Online Turf Reviews 

2,239
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and freshness of the turf, noting it often arrives in excellent condition and establishes well, leading to beautiful, lush lawns. The ordering process is frequently described as easy and straightforward, with many appreciating the helpful advice and clear communication provided. Reviewers also highlight the excellent delivery service, often mentioning prompt arrivals and very helpful drivers. However, some customers noted issues with delivery, including delays, missed scheduled times, and poor communication regarding updates. A few other people also felt that the turf quality was inconsistent, with some rolls arriving in poor condition, scorched, or containing unexpected debris.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising timely arrivals and helpful... See more

Product

Clients share positive opinions on product quality, with many reviewers praising the turf as fresh,... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the turf as excellent,... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't recommend Online Turf enough... as a complete novice to gardening I found their website and info very easy to navigate and understand. The order and delivery was seemless and delivery driver was... See more

Rated 5 out of 5 stars

Could not fault anything about the service, Delivery was made on time when they said, driver was brilliant unloaded were l wanted it. Online turf is top Quality product my lawn looks great even thoug... See more

Rated 5 out of 5 stars

I had 16sq meters of Rye Gold turf delivered 22nd July from Online Turf. It was freshly cut perfect quality turf. Ordering was easy on line, kept informed regarding delivery and received it on palle... See more

Rated 5 out of 5 stars

Online Turf were outstanding from going online to browse and order to getting the quality turf delivered. The ordering process was simple to navigate and the additional advice online helped me. The... See more


Company details

  1. Turf Supplier
  2. Garden Center

Written by the company

Online Turf grow beautiful lawn turf, cut freshly to order and delivered next day. Order turf online today and choose from our great lawn range.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 34% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(2,239)

350 reviews in the last 12 months

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Rated 5 out of 5 stars

Couldn’t be happier

From the initial phone call with a really helpful and lovely woman who did all the math for me, to the delivery two days later, I couldn’t be more pleased.
Beautiful, healthy, lush green turf arrived at the advised time, safely and securely packed. The quality and uniformity of the turf made it so easy to lay.
I really couldn’t be more impressed. The instant fix of the stunning turf has transformed my garden, I am even going to get an email when I can give it the first cut.
Until then I am very happy to watch my grass grow, and rest my aching back !

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Customer service was very helpful especially when it came measurements and how much turf was needed.
Delivery was a worry as access is not good, but I was assured everything would be fine and it was. The delivery driver was very helpful. I was kept up to date through out the whole process from start of order. Very happy the new lawn looks lovely and was easy to lay.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Brought from online turf to cover my…

Brought from online turf to cover my front garden that was a awful mess and didn’t particularly pick the best week as it was sun all week no rain but it has taken beautifully I laid it myself took less than a hour and looks incredible I highly recommend this company.

April 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Top quality rye grass turf

Top quality rye grass turf, soil in turf was jet black very impressed, best price around, ordering was very easy, delivery and service from Online Turf very impressive, highly recommend this company,
many thanks.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Order placed for turf on a Friday…

Order placed for turf on a Friday afternoon and delivered 8:30am the next day. Great quality, dead easy to lay and after two weeks of being down is looking really healthy. We really couldn’t ask for more.

April 17, 2026
Unprompted review
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Rated 5 out of 5 stars

They did what they said they would do

They did what they said they would do, delivered on time to the right spot with lovely turf. they followed up with instructions about what to do . Also all this even though we didnt order a lot. Perfect

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered ShadeMan turf and it arrived…

Ordered ShadeMan turf and it arrived right on time. The customer service team were fantastic to deal with, and the delivery drivers were first class. The turf has been down a week now and has settled in brilliantly and already looking great. Brilliant service from start to finish and would highly recommend.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased

We would highly recommend this company. Our turf was easy to order online at a reasonable price. We could choose our delivery day which was a real help. The turf arrived in good time, it is good quality and our lawn is now looking fantastic.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

Prompt delivery and driver very helpful unloading - really good quality turf which has settled down well with no browning at the edges. Will certainly be ordering more from them when the time comes.

April 21, 2026
Unprompted review
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Rated 1 out of 5 stars

Only 9 of 24 rolls were ok

Ordered their premium turf, gold rye turf. Delivery experience was ok as I always have someone at home, driver left on shaded area at 10.45 am. Gardener came to lay ot 2 pm same day. He was very unhappy as only 9 of the 24 rolls were good quality, the rest were thin and yellowish. Contacted the customer service and ,as others have stated , they just kept saying it is ok and needs time. However it is getting every day worse and there are many holes wothout grass and yelowing. Shame caise the 9 rolls are great and growing faboulus after few days.
I think they intentionally mix the quality as the best one were at the top which is what you would inspect upon delivery.
Contacted the customer service which again is trying to reassure ot will be ok so i asked the gardener and he confirmed there is no way to save it.

I will wait another couple of days taking pics every day to document the degrading condition on the 16 rolls and eventually if they do not offer a resolution I will be reporting the business to trading standards just to save other people from the same headache.

April 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent and friendly customer…

Excellent and friendly customer service. Delivered on time and followed through with their promises. Great company, checked in with us throughout the process. Would 100% recommend.

April 17, 2026
Unprompted review

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