I have used OnlyDomains for over around 5 years and have always found the site responsive, easy to use and the support chat system prompt and effective. The domain registration fees are generally a li... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rogine came online when I insisted I needed a human. Lovely lovely agent and very diligent and when I asked for help and the history of the matter she went ahead and did the job for me. This is after... See more
Company replied
Customer service was great from Khrystyna. Easy to get past the AI agent when a real issue was presented. Minor website issue during purchase was quickly resolved. Been a customer for ten years and... See more
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So far so good. At first I found getting replies taking a long time because of email, but once I stuck it out and waited for a live chat, someone named Maria was very helpful and sorted out my payment... See more
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Company details
About OnlyDomains
Written by the company
OnlyDomains is your Global Domain Registrar. We are here to support you with everything you need to take your idea or business online.
Why OnlyDomains?- Easy registration of affordable global domain names
- World-class customer support to assist you via chat, email, and phone
- Offices and local numbers all over the world in case of an emergency
- Great partners and a wonderful community driving change
Founded in 2009, we have all the experience and products you need to get your business online.
Domain NamesWebsite Builder Wordpress Hosting Global Hosting Business Email SSL Certificates BlogGreat Service Backed by Great Pricing
Written by the company
- .com registrations & renewals at USD 11.49 every single day.
Contact info
PO Box 19, 4110, Napier, New Zealand
- https://www.onlydomains.com/about-us/contact-us
- support@onlydomains.com
- onlydomains.com
3.6
Average
4K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had an issue with our login and…
Had an issue with our login and authenticator in an emergency when our site and email went down - got great support from Khrystyna and Mariia.
They helped us by actually changing our DNS settings for us while on live chat - this was super helpful and got our mail system back up again.
In fairness they use a chat system that is a bit intermittent but the "human" support can't be faulted - we are really happy.
February 10, 2026
Unprompted review
Reply from OnlyDomains
Hello! We truly appreciate your 5-star review. It’s great to know we were able to provide a service that met your expectations, and we’ll always do our best to deliver at this standard.
Payment Taken but Domain Renewal Still In Progress
I paid for my domain renewal, and the invoice shows as “PAID,” but the renewal status remains “IN_PROGRESS.” This creates uncertainty and stress, especially when the domain is important for business operations.
The process should be automatic and immediate after payment confirmation. There is also no clear communication explaining the delay or expected completion time.
I suggest improving transparency by providing real-time updates and clearer notifications when renewals are completed. Faster processing and better communication would significantly improve the customer experience.
February 2, 2026
Unprompted review
Reply from OnlyDomains
Hello! Thanks for leaving us your feedback. We understand your experience wasn’t ideal at first, but we’ll keep learning from this and improving so your next interaction is more positive.
The client support is the best I have…
The client support is the best I have deal with in my years working with domain and hosting providers. They always helped to solve my problems with a lot of patience. They deserve a better salary.
February 10, 2026
Unprompted review
Reply from OnlyDomains
Hello! We truly appreciate your 5-star review. It’s great to know we were able to provide a service that met your expectations, and we’ll always do our best to deliver at this standard.
Reply from OnlyDomains
Hello! Your positive feedback is so encouraging to our team. Thank you for your kind words and for placing your trust in us.
Needing Assistance received a prompt response to my…
I received a prompt response to my problem within 24 hours and was then able to correct the issue satisfactorily.
February 2, 2026
Unprompted review
Reply from OnlyDomains
Hello! We’re delighted by your 5-star review! Knowing you had such a positive experience means the world to us, and we look forward to serving you again in the future.
I was finally able to get my *.win domain name operable
I was finally able to get my *.win domain name registered.
I had to learn how to make the right settings under OnlyDomains's DNS settings. I did get it working!
February 7, 2026
Unprompted review
Reply from OnlyDomains
Hello Nick! We’re delighted by your 5-star review! Knowing you had such a positive experience means the world to us, and we look forward to serving you again in the future.
i will appreciate an employee name nina…
i will appreciate an employee name nina she really cared and solved the issue i have been contacted so many people but the one which responded and give solution is nina i would appreciate her she resolved our domain issue quickly
February 5, 2026
Unprompted review
Reply from OnlyDomains
Hello! We’re delighted by your 5-star review! Knowing you had such a positive experience means the world to us, and we look forward to serving you again in the future.
Reply from OnlyDomains
Hello! We truly appreciate your 5-star review. It’s great to know we were able to provide a service that met your expectations, and we’ll always do our best to deliver at this standard.
Live chat was easy to use
Live chat was easy to use. Rogine was very helpful
February 5, 2026
Unprompted review
Reply from OnlyDomains
Hello! We truly appreciate your 5-star review. It’s great to know we were able to provide a service that met your expectations, and we’ll always do our best to deliver at this standard.
Prompt Support
Tried calling the support number in Singapore for support but realised the number posted in Instra website is wrong.
Decide to try the live chat suppport instead and got a reply from Nina. She has been very prompt and helpful in getting my email address changed. Tested working after the changed.
February 3, 2026
Unprompted review
Reply from OnlyDomains
Hello! We truly appreciate your 5-star review. It’s great to know we were able to provide a service that met your expectations, and we’ll always do our best to deliver at this standard.
Very poor experience.
After completing payment for my domain renewal, the automatic activation did not work. My order status is still “In Progress”, and I had to wait more than 24 hours while my website was completely offline.
What makes it worse is that technical support is very slow to respond and does not actually solve the problem — they only say “under review” with no real action or timeline.
This caused a critical outage for my services and clients.
A domain renewal should be activated automatically after payment.
Extremely frustrating and unreliable service.
February 2, 2026
Unprompted review
Reply from OnlyDomains
Hello! Thanks for leaving us your feedback. We understand your experience wasn’t ideal at first. We’ll keep learning from this and improving so your next interaction is more positive.
only domains was exceptional to deal with but not any more!
only domains was exceptional to deal with. They had a very helpful phone service. Now its a time wasting, no solution Ai chat bot. Over an hour wasted and still havent gotten anywhere
February 2, 2026
Unprompted review
Reply from OnlyDomains
Hello! Thanks for leaving us your feedback. We understand your experience wasn’t ideal at first. We’ll keep learning from this and improving so your next interaction is more positive.
Business mail activation took too long
I purchase one domain and make new business mail,
It's been more than one week now still not activated still showing ''In progress''
February 1, 2026
Unprompted review
Reply from OnlyDomains
Hello! We appreciate you taking the time to share your concerns, but we weren’t able to identify your details from this feedback. If you could please contact our team directly, we’d be happy to investigate and resolve this for you as quickly
Exceptional personal service and long…
Exceptional personal service and long opening hours.
January 31, 2026
Unprompted review
Reply from OnlyDomains
Hello! We truly appreciate your 5-star review. It’s great to know we were able to provide a service that met your expectations, and we’ll always do our best to deliver at this standard.
Khrystyna is the best customer service…
Khrystyna is the best customer service :) Very great company
January 26, 2026
Unprompted review
Reply from OnlyDomains
Hello! We truly appreciate your 5-star review. It’s great to know we were able to provide a service that met your expectations, and we’ll always do our best to deliver at this standard.
This company is never available
This company is never available, non existing support. I have 24 domains with them, what a mistake. Everyone I try to set up a new business email I encounter the same error, and then it takes 3-7 days to get close to finishing the purchase. Now they have always auto renewed my domains, except this time, and this is my main domain, but at least they then completely turned it off, during the weekend, with no support in sight, a useless AI bot, they might not even be ai… and I cannot even myself go in and renew the domain, and again, with no help from anyone. I would NEVER recommend this company to anyone. In terms of service I have actually never experienced anything worse than onlydomains.
January 24, 2026
Unprompted review
Reply from OnlyDomains
Hello Stefan! Thank you for leaving us your feedback. We understand your experience wasn’t ideal at first. We’ll keep learning from this and improving so your next interaction is more positive.
Poor service
Poor service and a long wait for a response from the support team.
I'm appalled by the customer service and do not recommend them to anyone.
January 21, 2026
Unprompted review
Reply from OnlyDomains
Hello Andrey! Thank you for your review. We are actively reviewing our support channels including our ticket system and chat options to ensure customers can reach us more efficiently. Your comments are valuable, and we will use them to help us improve.
Bad Experience - Use a Different Provider
Waiting for my dot.com.au to be approved. I have been a customer for years, never had to wait. You hav eall my details ABN, Proof of Address, Drivers License, Passport, Legal Documents - yet you still question me as an Australian wether I have the right to purchase a .com.au.
Of course I do, I have purchased many domains and services from you here in Australia over the past 5 years.
January 21, 2026
Unprompted review
Reply from OnlyDomains
Hello Jay! Thank you for your review. We’re sorry to hear about your experience, but we weren’t able to identify your details from this feedback. If you could please contact our team directly, we’d be happy to investigate and resolve this for you as quickly as possible.
They understand my issue and provided…
They understand my issue and provided an answer
January 19, 2026
Unprompted review
Reply from OnlyDomains
Hello Brad! Your positive feedback is so encouraging to our team. Thank you for your kind words and for placing your trust in us.
Reply from OnlyDomains
Hello! We truly appreciate your 5-star review. It’s great to know we were able to provide a service that met your expectations, and we’ll always do our best to deliver at this standard.
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