Onlinemeatshop Reviews 

679
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality and incredible freshness of the meat products, noting that everything always arrives securely vacuum packed and well protected. Many people also enthusiastically appreciate the prompt delivery times, fair prices, and the very friendly service experienced during their regular purchases. Some reviewers were not happy with unexpected delivery delays that occasionally caused parcels to arrive late or perishable items to become spoiled. A few other people also felt that customer support was unresponsive and difficult to reach when trying to resolve these disappointing shipping problems.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the fresh, flavorful taste and... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the fresh, clean cuts and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery_service, highlighting sharply divided experiences. Many... See more

Order

Customers consistently note ambiguous experiences with order, reflecting a wide range of differing outcomes.... See more

Customer service

Users describe ambiguous interactions with customer_service. Many consumers report frustration reaching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really impressed with the quality of the meat here! Fresh, clean cuts every time and great customer service. Highly recommend for anyone who wants top-quality meat at a fair price.

Company replied

Rated 5 out of 5 stars

I always buy half a lamb from online meat shop and it never disappoints me. Always fresh and neatly packed. I would definitely recommend buying from them.

Company replied

Rated 5 out of 5 stars

I ordered Silverside steaks to a specific thickness and have received my order today and am very happy with them. The quality is very good and I am looking forward to eating them. I have had from Onli... See more

Rated 5 out of 5 stars

Im incredibly impressed with online meat shop! The quality of the meat is outstanding—fresh, flavorful, and packed with care. Delivery was fast, and everything arrived perfectly chilled. You can reall... See more

Company replied


Company details

  1. Grocery Delivery Service

Written by the company

Welcome to our family business, established in 1993 and still going strong. At the heart of our brand lies a commitment to delivering the highest quality meats, groceries, and services. Our core principles have guided us every step of the way, ensuring that we remain a trusted and reliable source for all your needs. Come join our family and experience the difference for yourself!


Contact info

4.2

Great

TrustScore 4 out of 5

679 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(679)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Always come visit shop online from this…

Always come and visit , and shop online from this meat shop, the best in the area with a huge variety .

May 13, 2025
Unprompted review
Onlinemeatshop logo

Reply from Onlinemeatshop

Dear Customer,

Thank you so much for your kind words! We're really happy to hear that you’re pleased with both our service and the quality of our meat.

We truly appreciate your support and look forward to serving you again soon, In Shaa Allah.

Kind regards,
The Onlinemeatshop Team

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Rated 5 out of 5 stars

Very good expand service always fresh…

Very good excellent service always fresh meat

May 12, 2025
Unprompted review
Onlinemeatshop logo

Reply from Onlinemeatshop

Dear Customer,

Thank you so much for your kind words! We're really happy to hear that you’re pleased with both our service and the quality of our meat.

We truly appreciate your support and look forward to serving you again soon, In Shaa Allah.

Kind regards,
The Onlinemeatshop Team

Rated 5 out of 5 stars

Excellent service !!!

Excellent service !!!

May 13, 2025
Unprompted review
Onlinemeatshop logo

Reply from Onlinemeatshop

Dear Customer,

Thank you so much for your kind words! We're really happy to hear that you’re pleased with both our service and the quality of our meat.

We truly appreciate your support and look forward to serving you again soon, In Shaa Allah.

Kind regards,
The Onlinemeatshop Team

Rated 5 out of 5 stars

Excellent service and fresh meat

Excellent service and fresh meat

May 13, 2025
Unprompted review
Onlinemeatshop logo

Reply from Onlinemeatshop

Dear Customer,

Thank you so much for your kind words! We're really happy to hear that you’re pleased with both our service and the quality of our meat.

We truly appreciate your support and look forward to serving you again soon, In Shaa Allah.

Kind regards,
The Onlinemeatshop Team

Rated 5 out of 5 stars

Returning customer

Returning customer. Reliable prompt transaction.

May 6, 2025
Onlinemeatshop logo

Reply from Onlinemeatshop

Dear Customer,

Thank you so much for your kind words! We're really happy to hear that you’re pleased with both our service and the quality of our meat.

We truly appreciate your support and look forward to serving you again soon, In Shaa Allah.

Kind regards,
The Onlinemeatshop Team

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Rated 3 out of 5 stars

Amazing meat just wish it came labelled

Really like the meat and how it was packaged mostly (apart from when its 3 chickens it would be helpful for those to be packaged separately).
But one thing that was annoying was that none of it was labelled so didn't know what meat was what which is not helpful cause I put it all in the freezer and defrost daily.
The quality of the meat is really good and we will be ordering from here again i just am gana put a note on the order to please label.

April 28, 2025
Onlinemeatshop logo

Reply from Onlinemeatshop

Dear Customer,

Thank you for your kind feedback – we’re really glad to hear you enjoyed the quality of our meat and that you'll be ordering again.

We sincerely apologise for the inconvenience caused by the missing labels. We recently had a temporary issue with our packing system, but we’re pleased to let you know this has now been fully resolved.

Going forward, your orders will be clearly labelled as standard. And feel free to leave any notes with your order – we’ll make sure to take care of it.

Thanks again for your support.

Kind regards,
The Onlinemeatshop Team

Rated 1 out of 5 stars

one of the items was not in the package

one of the items was not in the package

April 29, 2025
Onlinemeatshop logo

Reply from Onlinemeatshop

Hi Eimadeldin,

Thank you for your message.

We appreciate you bringing this to our attention. However, we noticed that you left a review before contacting us directly. If you had reached out, we would have been happy to confirm that the missing item was already refunded to your account.

We've re-sent the refund confirmation to your email for your reference. We truly hope this resolves the issue and that we can regain your trust — we'd love the opportunity to serve you again.

Kind regards,

Rated 5 out of 5 stars

Great experience buying half kid goat

ASAK , Great service and very well packaged and delivered on time - Clean cuts , Amazingly fresh goat meat perfectly portioned with care for taken half goat - Mashallah and pricing is fair relative to market — Can’t wait to finish the stock 😀 to reorder and try more good products from your shop/online store - Thank You, Salaams , Asif M

April 2, 2025
Rated 1 out of 5 stars

Untrustworthy Retailer

Last Sunday, I purchased meat products worth £110. However, they deliberately failed to include around £10 worth of items in the cover. This is the second time this has happened to me. When you call them to address the issue, they ask who served you. How am I supposed to know the name of their employee? Then they start asking for a detailed list of everything you bought, and after exhausting all options, they simply say, "Call up after 15 minutes Owner is not avilable." I had rang them 5 times and gave up .. Please avoid this should shop . and dont trust there offer they give you spoiled food

March 9, 2025
Unprompted review
Onlinemeatshop logo

Reply from Onlinemeatshop

Thank you for reaching out to us. We understand your frustration regarding your recent experience, and we’re sorry to hear about the issues you encountered.

Please note that Onlinemeatshop is an independent online platform and does not operate physical stores. If you made your purchase at a local butcher shop, we kindly advise you to contact them directly or leave a message for their management team, as they would be in the best position to assist you with this matter.

However, if you need any further clarification regarding an online order placed through Onlinemeatshop, feel free to reach out to our support team, and we'd be happy to help.

Best regards,

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Rated 5 out of 5 stars

Great products&service

Great products, packaging and delivery. Excellent customer service, would highly recommend!

February 26, 2025
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Reply from Onlinemeatshop

Thank you so much for your kind words! We're delighted to hear that you’re happy with our products, packaging, delivery, and customer service. Your support and recommendation mean a lot to us!

If you ever need anything, don’t hesitate to reach out. We look forward to serving you again soon!

Best regards,

Rated 5 out of 5 stars

Meat was good quality and tastes fresh

Meat was good quality and tastes fresh. Online order arrived on the exact date. Will definitely be ordering again.

February 28, 2025
Onlinemeatshop logo

Reply from Onlinemeatshop

Thank you for your kind words! We’re delighted to hear that you enjoyed the quality and freshness of our meat. It’s great to know that your order arrived on time and that you’re happy with our service.

We truly appreciate your support and look forward to serving you again soon! If you ever need anything, feel free to reach out.

Best regards,

Rated 5 out of 5 stars

Honest & Reliable

One of the most reliable business ever. I accidentally ordered meat and requested a wrong date online. Without hesitation, they refunded me and called to see if they could attempt to deliver it within 48hours but sadly I need the meat for tomorrow therefore went ahead with cancellation but without any hesitation will order from them next time.

March 6, 2025
Unprompted review
Onlinemeatshop logo

Reply from Onlinemeatshop

Thank you so much for your thoughtful feedback! We truly appreciate your trust in us and are glad we could assist you with your order. While we’re sorry we couldn’t get the meat to you in time this time, we look forward to serving you in the future!

If you ever need anything, don’t hesitate to reach out—we’re always happy to help.

Best regards,

Rated 5 out of 5 stars

Meat is always so fresh and well…

Meat is always so fresh and well packaged. Prices are a little steep but for the quality it is quite worth the price. The meat is cleaned well and cut to preference too.

February 28, 2025
Onlinemeatshop logo

Reply from Onlinemeatshop

Dear Customer,

Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you’re happy with the freshness and packaging of our meat.

We understand that pricing can be a factor, and we always strive to offer the best quality while ensuring the meat is well-cleaned and cut to your preference. Your support means a lot to us, and we’re grateful for your trust in our service.

If there’s anything else we can do for you, please don’t hesitate to reach out. Looking forward to serving you again soon!

Best regards,

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Rated 5 out of 5 stars

Meat quality was excellent

Meat quality was excellent, delivery was on time and fairly priced goods.

February 25, 2025
Onlinemeatshop logo

Reply from Onlinemeatshop

Thank you for your wonderful feedback! We’re delighted to hear that you were happy with the quality of our meat, timely delivery, and fair pricing.

Your support means a lot to us, and we look forward to serving you again soon!

Best regards,

Rated 5 out of 5 stars

Very very high quality meat ⭐️⭐️⭐️⭐️⭐️

Very very high quality meat ⭐️⭐️⭐️⭐️⭐️, I have ordered 3 times now and it has always come on the date I chose for the delivery, it comes packaged super well. I weighed the meat everytime and while I’ve had one item in the order that is 30 grams less than it should be, everything else will be 20-30% more than it should so they are absolutely not cheating me in that way. Most of the products are marked with a label stating what it is, the weight, when it was packed and the expiration date. This is super helpful. Overall I’ve had only positive experiences with this company and everytime I order I get a loyalty reward giving me up to £5 off now (and the meat is very reasonably priced already). I am only using this company from now on, Thank you very much to whoever is running this company it is amazing for me

February 21, 2025
Unprompted review
Onlinemeatshop logo

Reply from Onlinemeatshop

Wow! Your kind words truly made our day. We’re so happy to hear that you've had consistently great experiences with our meat quality, packaging, and delivery service. Transparency and customer satisfaction are our top priorities, so it’s great to know that our labeling and rewards system have been helpful for you.

We truly appreciate your support and loyalty—it means the world to us! We look forward to serving you again and continuing to provide the best experience possible.

Thank you once again! 😊

Best regards,

Rated 5 out of 5 stars

There was an issue with the delivery of…

There was an issue with the delivery of my order and in the end it had to be cancelled. This was in no way the fault of the company but they still refunded me in full which was amazing. I will be ordering from them in the future and would recommend them purely on customer service alone.

February 15, 2025
Unprompted review
Onlinemeatshop logo

Reply from Onlinemeatshop

Thank you for your understanding and for taking the time to share your experience. While we regret that your order couldn't be delivered, we’re glad we could provide a resolution that met your expectations.

Customer satisfaction is our priority, and it means a lot to us that you appreciate our service. We truly look forward to serving you in the future and ensuring you have a smooth experience next time!

Best regards,

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