looking at 8,031 reviews, reviewers had a great experience with this company. Customers frequently praise the affordable prices and excellent value offered across a wide variety of home furnishings and everyday bedroom accessories. Many people also highlight the reliable quality of products like bedding and outdoor chairs, noting that items generally arrive well-packed and match their online descriptions. Though some customers experienced frustrating issues with delivery services, mentioning that parcels were occasionally left in plain view or delivered to the wrong neighborhood address. Others noted occasional problems with missing parts or receiving entirely incorrect products that required contacting customer support to resolve the situation.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items such as bedding, curtains, and... See more

Quality

Customers had positive experiences with quality, expressing general satisfaction with the durable items,... See more

Delivery service

Consumers find delivery service to be ambiguous, with highly mixed experiences reported. Many customers... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between shoppers. Many reviewers... See more

Price

Customers consistently note positive experiences with price, highlighting amazing and affordable rates that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

OHS are very easy to order from, and have some great bargains. Delivery was prompt, and when I reported a colour discrepancy, the customer service team made an immediate offer to replace or refund.... See more

Rated 5 out of 5 stars

OHS have never let me down, they have a great range of affordable products and they have always been great quality. I cannot rate them higher. I have recently moved and needed curtains for every room... See more

Rated 5 out of 5 stars

Received a damaged item but this was immediately resolved by Mishqa. Super helpful and a replacement is being sent. Very happy with other items ordered and I will definitely purchase from Online... See more

Company replied

Rated 5 out of 5 stars

I recently had to return an item that was faulty, from start to finish I had nothing but great customer service from Jody. She ensured the smooth collection of my items & arranged a prompt refund for... See more

Company replied

Company details

  1. Bedding Store
  2. Curtain Store
  3. Home Goods Store
  4. Linens Store
  5. Rug Store

About Online Home Shop

Written by the company



Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.

Why Online Home Shop?

  • Amazing Prices - You won't find better value, with bedding from £1!

  • Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered

  • Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast

Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(27,390)

7,707 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 1 out of 5 stars

Despite ordering correct colour of…

Despite ordering correct colour of “neutral” parcels sent are Taupe!
Tried to order correct colour again but now have two sets of Taupe to return!
Not bothering now just want refund as it’s ridiculous amount of time for a small item

August 3, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Sherree,

Thank you for your review.

I can see you have since spoken to our CS team regarding these concerns and can see the shade delivered is correct and matching the images on our website.

Once your return has been received we will ensure that a refund is processed as requested.

Thank you for your feedback.

Olivia @ OHS

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Rated 5 out of 5 stars

Bedding

The quality of the bedding is good, the price is good, they were delivered when I was told they would be.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with a delivery part of…

I had an issue with a delivery part of which had not been delivered. I'd waited the 14 days then emailed the company.
A couple of days later, I received an email from one of the customer service staff called Laeeqah asking for the order number etc. I was very pleased the following day to receive another email from Laeeqah stating I was to be issued with a full refund.

Laeeqah has provided excellent customer service and I would order from the company again.

August 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Still awaiting refund for numerous…

Still awaiting refund for numerous items which havent arrived !!!

July 14, 2026
Unprompted review
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Reply from Online Home Shop

Hi Charmain,

Thank you for your email.

I can see our team had processed a refund as requested on 27/07 - if you still haven't received this refund please double check you hadn't originally purchased on another card or please contact our CS team on our previous correspondence.

Olivia @ OHS

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Rated 5 out of 5 stars

Laeeqah is a credit to OHS

I had a couple of issues with my order and Laeeqah sorted them both out so efficiently. I have ordered from OHS many times, and to be honest with you hadn't always had the best experience, but the prices are reasonable. However with Laeeqah customer service she provided it's definitely made me feel much safer ordering from them in the future

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Out of 3 large orders only 1 item was a issue, emailed them got back to me straight away. Excellent customer service. The products are amazing. I would recommend people to look at OHS before buying elsewhere.

July 22, 2026
Unprompted review

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