ONP Solicitors Reviews 

28,641
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,556 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly professional, friendly staff. Many highlight the exceptional customer service, noting prompt responses and clear communication that kept them well-informed throughout the process. Reviewers frequently describe their overall user experience as smooth, straightforward, and stress-free, often completing processes quicker than anticipated. However, some customers also noted issues with communication, experiencing delays and a lack of responsiveness. These individuals reported having to chase for updates, sending information multiple times, and finding the process confusing or disorganised at times.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness,... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, highlighting efficient, thorough, and proactive... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting quick and efficient... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sumayya provided an excellent service throughout the entire process. She was professional, helpful, and always responded to our questions promptly. She kept us updated at every stage and made the whol... See more

Company replied

Rated 5 out of 5 stars

Kath C has been amazing for our sale and purchase; super responsive! She's been incredibly friendly throughout, and the welcome call was really helpful in setting expectations and explaining what... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Sarah O'Leary, Christine Ghent highly enough, both are super friendly understanding solicitors who are ALSO excellent at their jobs and have gone above and beyond and are flexible i... See more

Company replied

Rated 5 out of 5 stars

Kate Sumner was truly fantastic the whole way through our house purchase. She communicated quickly and efficiently. The App was clear with timelines and the message function was great and independent... See more

Company replied


Company details

  1. Conveyancer
  2. Legal Services
  3. Real Estate Attorney

About ONP Solicitors

Written by the company

ONP Solicitors is a modern, forward-thinking law firm that takes the stress out of buying and selling property. We keep every aspect of legal conveyancing simple, and most importantly, we keep things moving. Wherever you are, we’re by your side, making moving simple.

We are part of Movera. A flourishing platform business, bringing together ambitious home-moving brands from across the sector. Built on the heritage and passion of experienced legal services businesses, brought together to transform the moving market for the better.

For almost four decades, ONP Solicitors has been bringing property ambitions to life with exceptional legal conveyancing services. While we pride ourselves on our personal, bespoke service, we are also digital. This means you can stay up-to-date on the progress of your case 24/7 from wherever you are in the world with the assurance that your dedicated manager is only a phone call or an email away.

Get a quote today

Why choose ONP Solicitors?

Written by the company

Stay up to date 24/7
Stay in touch with your case 24/7, wherever you are. Our mobile app puts your case in the palm of your hand to upload documents, sign paperwork and keep up to date on progress.
Dedicated case manager
At the very start, you’ll be introduced to your dedicated case manager and get their direct contact details. We have years of experience and a team of specialists to support your specific conveyancing needs.
No move, no legal fee
We understand that house moves can sometimes bring unexpected complexities. If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.
Helping people since 1987
With over four decades of trusted service, our skilled experts are ready to provide the guidance you need. Whatever advice you’re after, we’ll connect you with the right specialist to support your case.

No move, no legal fee

We understand that house moves can sometimes bring unexpected complexities.

We understand that house moves can sometimes bring unexpected complexities.
If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

29K reviews

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4.7

All reviews

(28,641)

2,423 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional and prompt…

Very professional and prompt service.All our questions were answered and dealt with very quickly.

July 23, 2026
ONP Solicitors logo

Reply from ONP Solicitors

We appreciate your fantastic feedback and 5-star review! We're so glad our service was professional and prompt, and that all your questions were handled quickly.

ONP Solicitors

Rated 5 out of 5 stars

Great solicitors company.

Had a great experience with ONP Solicitors. They made the process of buying my first home go very easily and smoothly.
Ellie was great during the whole process, she was able to answer all my questions and concerns with great detail so I can fully understand everything which I wanted to know.
I highly recommend ONP Solicitors.

July 22, 2026
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Reply from ONP Solicitors

We're so pleased to hear you had a great experience with us and that buying your first home went so smoothly. It's wonderful that our team was able to answer all your questions in detail.
Thank you for your high recommendation!

ONP Solicitors

Rated 5 out of 5 stars

A smooth efficient service

A smooth efficient service. There is an app which can be used for all communications. Its easy to upload documents and stay in touch with your caseworker.
I found the app very useful. The service was smooth, clear and efficient all the way through. The app also allows you to track progress so you know how near you are to completion. Would definitely recommend!

July 15, 2026
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Reply from ONP Solicitors

We're thrilled to hear you found our service smooth, clear, and efficient! It's wonderful that our app made it easy to upload documents, stay in touch, and track your progress.
Thank you for your fantastic 5-star recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Very professional

Very professional. Courteous and kind. Replied to any questions very quickly. Would definitely recommend.

July 20, 2026
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Reply from ONP Solicitors

We're delighted to hear that you found our team professional, courteous, and kind. We're also pleased that we responded to your questions quickly and that you would recommend us!

ONP Solicitors

Rated 5 out of 5 stars

Clear and trustful company

Clear and trustful company. This is all online, but you have all access to the solicitors from the app. Very easy to use and to keep track of the progress. I couldn't have enought words to thank you my case solicitors, Emily. She kept me at easy and answered my uncontable questions. The process shouldn't be possible without her. Thank you very much for this journey!

July 21, 2026
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Reply from ONP Solicitors

We're so pleased to hear you found our company clear and trustworthy! It's wonderful that our online system and app made it easy to access our team and track your progress.

We're especially glad that our team made your journey stress-free. Thank you for your kind words!

ONP Solicitors

Rated 5 out of 5 stars

ONP Solicitors 5*

Having ONP Solicitors took the stress out of Everything. They made everything so easy with no stress at all. I just got on with what i needed to get on with and they kept me updated with i very easy to use App with the likes of messages and step by step to see what stage we are up to.

July 20, 2026
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Reply from ONP Solicitors

We're so pleased to hear that we were able to make everything easy and stress-free for you. It's wonderful that our app kept you updated every step of the way.
Thank you for your kind words!

ONP Solicitors

Rated 5 out of 5 stars

Very helpfull team

Very helpfull team, on point and no delays

July 22, 2026
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Reply from ONP Solicitors

We are so pleased to hear that you found our team helpful and efficient. Thank you for your wonderful feedback; it means a lot to us.

ONP Solicitors

Rated 5 out of 5 stars

The whole team is just amazing

The whole team is just amazing. They are there for you whenever you need them . Very quick with the response. Very organised, helpful and on ,, ball,, with everything. Jordan who was our solicitor is just amazing 👏. Highly recommend their services. Thank you again to all of you 🙂

July 22, 2026
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Reply from ONP Solicitors

We're delighted to hear that our team was amazing and always there for you. It's wonderful that you found us quick with responses, organised, and helpful. We appreciate your high recommendation!

ONP Solicitors

Rated 1 out of 5 stars

The remortgage was painful

The remortgage was painful. Throughout the process, my point of contact was not available once (at all) via phone or email. The phone always went to voicemail. Documents for completion were sent through in no particular order or organised manner, documents that should have dropdowns to select (and complete online) did not have options and required being manually printed because they were not working. They did not provide any guidance and they even sent threatening emails about dropping your case because you had not fully completed documents but did not respond when you needed help. Remortgaging is important and needs to be done in a timely manner - please treat clients better. This is a misuse of power as a “licensed and regulated solicitor” firm.

July 22, 2026
Unprompted review
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Reply from ONP Solicitors

Thank you for taking the time to leave a review. We are sorry to hear that the service provided has fallen below your expectations. We have tried to reach out to you for more information but to no avail. We would like the opportunity to discuss the matter with you and invite you to contact us at your convenience.

ONP Solicitors

Rated 5 out of 5 stars

O’Neill Patient

O’Neill Patient are the best company all credit goes to Niall Brooks and his team from helping and updating my case so me and my wife can enjoy our new home.

July 22, 2026
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Reply from ONP Solicitors

We are delighted to hear about your excellent experience and that we could help you and your wife enjoy your new home.
Thank you for your kind words!

ONP Solicitors

Rated 2 out of 5 stars

This remortgage was a painful drawn out…

This remortgage was a painful drawn out experience. The whole identification process, inputting of duplicate information is making a re mortgage very stressful and time consuming.

July 22, 2026
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Reply from ONP Solicitors

We appreciate you sharing your experience. We understand your frustration with the remortgage process.
We are reviewing our procedures to streamline this for future customers.

ONP Solicitors

Rated 5 out of 5 stars

Chloe Smith - Ref CSMI/1650274-0001

As an estate agent who works with a large number of solicitors on a daily basis, I feel well placed to recognise truly exceptional service, and Chloe Smith at ONP Solicitors is one of the best I've had the pleasure of dealing with.

Chloe consistently demonstrates outstanding professionalism, excellent communication, and a proactive approach that helps transactions progress smoothly and efficiently. She is responsive, knowledgeable, and always willing to go the extra mile to resolve issues and keep all parties informed.

In an industry where delays and poor communication can often derail a transaction, Chloe stands out for all the right reasons. Her attention to detail, commitment to her clients, and ability to maintain momentum throughout the conveyancing process make her a real asset to ONP Solicitors.

I would have no hesitation in recommending Chloe to clients, colleagues, and anyone looking for a solicitor who genuinely delivers an exceptional level of service. A well-deserved 5-star review.

July 22, 2026
Unprompted review
ONP Solicitors logo

Reply from ONP Solicitors

We are so pleased to hear that you had such a positive experience with one of our solicitors. It's wonderful to know that their professionalism, communication, and proactive approach made such a difference in your transactions.
We truly appreciate your kind words and your strong recommendation.

ONP Solicitors

Rated 3 out of 5 stars

Communication when they needed info was…

Communication when they needed info was good but got fed up having to send information several times as they claimed they hadn't received it. Also certain information was overlooked until the last minute. Seems a reasonable price. Also the. App had things outstanding that were completed.

July 16, 2026
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Reply from ONP Solicitors

We appreciate your feedback and are sorry to hear about the difficulties you experienced with providing information. We are reviewing our processes to prevent such issues in the future.

ONP Solicitors

Rated 5 out of 5 stars

Amrit was fantastic

Amrit was fantastic. The app made the process easy and whilst the transaction wasn’t the most straightforward, when it got to the business end, Amrit was thorough and professional. Many thanks

July 21, 2026
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Reply from ONP Solicitors

We're so pleased to hear that our app made the process easy for you. It's wonderful to know that our team was thorough and professional, especially when things weren't straightforward.
We appreciate your kind words!

ONP Solicitors

Rated 5 out of 5 stars

Malaika and Viktorija did a great job.

Malaika and Viktorija did a great job.
Communication: 5/5
Forward thinking: 5/5
Speed: 5/5
I'll definitely do business with you again

July 20, 2026
Unprompted review
ONP Solicitors logo

Reply from ONP Solicitors

We're so glad to hear about your positive experience and appreciate your kind words about our team's excellent work. We look forward to assisting you again!

ONP Solicitors

Rated 5 out of 5 stars

Great experience very helpful

Great experience very helpful

July 21, 2026
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Reply from ONP Solicitors

We're so happy to hear that you had a great and helpful experience with us. We truly appreciate your positive feedback!

ONP Solicitors

Rated 5 out of 5 stars

Knowledgeable, reliable, and exceptional solicitor

I would like to express my heartfelt thanks to Sarah O'Leary for the outstanding support and professionalism she demonstrated throughout the purchase of my home.

Buying a property is often a stressful and complicated process, but Sarah made the entire legal side of the transaction feel far more manageable. From the outset, she handled every detail with great care and efficiency, always keeping me informed and ensuring that everything progressed smoothly.

What impressed me most was Sarah’s dedication, responsiveness, and willingness to help at every stage of the process. She was always available to answer my questions, explain complex matters clearly, and provide reassurance whenever needed. Her expertise and attention to detail gave me complete confidence throughout this important journey.

Sarah’s commitment and hard work turned what could have been an overwhelming experience into a positive one. I truly appreciate the patience, professionalism, and support she provided from start to finish.

I cannot recommend Sarah O'Leary highly enough. Anyone looking for a knowledgeable, reliable, and exceptional solicitor would be fortunate to have her on their side.

Thank you, Sarah, for your outstanding service and for helping me successfully navigate one of the most important milestones in my life.

July 20, 2026
Unprompted review
ONP Solicitors logo

Reply from ONP Solicitors

We are so pleased to hear about your positive experience during such a significant life event. It is wonderful to know that our team's dedication, responsiveness, and expertise made the home-buying process feel manageable and smooth for you.

We truly appreciate you taking the time to share your kind words and highlight the exceptional support you received. Your recommendation means a great deal to us, and we are grateful for your trust in our services.

ONP Solicitors

Rated 5 out of 5 stars

I had a great experience with ONP

I had a great experience with ONP Solicitors. The team was professional, friendly, and kept me informed throughout the entire process. They responded to my questions promptly and made everything as straightforward and stress-free as possible. I really appreciated their efficiency, attention to detail, and excellent communication. I would happily recommend ONP Solicitors to anyone looking for reliable and professional legal services. Thank you for all your help!

July 16, 2026
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Reply from ONP Solicitors

We're delighted to hear you had such a great experience with us! It's wonderful to know our team was professional, friendly, and kept you informed throughout the process, making it straightforward and stress-free.
Thank you for your kind words and recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Excellent service

Excellent service. Very efficient and incredibly responsive. Would whole-heartedly recommend.

July 15, 2026
ONP Solicitors logo

Reply from ONP Solicitors

We appreciate your 5-star review! We're so pleased to hear that you found our service efficient and incredibly responsive.
Thank you for your whole-hearted recommendation.

ONP Solicitors

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