Online Turf Reviews 

2,239
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and freshness of the turf, noting it often arrives in excellent condition and establishes well, leading to beautiful, lush lawns. The ordering process is frequently described as easy and straightforward, with many appreciating the helpful advice and clear communication provided. Reviewers also highlight the excellent delivery service, often mentioning prompt arrivals and very helpful drivers. However, some customers noted issues with delivery, including delays, missed scheduled times, and poor communication regarding updates. A few other people also felt that the turf quality was inconsistent, with some rolls arriving in poor condition, scorched, or containing unexpected debris.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising timely arrivals and helpful... See more

Product

Clients share positive opinions on product quality, with many reviewers praising the turf as fresh,... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the turf as excellent,... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't recommend Online Turf enough... as a complete novice to gardening I found their website and info very easy to navigate and understand. The order and delivery was seemless and delivery driver was... See more

Rated 5 out of 5 stars

Could not fault anything about the service, Delivery was made on time when they said, driver was brilliant unloaded were l wanted it. Online turf is top Quality product my lawn looks great even thoug... See more

Rated 5 out of 5 stars

I had 16sq meters of Rye Gold turf delivered 22nd July from Online Turf. It was freshly cut perfect quality turf. Ordering was easy on line, kept informed regarding delivery and received it on palle... See more

Rated 5 out of 5 stars

Online Turf were outstanding from going online to browse and order to getting the quality turf delivered. The ordering process was simple to navigate and the additional advice online helped me. The... See more


Company details

  1. Turf Supplier
  2. Garden Center

Written by the company

Online Turf grow beautiful lawn turf, cut freshly to order and delivered next day. Order turf online today and choose from our great lawn range.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 34% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(2,239)

350 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product and price. Definitely recommend!

Great turf. Fast delivery and the quality and price is brilliant. The turf was very easy to install and our garden already looks so much better. Communication about the order was great and even aftercare advice seems to be spot on. Would definitely recommend.

April 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Out with the astroturf...

Everything...
Easy to order, and lots of good advice on measuring and preparing for delivery.
Delivery was perfect and the delivery driver got the turf pallet just where I wanted.
The turf was freshly cut the day before and showed it. Easily laid and now growing nicely. Follow up emails reminding of how to care were welcome.
All round service as promised made this a great experience

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Quality service

Turf arrived on time, driver was helpful and pleasant. The turf has been laid and looking good. It’s a nice touch that guidance is given when to cut etc. Would definitely recommend this company.

April 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Turf

Excellent service, delivered on time and with care. The turf was in excellent condition as expected, well done and keep it up would definitely buy again.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

This company I wouldn’t use again

This company I wouldn’t use again, poor communication, transport a joke, no email or text or phone call to let you know.
States on site haulage company will let you know ??
No chance, still waiting
Been in all day from 8am and still no delivery at 330 pm
When do they expect you to lay lawn ,
Having been harvested the day before
If companies online wish to stay in business
Be professional.
Total cowboys, the company they use for haulage don’t pick up
Wish I had bought locally
Never use this company again and certainly won’t suggest to anyone either,
Interesting they don’t have reviews on there own site of bad service
So not impartial

April 22, 2026
Unprompted review
Online Turf logo

Reply from Online Turf

Hi, thank you for your feedback - we’re sorry to hear you were disappointed in the delivery time and service received.

Your order was placed on our standard 8am–6pm service and delivered at 5pm. While we do offer a specific 8am-1pm delivery option for customers who would like to lay turf earlier in the day, this wasn't selected at checkout.

While we expect our hauliers to send automated updates, our office team is always available to provide manual ETAs over the phone, as we did when you called for an update.

Since your delivery arrived within the scheduled 8am-6pm window, we hope you were able to get the turf laid successfully.

Kind regards
Online Turf

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Rated 5 out of 5 stars

Great turf and service

This is second time we've ordered from Online Turf. The turf arrived in perfect condition exactly when promised. We've laid it and it looks amazing. Highly recommend.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality turf

Excellent service. Delivered to Cornwall the following day after order. Rye Grass Gold of top quality. Highly recommend and have no hesitation in recommending this company. Quality turf, great value and A* service.

April 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service, super quick and excellent quality, out of 110sqm, only two bits of turf had very minor bald patches. Would use again!

April 18, 2026
Unprompted review
Rated 1 out of 5 stars

Delivery attempted SIX days after it…

Delivery attempted SIX days after it was originally scheduled. Requested a refund and 9 days on this has yet to be received. The company have laid the blame for that on my bank, saying it was processed by them on 14 April….. given I requested it and received confirmation on 7 April that it had been processed, I don’t understand why it wasn’t done when promised. I’m out of pocket by over £200. I’m pleased others have had a good experience but, honestly, this is one of the worst companies I’ve ever dealt with.

April 2, 2026
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Rated 3 out of 5 stars

Poor Delivery

I have been tracking my order, first it was 8am, 9am, 10am, 11am. I had a labourer waiting so called the company and they advised there is a tracking issue it will come at 12-2. I sent the labourer home for a few hours and it turns up 5 mins later. Not Online Turf's fault but change your delivery company and communicate issues. Poor service that has cost me the money I saved. We moved all cars to make room for delivery and it's left on the road. Very disappointed

April 16, 2026
Unprompted review

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