Made a very large order. And became concerned after reading a few negative comments. I can say. I am so happy with my delivery. All meat i received was fresh. Delivery was an earlier time than stated... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing service, really good packaging as its vacuum sealed so stores better in the freezer and defrosts very quickly as no ice builds up in packaging. Very fast delivery and service is very prompt to... See more
Company replied
Really impressed with the quality of the meat here! Fresh, clean cuts every time and great customer service. Highly recommend for anyone who wants top-quality meat at a fair price.
Company replied
I always buy half a lamb from online meat shop and it never disappoints me. Always fresh and neatly packed. I would definitely recommend buying from them.
Company replied
Company details
Written by the company
Welcome to our family business, established in 1993 and still going strong. At the heart of our brand lies a commitment to delivering the highest quality meats, groceries, and services. Our core principles have guided us every step of the way, ensuring that we remain a trusted and reliable source for all your needs. Come join our family and experience the difference for yourself!
Contact info
328 High Street North, E12 6PH, London, United Kingdom
- 07774231609
- info@onlinemeatshop.com
- onlinemeatshop.com
4.1
Great
672 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Onlinemeatshop
Salaam,
Thank you so much for your kind 5-star review! We’re really happy to hear you found the ordering process easy and the delivery quick and courteous. It’s great to know you were pleased with the freshness of our products too.
We truly appreciate your support and look forward to serving you again soon, In Shaa Allah!
Kind regards,
Advertisement
My first time ordering from this shop
My first time ordering from this shop, I liked that the meat came sealed in packages and the vegetables were very fresh. I will be ordering again from this company
August 30, 2025
Reply from Onlinemeatshop
Thank you so much for your lovely feedback 🌟 We’re so glad you enjoyed your first order with us — fresh meat sealed for quality and fresh vegetables are exactly what we aim to deliver every time!
We can’t wait to serve you again soon, In Shaa Allah 🙌
Kind regards,
Need to remind customers that frozen…
Need to remind customers that frozen products will arrive defrosted
August 28, 2025
Reply from Onlinemeatshop
Hi there — thank you for the helpful feedback 🙏
You’re right: frozen items can arrive chilled/partially defrosted due to our chilled transit packaging. We’ve added clearer reminders on product pages, at checkout, and in our dispatch emails. Please refrigerate on arrival and use within 24–48 hours.
If anything arrives warmer than expected or not right, please contact us with photos and we’ll make it right.
— Onlinemeatshop.com Team
Lovely range of meats
Lovely range of meats! The taste is out of this world as a lot of their meats are grass fed and beautifully cut! The Steaks, chicken, mince, amazing and so fresh! Trust me, I’m not just saying this as I have tried well known halal butchers.
I now regard this Halal outlet as my main go to for all halal products.
September 6, 2025
Unprompted review
Reply from Onlinemeatshop
Thank you so much for the amazing feedback! 🌟
We’re thrilled you loved the range and the taste — our Halal, British, grass-fed cuts and careful butchery are exactly what we strive for. 🥩🍗
If you ever want custom cuts or marinated options (steaks, chicken, mince—however you like), just let us know in the order notes and we’ll sort it.
JazakAllah khair for making us your go-to Halal outlet — we truly appreciate your trust. 🙏
— Onlinemeatshop.com Team
High quality meat - easy to order
Great shop, excellent options and always fab delivery
September 1, 2025
Reply from Onlinemeatshop
Hi there,
Thank you so much for your kind review! We’re delighted you’re enjoying the quality of our meat, the variety we offer, and our delivery service. Your support means the world to us, and we look forward to serving you again soon! 🙏✨
Kind regards,
OMS Team
Advertisement
High Quality and very considerate
I am always impressed with the quality of this butchery.
Although there are a few mix-ups, they are very considerate in sorting this.
I'm now a regular customer
September 1, 2025
Reply from Onlinemeatshop
Hi there,
Thank you so much for your kind words and 5⭐ feedback! We’re delighted to hear you’re happy with the quality and that our team has been able to support you whenever mix-ups occur. Your trust and loyalty mean a lot to us, and we’re honoured to have you as a regular customer.
We look forward to serving you again soon! 🙏✨
Kind regards,
OMS Team
good and timely quality meat
reliable, send stuff you need on time.
good meat.
July 24, 2025
Unprompted review
Reply from Onlinemeatshop
Hi there 👋,
Jazak’Allah Khair for your kind words and support 💚. We’re so happy to know you’re enjoying the quality of our meat and our service 🙌. In Shaa Allah, we’ll keep making sure your orders reach you on time and fresh every time! 🥩✨
— OMS Team 🌟
Amazing service and quality
Amazing service and quality. My go to spot now, hoping everything is 100% antibiotics and hormone free as tastes delicious and fresh. Thank you
July 28, 2025
Reply from Onlinemeatshop
🌟 Thank you so much for your lovely feedback! We’re so glad you’re enjoying the service and quality 🙏. Rest assured, all our meats are 100% Halal, British sourced, hormone-free, and antibiotic-free 🥩✨ — always fresh, always delicious.
JazakAllahu Khair for choosing us as your go-to spot — we look forward to serving you again soon!
Kind regards,
The Onlinemeatshop Team
Some of the best steaks I’ve had!
Ordered the whole ribeye roast. Cut it into steaks myself and they were literally some of the best I’ve had. Tender, juicy, great flavor. Delivery was fast and everything came well packed with ice packs to keep fresh. Will definitely be trying more from them soon.
July 11, 2025
Unprompted review
Reply from Onlinemeatshop
Hi!
Wow – thank you so much for the amazing feedback! 🙌
We’re thrilled to hear you loved the whole ribeye roast – sounds like you nailed those steaks perfectly! 🔥🥩
It’s great to know the delivery and packaging met the mark too. We can’t wait to have you back for more – there’s plenty more deliciousness waiting for you!
Thanks again for your support – it means a lot! 💚
Team at OnlineMeatShop
Advertisement
Overall great experience
Overall great experience. Few items were not fresh but most of the items are fresh and great.
July 1, 2025
Reply from Onlinemeatshop
Hi!
Thank you so much for your honest feedback – we really appreciate it! 😊
We’re glad to hear most of the items were fresh and that you had a great overall experience. That said, we're truly sorry to hear a few items didn’t meet expectations — freshness is something we take seriously.
If you could let us know which specific items were an issue, we’ll look into it right away and make it right.
Thanks again for your support – we look forward to serving you even better next time!
Warm regards,
Team at OnlineMeatShop
I ordered 1 mild spicy lamb sausages…
I ordered 1 mild spicy lamb sausages and 1 hot spicy chicken sausages. Order although correct on the invoice given was not what I received. Received 1 mild spicy chicken sausages and 1 hot spicy chicken sausages.
June 27, 2025
Reply from Onlinemeatshop
Hi there,
Oh no! We're really sorry to read this — and we completely understand your frustration. You were expecting that delicious mild spicy lamb sausage, and instead ended up with two packs of chicken. That’s not on, and we totally hold our hands up for the mix-up!
While the invoice was correct, it’s clear the packing team slipped up — and that’s something we’re already addressing internally. We’ve spoken to the team to make sure more care is taken so this doesn’t happen again, especially with items like sausages where flavours really matter!
We’d love to fix this for you — whether that’s sending out the correct lamb sausages right away, or offering you a refund, it’s completely your choice. Just drop us a quick message and we’ll sort it out without delay.
We’re genuinely sorry your recent experience wasn’t up to our usual standards — and we really hope you’ll give us a chance to turn it around next time, In Shaa Allah.
With gratitude and apologies,
Team OnlineMeatShop.com
Serving up halal goodness — and learning from every slip-up!
Reply from Onlinemeatshop
Thank you! We're glad you enjoyed the meat 😊
If there’s ever anything else you’d like to try or any way we can make your experience even better, just let us know! 🥩🙌
Reply from Onlinemeatshop
That’s amazing to hear – thank you! 🎉 We’re so glad your order arrived fresh and on time, just the way it should. Your support means the world to us, and we can’t wait to serve you again soon, In Shaa Allah! 🛒🥩😊
Advertisement
Great Customer Service
Ordered lots of different meats. One part of the order was incorrect, so contacted the shop. They were so polite and helpful, sorted the issue out immediately and sent the correct item next day delivery. Very pleased with the service and the meats are wonderful!
June 12, 2025
Unprompted review
Reply from Onlinemeatshop
Thank you so much for the kind words and fantastic review! 🙏💚
We’re thrilled to hear you were happy with both the quality of the meats and the way our team handled the hiccup. Mistakes can happen now and then, but we always strive to put them right – quickly and politely – and we're so glad you felt looked after.
It means the world to us to have customers like you who appreciate the effort we put into delivering fresh, high-quality halal meat with great service to match. Looking forward to serving you again soon – and thank you for being part of the Onlinemeatshop family! 🥩🚚✨
Warm regards,
Team Onlinemeatshop
customer service ?
does not reply to emails still waitng for a reply about my order i’m waiting for 5 days ago
June 12, 2025
Unprompted review
Reply from Onlinemeatshop
Hi there,
We’re really sorry to hear you’ve been waiting so long without a response — we completely understand how disappointing and frustrating that is, especially when you’re expecting a delivery and feel left in the dark.
This definitely isn’t the level of service we aim to provide. We’re a passionate, family-run team and while we do our best to keep up with every message, we clearly dropped the ball here — and for that, we sincerely apologise.
We’d love to sort this out for you straight away. Please call us, email us, or simply send us your order number here so we can investigate and get everything sorted quickly — whether that’s a refund, a reshipment, or another solution that leaves you smiling.
We’re grateful for every customer and never take your trust for granted. Thank you for your patience — and please do give us the chance to make things right. We’re ready and waiting ❤️
— The OnlineMeatShop.com Team
10/10 service
Delivery was perfect, the packaging was excellent as well. The venison also tasted good. Couldn’t ask for better service.
May 29, 2025
Reply from Onlinemeatshop
Thank you so much for your kind words and fantastic 10/10 review!
We're delighted to hear that your delivery went smoothly, the packaging met your expectations, and the venison tasted great. It means a lot to us to know you're happy with both the product and the service.
Looking forward to serving you again soon!
Best regards,
Reply from Onlinemeatshop
Thank you for your positive feedback!
We’re really pleased to hear you were happy with the quick delivery and the quality of our fresh beef. Delivering top-quality halal meat with next-day efficiency is exactly what we strive for.
We truly appreciate your support and look forward to serving you again soon!
Best regards,
Advertisement
Good Quality Meat
Good Quality Meat. Have been ordering for more than a year now and have never faced any issue with quality. The team is also really helpful. I placed order for wrong dates and they helped to reschedule it to deliver next day.
June 3, 2025
Reply from Onlinemeatshop
Thank you so much for your continued trust and kind words!
It means a lot to hear that you’ve been happy with the quality of our meat and service for over a year. We’re always here to help, and we're glad we could quickly reschedule your delivery when needed.
Your loyalty and support are truly appreciated — we look forward to serving you for many more years to come!
Best regards,
Stunning profuce
The product and customer care from this company are second to none. I Cannot recommend them highly enough. First class
June 2, 2025
Reply from Onlinemeatshop
Thank you so much for your kind words and support! 🌟
We're thrilled to hear you were happy with both our products and service. It's always our goal to deliver first-class quality and care. We truly appreciate your recommendation! 🙏
Looking forward to serving you again soon.
– Team Onlinemeatshop.com
Reply from Onlinemeatshop
Thank you for your kind words! We're so glad to hear you enjoyed the turkey legs — freshness is always our priority.
Looking forward to serving you again soon!
Best regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.