The engineer who came to service my boiler as part of my service plan was very polite and prompt. He showed me his identification before he came in and completed the service and left it clean and tidy... See more
Company replied
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Review summary
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I had a first great experience with openfix I do highly recomend this company .They did CP12 and and first boiler service upon my reasonable request to openfix team with in a week after buying a home... See more
Company replied
I spent quite some time researching boiler service and repair quotes as my Worcester Bosch boiler is now just 7 years old and out of warranty. The site was so easy to use and as a pensioner I really l... See more
Company replied
Found OpenFix on a comparison website, everything could be easily setup on line but I had a few questions that I wanted answered first. Very short wait on the phone before it was answered, and my co... See more
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Company details
Written by the company
At OpenFix, we're all about doing things right. We offer homeowners and landlords reliable home and boiler care plans, backed by our national network of skilled tradespeople. Whether you need an emergency repair or your annual boiler service, we'll ensure you receive the highest quality care.
Contact info
Landmark Business Centre, Parkhouse Industrial Estate East, Speedwell Road, ST5 7RG, Newcastle under Lyme, United Kingdom
- 08085310176
- support@openfix.co.uk
- openfix.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Boiler Cover…
I spent quite some time researching boiler service and repair quotes as my Worcester Bosch boiler is now just 7 years old and out of warranty. The site was so easy to use and as a pensioner I really liked the option to keep my payments the same for 24 months. Lovely to know what I will be paying as most things increase these days every time you look at them! The Trustpilot reviews were very good and the Defaqto 5 star rating plus the ease of signing up were all three important factors in my decision to go with OpenFix
June 19, 2026
Unprompted review
Reply from OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Good service reasonable price
June 19, 2026
Unprompted review
Reply from OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
great service and customer satisfaction
June 19, 2026
Unprompted review
Reply from OpenFix
We’re grateful for your review. It’s great to hear you’re happy with your experience.
Many thanks,
OpenFix
The engineer arrived exactly as…
The engineer arrived exactly as arranged, explained everything he was doing and completed the boiler service promptly.
June 18, 2026
Unprompted review
Reply from OpenFix
Thank you for your feedback. It’s great to know that everything went smoothly on your recent boiler service visit – just what we aim for!
Many thanks,
OpenFix
FOLLOW UP's NEED TO IMPROVE
They reply to emails, however they don't follow up without prompting regarding receiving gas safety certificates and automatically changing the new date on their website.
June 18, 2026
Unprompted review
Reply from OpenFix
Thank you for leaving us a review. We really appreciate all feedback, as it helps us identify areas where we can improve our service.
Unfortunately, with the information provided, we’re unable to locate your account. Please email us at support@openfix.co.uk with your full name, address, and a brief overview so we can match your account.
Many thanks,
OpenFix
Good honest talk from advicer on phone
June 18, 2026
Unprompted review
Reply from OpenFix
Thank you for your kind words about our customer service. We’re delighted you were happy with the help you received.
Many thanks,
OpenFix
The Engineer came to my property to…
The Engineer came to my property to inspect and service my boiler. He was very polite and respected my property. He did a thorough job, checking everything was in order with my boiler, I heard a bit of knocking and tapping as he worked. He asked me where could he empty some water collection vessel and and clear the filter. He looked in the loft to inspect the flue and then checking the gas meter. I was very impressed with how thorough he was.
June 8, 2026
Unprompted review
Reply from OpenFix
We’re pleased that your recent boiler service visit went well. Thank you for taking the time to share your experience – we really appreciate it.
Many thanks,
OpenFix
Chris came today and was very experience
Chris came today and was very experience,for all the 10 years that eng came to a yearly service my boiler he is the only one who properly spent time 45 min checking everything others would only spend 10 min max
June 17, 2026
Unprompted review
Reply from OpenFix
Thank you for your kind words. We’re really pleased to hear you are happy with your recent boiler service job. We’ll make sure your feedback is passed to the engineer who attended.
Many thanks,
OpenFix
Sam understood what I was looking for…
Sam understood what I was looking for offered options and gave clear explanation of the next stage
June 16, 2026
Unprompted review
Reply from OpenFix
We’re so pleased to hear you found the setup process smooth and our agent helpful. Thank you for taking the time to leave a review—your feedback is really appreciated.
Many thanks,
OpenFix
Reply from OpenFix
Thank you for your feedback. It’s great to know that everything went smoothly on your recent boiler service visit – just what we aim for!
Many thanks,
OpenFix
So easy and such a good price
So easy and such a good price. Thank you
June 16, 2026
Unprompted review
Reply from OpenFix
Thanks so much for your feedback, we're really pleased to hear you feel the plan offers great value. That’s exactly what we set out to do - provide a reliable service that doesn’t cost the earth. We’ll be here whenever you need us.
Many thanks,
OpenFix
Reply from OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
I was looking for a good boiler Plan…
I was looking for a good boiler Plan and I found Open Fix , the information given was easy to read and understood, I found a good policy which I could afford it was so easy to sign up which I liked I had a Email with information straight away set up a portal so I could see all my details could not fault at all.
June 12, 2026
Unprompted review
Reply from OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Sam was very helpful and knowledgeable. Thank you
Having got details through Moneysupermarket I decided to phone rather than complete online form. Sam was extremely helpful and provided more information than was available on web site. Fingers crossed now I'm covered I don't have any problems.
June 12, 2026
Unprompted review
Reply from OpenFix
We’re so pleased to hear you found the setup process smooth and our agent helpful. Thank you for taking the time to leave a review—your feedback is really appreciated.
Many thanks,
OpenFix
It was a hassle free process,at a…
It was a hassle free process,at a competitive price.
June 12, 2026
Unprompted review
Reply from OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
Very easy to select the options that…
Very easy to select the options that are best for your needs price was very reasonable too
Not sure yet what the service will be like when I have to have a repair? So the jury’s out on that one
June 10, 2026
Unprompted review
Reply from OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Easy to set up and a fair price
June 10, 2026
Reply from OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Janos was a pleasant chap
Janos was a pleasant chap, friendly and knowledgeable. He did a great job and is a credit to your company.
June 10, 2026
Unprompted review
Reply from OpenFix
It’s wonderful to hear everything was sorted to your satisfaction. Thank you for choosing OpenFix!
Many thanks,
OpenFix
Very experience and Helpful
Very experience and Helpful
Good customer service though out.
June 11, 2026
Unprompted review
Reply from OpenFix
We’re so pleased to hear you had a positive experience with our team. Your feedback means a lot to us.
Many thanks,
OpenFix
Not happy I have to wait 30 days to book the annual service!
I was told I could only book my annual service after completing paperwork and then waiting 30 days from the date the paperwork was submitted, not from the date I joined. I joined on 4 June and called on 9 June to book my annual service, but was told I must wait until 9 July.
I asked to at least schedule the appointment for after 9 July, but this was refused. I was told I must call on 9 July to book, even though appointments may be fully booked by then, meaning I could end up waiting even longer — despite my service already being overdue.
For comparison, I called British Gas on 9 June and they booked me in for 15 June immediately. I was shocked that British Gas could do this with no issue, yet OpenFix could not. It leaves a lot of unanswered questions about OpenFix’s processes and customer service.
June 4, 2026
Reply from OpenFix
Thank you for your feedback.
I'm sorry that our booking process wasn't what you expected.
As discussed, your landlord gas safety certificate (CP12) had expired several months earlier, and you contacted us requesting an urgent inspection. Whilst we always try to accommodate requests as quickly as possible, we ask customers to allow up to 30 days' notice for landlord gas safety inspections and boiler services. This is because we often need to coordinate appointments between multiple parties, including tenants, letting agents and engineers.
During your call, we explained that we would aim to complete the inspection sooner where possible, but wanted to set realistic expectations regarding timescales. The 30-day period was not intended as a delay, but rather the maximum timeframe we ask customers to allow for arranging the visit.
We understand the importance of maintaining a valid gas safety certificate and appreciate that this is a legal requirement for landlords. We're pleased that you were able to arrange the inspection and get the certificate renewed.
Thank you for taking the time to share your experience.
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