Openhagen Reviews 

I would like to thank the Openhagen customer support team for their outstanding service.
Unfortunately, the SleePods™ were not comfortable for my ears, even after trying different ear tip sizes. However, throughout the entire process, the team was responsive, professional, and genuinely committed to helping me.
They answered every question quickly, sent replacement ear tips free of charge, and worked with me to find a satisfactory solution. Their kindness and dedication to customer satisfaction really stood out.
Even though the product was not the right fit for me personally, I highly appreciate the excellent customer service experience.

I purchased a pair of Openhagen Sleepods for my wife. She mentioned after trying them that the battery life was short. This was concerning since they are advertised to have 78 hours of playtime.
I contacted customer service armed with time lapse videos of the earbuds losing power after about 4-5 hours of playtime.
Customer service told me that most commercial earbuds only have a battery life that is that 4-5 hours long and the 8-hour claim does not apply to them. They also said they would not accept a return for health reasons.
So I guess you try them on a $100 dare and just plan on not seeing that money back - 'try' means 'buy'.

They Have Excellent Customer Service!

There was an issue with my original order. (The Pods would not pair) The company provided a replacement right away and even offered to cover the shipping. They honestly care about their customers!

response was quite rapid and the agent was very respectful, thoughtful and knowledgeable. Her understanding and fairness meant a lot to me and I would purchase more products from your company.

I want to begin by saying that I have never dealt with a company that provided such thoughtful, thorough, good-humored, and just plain kind customer support. They went above and beyond - and never indicated frustration with my return emails that none of the troubleshooting worked. They always communicated that we could solve this problem together.
I've lost count of the number of earbuds I've tried and given up on because they were uncomfortable due to a small variance in the shape of my right ear cartilage. Based on the reviews, I was eager to try SleePods, and when mine arrived, the fit was truly perfect.
Unfortunately, no matter how many times and places I tried tapping, I couldn't get them to switch to ANC mode. Customer service responded promptly (given the time difference) and I tried all their suggestions with no success.
We persisted in troubleshooting together through multiple emails, acknowledging my frustration and the likely challenge of the fit in my ear.
When I ensured that the fit was very snug, and applied their final suggestion of tapping quickly - success!
My SleePods help me drift off to one of my favorite Headspace Soundscapes and are living up to their promise of comfortably insulating me from the sounds that would disturb my sleep.

I am waiting for 2 months for my refund after sending the items back (not quality issue)... Been sending emails and emails... no replies... I am even in doubt whether I will be refunded (I ordered 2 so it's a lot of money)

Received the sleep earbuds fairly quickly from China. But they turned out to work only 2 hours or so right out of the box. In addition they weren't comfortable for side sleeping. I contacted Openhagen immediately but received no response. I had to file a dispute with my credit card company. I do still receive marketing emails from them, but no response to the issues. Obviously the warranty is useless. I ended up getting the Soundcore Sleep A20's. Much better.

I just received it and I am very disappointed with them, firstly they are made in China so I beg you people DON'T BUY THEM!! the battery doesn't last at all and the quality of the sound is pathetic.. I wish I have researched on google the reviews before I buy this Chinese stuff..

The sleepbuds only last about 2 hours on a charge!
AND: ZERO customer service replies to my several emails, so I had to dispute the transaction to get my $ back!

DO NOT BUY!

Absolutely love my guitar mounts from Openhagen. The craftsmanship and design are beautiful and fit perfectly with a modern aesthetic while still feeling functional and secure. They genuinely look like decor pieces instead of just mounts.

I’ll admit, I was initially skeptical about ordering because I saw quite a few negative reviews about people not receiving their orders. The mounts were so beautiful though that I decided to take the chance. I emailed customer service a day or two after placing my order just to confirm everything, and they were very responsive from the start.

Shipping took about 10 business days, but they stayed in constant communication throughout the process and even provided additional tracking details when I couldn’t find the tracking info on the order page.

Overall, I had a great experience and the product absolutely lived up to expectations. Definitely worth the wait.

Outstanding customer support. Fast, friendly and efficient.

My SleePods are working perfectly. I love that i can pick what sounds or music i want from anywhere on the web.. Apple Music has great sleep aides and i am also using some custom playlists (Beatles!). They're also very comfortable.

I highly recommend these SleePods!

This is a terrible product - a complete waste of money and effort. It simply doesn't work. I am better off with a good pair of ear plugs!

I ordered the Openhagen sleep buds on March 22, heard nothing for a month and then on April 23 was told they can't send them because I am on a 'remote' island. PMI is one of the largest airports and hardly 'remote'. Total lack of communication and shoddy work.

The ANC mode doesn’t work which is bad because it was the reason of my purchase

Great customer service
I had technical issues with the first pair I received - not sharing to slam the company, these things happen with tech. I wrote them and got a prompt and helpful reply, instructions for how to return the item, and a replacement all handled very efficiently. The new pair arrived and work perfectly - haven’t tried them with sleep yet but can confirm they fit very well and block sound great while wearing around my apartment. I have small ears and am a side sleeper. Would recommend the company and product.

I've paid for Openhagen Nordic Case(order# 13467) on the 15th of march. I received a tracking number but there is no data related to the Carrier Company, so actually you cannot track . I tried to contact them through the email( what is mentioned on their platform if you request support)-2 emails, I called them on the mobile phone trough which they contact me to confirm the delivery adress-3 times, send messages on whatsapp-3 times. No answer - I even tried to call at a different our because the phone number is from USA. I don't know about the product, because I did not received it, but the communication is a real mess. I will wait for another 2 weeks an then I will consider that it was a scam and file a complain.

I ordered these amazing guitar 🎸 hooks so I could display my son's guitars as a feature of his room. These hooks are the best! Very secure and they look very stylish. Great product, highly recommend.

On 1 February 2026, I ordered an Openhagen Harmoni guitar, which I am still waiting to receive.

So far, nobody has been able to tell me where the guitar is being shipped from or whether it has even been dispatched at all. The tracking number provided does not work. When I first contacted openhagen.com after two weeks, I received only a vague, non-informative template reply by Jen. My second enquiry has not been answered at all.

This situation is unacceptable. Definitely do not order anything from openhagen.com!

Fantastic products. I bought both the floor stands and the wall mounts. They really make my already beautiful guitars look even better. The customer service is brilliant too.

Great guitar hooks and a very impressive customer service after an initial error on my part