Unreasonable requests for returning products and unresponsive to obtaining our refund. Firstly forcing us to pay express to return in their timeframes, ignoring over 10 attempts to obtain our refund a... See more
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Ordered Gymea linen Pendant light and fitting from the Fat Shack located at Age Street, Cheltenham, Vic for $179 ( online purchase). It is of very poor quality, and the same product can be purchas... See more
Company replied
I had an awful experience with this supplier. They sent me incorrect lights that didn’t fit. Despite me buying the correct ones again from them, they failed to provide the proof I requested that the o... See more
The guys at Online Lighting would have to be the most obliging, helpful and generous people I have ever dealt with! In particular, Ara and Victor went out of their way to make my shopping experien... See more
Company details
Information provided by various external sources
Online Lighting is the online store for all your modern & traditional lighting needs. Browse our website & we can deliver your order anywhere in Australia & overseas
Contact info
Military Road 348, 2090, Cremorne, Australia
- 1300 791 345
- onlinelighting.com.au
2.0
Poor
85 reviews
Replied to 20% of negative reviews
Typically replies within 24 hours
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Outstanding retailer on all levels
I have used OL on three occasions. The first was for ceiling fans. The price was the best on the net and they arrived in Cairns right on time. After this great experience I used them twice again for certain lights that no other retailer had and that even the distributor said was unavailable.
Not only did they find the light, it was the newer version with the updated and better bulb configuration.
O L are now my 'go to' supplier, could not be happier with them.
August 1, 2017
Unprompted review
Reply from Online Lighting
Dear Roland,
We are extremely pleased to hear that you, as well as, all our other customers, have had pleasant experiences with our Company. We thank you ever so much for the kind words. We are always happy to help!
Kinds Regards,
The Online Lighting Team
Highly recommended
They dispatched the order quickly and it arrived in perfect condition. Thank you. I was confused by the order summary and whether GST was or wasn't included in the prices but they helped clear that up (prices are GST inclusive, as required).
July 31, 2017
Unprompted review
Reply from Online Lighting
Dear Bronwyn,
We are more than pleased to hear that you order arrived safely and quickly. After all, we are here to provide the best service at the best prices!
Kind Regards,
The Online Lighting Team :)
unreliable and misleading about what …
unreliable and misleading about what was in stock. It caused us a lot of stress in terms of getting this shipped to our premises. Be careful and make sure you check stock on hand before you purchase if you need stock urgently.
July 28, 2017
Unprompted review
Reply from Online Lighting
Hi Kirsten,
We appreciate your feedback.
We advised Clare that one item from your overall order will be delivered to our warehouse, from a 3rd party storage. As well as this, we had notified her that it would be available the following business day for collection (given the fact that the other products were available to be collected straight away). However, due to a delay by the courier which was out of our control, we ended up hand delivering this item to you in a good timing manner.
Kind regards,
Online lighting Team
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