Really impressed with the quality of the meat here! Fresh, clean cuts every time and great customer service. Highly recommend for anyone who wants top-quality meat at a fair price.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I always buy half a lamb from online meat shop and it never disappoints me. Always fresh and neatly packed. I would definitely recommend buying from them.
Company replied
I ordered Silverside steaks to a specific thickness and have received my order today and am very happy with them. The quality is very good and I am looking forward to eating them. I have had from Onli... See more
Im incredibly impressed with online meat shop! The quality of the meat is outstanding—fresh, flavorful, and packed with care. Delivery was fast, and everything arrived perfectly chilled. You can reall... See more
Company replied
Company details
Written by the company
Welcome to our family business, established in 1993 and still going strong. At the heart of our brand lies a commitment to delivering the highest quality meats, groceries, and services. Our core principles have guided us every step of the way, ensuring that we remain a trusted and reliable source for all your needs. Come join our family and experience the difference for yourself!
Contact info
328 High Street North, E12 6PH, London, United Kingdom
- 07774231609
- info@onlinemeatshop.com
- onlinemeatshop.com
4.2
Great
680 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Onlinemeatshop
Thank you so much - Onlinemeatshop Team
Advertisement
Not a good brisket!
I wasn’t really happy with the brisket, even though I asked to leave the fat on, there was no fat to be seen and came out so dry on a slow cook. The chuck roast was excellent!
January 2, 2025
Reply from Onlinemeatshop
Thank you for taking the time to share your feedback with us. We're sorry to hear that the brisket didn’t meet your expectations, especially as you requested to leave the fat on. Ensuring the quality of our cuts and customer satisfaction are top priorities, and we regret that this fell short for you.
We're pleased to hear that you enjoyed the chuck roast! To address the brisket issue, we would love the opportunity to make things right. If you could reach out to us directly, we’d be happy to discuss your experience further and provide a replacement or credit for your next purchase.
Your feedback helps us improve, and we truly appreciate your honesty.
Best regards,
amazed by quality of products I ordered
amazed by quality of products I ordered and how freshly they were delivered
January 6, 2025
Reply from Onlinemeatshop
Thank you for your amazing feedback! We're thrilled to hear that you were impressed with the quality and freshness of your order. Ensuring top-notch quality and prompt delivery is our priority, and your satisfaction makes it all worthwhile. Looking forward to serving you again soon!
Reply from Onlinemeatshop
Thank you so much for your kind words! We're thrilled to hear that you loved your recent order. Your feedback means a lot to us and keeps us motivated to provide the best service and products possible.
If there’s anything else we can do for you or if you’d like to explore more of our offerings, don’t hesitate to reach out. We look forward to serving you again soon!
Kind regards,
The best customer service I have received
The best customer service I have come across. Hussain at Online Meat Shop rectified an order that was sent by mistake, at 11.30pm on the Saturday before Christmas, sending a replacement roast at no extra charge. The email correspondence was incredibly kind and Hussain was deeply compassionate and very fast to sort out the issue.
The Sirloin Beef was absolutely delicious.
I usually get my halal meat from the supermarket such as Tesco, I will now be buying my halal meat online as the Online Meat Shop has the values I would like to support (and a huge selection of tasty meat!). The delivery was fast and meat was tasty, but it is the fantastic customer service that has won me over. I look forward to many more meat orders from here. Thank you Hussain I will always remember your generosity.
December 24, 2024
Unprompted review
Reply from Onlinemeatshop
Thank you so much for your incredibly kind and thoughtful feedback. It truly means a lot to me and the entire team at Online Meat Shop.
I’m delighted that we were able to resolve the issue with your order to your satisfaction, and I’m humbled by your generous words about our customer service. Ensuring our customers feel valued and cared for is at the heart of what we do, and I’m so glad that effort came through for you, especially during the busy holiday period.
I’m thrilled to hear that you enjoyed the Sirloin Beef and that our service has earned your trust. Knowing that you’ll be choosing Online Meat Shop for your halal meat needs going forward is the highest compliment we could receive.
Your support and encouragement inspire us to continue delivering top-quality products and exceptional service. If there’s ever anything more we can do to enhance your experience or accommodate your needs, please don’t hesitate to reach out.
Thank you again for your kind words and for choosing Online Meat Shop. I look forward to serving you many more delicious meals in the future.
Advertisement
Brilliant service
I ordered some meat and the service I have received is wonderful. I was able to pick the date for delivery and when I wanted to add something extra to my order, a gentleman rang me and he was so respectful and polite. He recommended what was best for me and cared about what I needed. I really appreciated their service. I will definitely be ordering from them again.
December 17, 2024
Unprompted review
Reply from Onlinemeatshop
Thank you so much for your wonderful feedback. It truly warms my heart to hear about your positive experience with our service.
We’re delighted that you found the option to select your delivery date convenient and that the additional assistance we provided was helpful. Our goal is always to ensure our customers feel valued, respected, and cared for, so your kind words mean a great deal to us.
I’m especially pleased to hear that the gentleman who assisted you was polite and able to recommend what suited your needs best. We always strive to go above and beyond to make every customer’s experience smooth and enjoyable.
Thank you for your trust and support. We look forward to serving you again soon and providing you with more high-quality meat and exceptional service. If there’s anything else we can do to make your future orders even better, please don’t hesitate to let us know.
Kind regards,
ONE OF THE GREATEST STORES
Great delivery, fast, secure. Great meat and prices on the website. The website was easy to navigate.
December 3, 2024
Reply from Onlinemeatshop
Thank you for your kind words and for taking the time to share your experience with us.
I’m so pleased to hear that you found our delivery service fast and secure, and that the quality of our meat and prices met your expectations. We work hard to ensure that our website is user-friendly, so it’s great to know you found it easy to navigate.
Your feedback is greatly appreciated, and it motivates us to continue providing top-quality products and excellent service. If there’s anything else we can do to enhance your experience, please don’t hesitate to let us know.
We look forward to serving you again soon!
Kind regards,
Absolutely fantastic
Absolutely fantastic! I love the quality of their meats especially the duck, my family thoroughly enjoy all of the dinners I’ve made them with the meat from these guys. Will be ordering again!
December 7, 2024
Unprompted review
Reply from Onlinemeatshop
Thank you so much for your fantastic feedback! I’m delighted to hear that you and your family have been enjoying the quality of our meats, especially the duck. It’s always rewarding to know that our products are helping to create delicious meals and memorable family dinners.
Your support means a lot to us, and we’re thrilled to have earned your trust. We look forward to serving you again and providing you with more top-quality meats for your future meals.
If there’s ever anything you need or any specific requests for your next order, please don’t hesitate to reach out.
Kind regards,
Disappointed
The cabbage I received did not match the advertised product on the website. I had ordered a round and fluffy cabbage, but instead received shredded pieces that were small and dense. Furthermore, the core of the cabbage was over 12cm.
November 27, 2024
Reply from Onlinemeatshop
Thank you for sharing your feedback. I’m truly sorry to hear that the cabbage you received did not meet your expectations.
We strive to provide accurate descriptions of all our products, and it’s disappointing to learn that this wasn’t the case for your order. As we don’t grow or source our own vegetables, we rely on our suppliers to meet our quality standards. If we had been informed earlier, we could have addressed this issue promptly with them.
We take all concerns seriously and are here to help whenever such things occur. Please don’t hesitate to contact us directly so we can resolve this matter for you and ensure it doesn’t happen again.
Thank you for your understanding, and we hope to hear from you soon to make things right.
Warm regards,
Hussain
Noori Halal Butchers / Onlinemeatshop.com
Advertisement
ordering from the online meat shop
finally a way to order halal meat online shipped nation wide
December 3, 2024
Meat look fresh.
November 29, 2024
Good Quality & Quick Delivery
Great Quality meat & responsive Customer service and overall good value for money.
Have a great selection of halal meat which is hard to find elsewhere.
November 28, 2024
I ordered at least three times
I ordered at least three times. I’m not happy with the last order as meat got expired before expiry date.
October 31, 2024
Reply from Onlinemeatshop
Dear Customer,
Thank you for your feedback and for being a valued repeat customer. We appreciate that your previous three experiences were positive, but we are truly sorry to hear that your last order did not meet expectations due to the meat expiring before the indicated date.
In cases like these, we encourage you to reach out directly so that we can address the issue promptly and understand what may have affected the quality of your order. This helps us to improve our service and prevent future issues.
Handling fresh meat involves various factors, and finding the root cause of any issue is essential. We are committed to investigating and resolving these matters to ensure your satisfaction.
Please do not hesitate to contact us for assistance with your order.
Best regards,
Advertisement
The meat arrived exactly when it was…
The meat arrived exactly when it was supposed to, it was all in excellent condition.
(I've only used the chicken and mince so far but they were both superb)
And as an added bonus some of the meats were actually a little over the weight we had ordered contrary to other reviews.
November 4, 2024
Halal meat shop online
I am living in the area where there is no halal meat shop, I found them online and tried first time. It was well packed, nicely cut.
October 28, 2024
Advertisement
Great customer service
Great customer service from the moment you step in to the store to the minute you leave.
November 2, 2024
Unprompted review
Great place
November 1, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.