Online Lighting Reviews 85

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Unreasonable requests for returning products and unresponsive to obtaining our refund. Firstly forcing us to pay express to return in their timeframes, ignoring over 10 attempts to obtain our refund a... See more

Rated 1 out of 5 stars

Ordered Gymea linen Pendant light and fitting from the Fat Shack located at Age Street, Cheltenham, Vic for $179 ( online purchase). It is of very poor quality, and the same product can be purchas... See more

Company replied

Rated 1 out of 5 stars

I had an awful experience with this supplier. They sent me incorrect lights that didn’t fit. Despite me buying the correct ones again from them, they failed to provide the proof I requested that the o... See more

Rated 5 out of 5 stars

The guys at Online Lighting would have to be the most obliging, helpful and generous people I have ever dealt with! In particular, Ara and Victor went out of their way to make my shopping experien... See more

Company details

  1. Home & Garden

Information provided by various external sources

Online Lighting is the online store for all your modern & traditional lighting needs. Browse our website & we can deliver your order anywhere in Australia & overseas


Contact info

2.0

Poor

TrustScore 2 out of 5

85 reviews

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Replied to 20% of negative reviews

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Rated 5 out of 5 stars

Fantastic service

Fantastic service - a personal phone call to inform us that the lights may be 2 days later than expected- They went the extra mile

February 2, 2018
Unprompted review
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Rated 4 out of 5 stars

fast delivery

fast delivery. It would be good if installation instructions were in English and not in German though

January 30, 2018
Unprompted review
Rated 4 out of 5 stars

A potentially bad experience worked out better than expected

Order and confirmation all went well, when it came to delivery they were unable to fulfil the order from the supplier. Carl was able to supply another similar more expensive fitting at the same cost to us to resolve the issue to our clients satisfaction. Delivered direct to us at hr time specified.
Thanks Carl for a great result and a happy client!

January 29, 2018
Unprompted review
Rated 5 out of 5 stars

I am extremely happy with my purchase …

I am extremely happy with my purchase from Online Lighting. The representative I spoke to on the phone was most helpful regarding the product I was purchasing. I was kept informed regarding delivery and the goods arrived promptly in excellent condition and the beautiful light suits my purpose exactly.

January 12, 2018
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Rated 5 out of 5 stars

Best Internet Shopping ever!!!

The guys at Online Lighting would have to be the most obliging, helpful and generous people I have ever dealt with! In particular, Ara and Victor went out of their way to make my shopping experience with them 100% satisfactory.
The products that are offered for sale online are of the highest quality and my wife and I are extremely happy with our purchases.
I would definitely recommend Online Lighting to anyone and will be visiting their store whenever we need new light fittings or ceiling fans in the future!!
Thanks very much again!!
Geoff W. Geelong Victoria

January 5, 2018
Unprompted review
Rated 5 out of 5 stars

Last minute present

Ordered 7 days before Christmas and got there in 5. Product as described with nil damage. Still yet to use it but no doubt will be fine. Would definitely use this website again. Thank you!

December 31, 2017
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Rated 5 out of 5 stars

Fast knowledgeable service

Fast knowledgeable service, professional, had product knowledge, I received my invoice immediately with tracking information. Received my delivery quickly, I would buy from Online Lighting again. Thank you, Karen

December 29, 2017
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Excellent service, ordered 2 down lights, should have taken 2 weeks, arrived in 7 days. Items were 50% cheaper than my local store in Hobart.
Thankk you.

December 24, 2017
Unprompted review
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Rated 5 out of 5 stars

Efficient service, great product

We ordered a wall light from Online Lighting. It arrived very promptly and is exactly as it looks online. This company has a vast range of lighting at reasonable prices & in my opinion is probably the best online store for lighting. My only criticism, and I know it is difficult to post lights without some sort of wadding, is that I detest being sent polystyrene! Plastic balloons aren't much better either and so to achieve an absolutely perfect score from me, some investigation into more eco friendly packaging would be great. This was a metal light, no glass involved.

December 1, 2017
Unprompted review
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Reply from Online Lighting

Hi Annabella,

Thank you for your valuable feedback and we note your environmental concerns, whilst we take every precaution possible when sending goods (irrespective of what the item is made of), you can rest assured that we predominately use recycled or recyclable packing material such as shredded paper,cardboard and the packing beans we use are recyclable, environmentally friendly & bio-degradable. Any Polystyrene used in the packing has come to us via the items original packaging, whilst not ideal it still offers the best protection for some items.
In some areas even polystyrene can be recycled as well.


Regards,
Online Lighting Team

Rated 4 out of 5 stars

Lamp is great

Lamp is great, just wish you gave an option to purchase a relevant light globe with the lamp, or alternatively supplied one with it! As it is a small
screw fitting it is hard to get an led globe to fit.

December 1, 2017
Unprompted review
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Reply from Online Lighting

Hi Frances,

We are glad that you love your lamp, with regards to the globe, it does state on our website for that item that the globe was not included, however your suggestion of "providing an option" has been noted.
Thanks for your valuable feedback.

Regards,
Online Lighting Team

Rated 5 out of 5 stars

Good Service and Fast Delivery

This company has a huge range to choose from. My order was delivered very quickly, well packed and therefore in perfect condition. I phoned because needed some advice about suitable bulbs and my enquiry was answered informatively and politely.

November 26, 2017
Unprompted review
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Rated 5 out of 5 stars

We are currently building a new house …

We are currently building a new house and this is our second order with Online Lighting. Their prices are very competitive and they were prepared to match any other online prices.

The service is second to none and delivery rates very good and delivery time is very quick.

We will be more than happy to order any further lighting from them.

Thank you.

November 18, 2017
Unprompted review
Rated 5 out of 5 stars

Such amazing customer service

Such amazing customer service. Another lighting place had let me down, I contacted these guys, confirmed that they had what I wanted in stock and it was dispatched the same day. Received it 2 business days later.

November 13, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt and quick delivery. When I got wrong colour light fitting they went out of their way to ensure it was replaced asap and was done personally to my door. Service like that is very rare these days.

November 12, 2017
Unprompted review

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