The good: the Sleepods are comfortable and stay in. The bad: the noise cancellation is nonexistent, my main reason for purchase. They are non-returnable. Which is mentioned on the site, but no... See more
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Review summary
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I bought SleePods, advertised as lasting "up to eight hours". I should have known better. They ran out of battery after 3 hours, and I was woken with a loud voice prompt saying "battery low" Wh... See more
Company replied
I purchased a pair of Openhagen Sleepods for my wife. She mentioned after trying them that the battery life was short. This was concerning since they are advertised to have 78 hours of playtime. I... See more
The SleePods quality to price ratio is not good. Pros: decent (barely) audio quality for its purpose. Cons: ANC is a joke. When removed from ears in the dark middle of the night and placed in its... See more
Company replied
Company details
Contact info
Openhagen - Turesensgade 33, kld. Th.,, 1368, Copenhagen, Denmark
- hello@openhagen.com
- openhagen.com
2.7
Poor
157 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 44% of negative reviews
Typically replies within 1 month
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Zero returns
Zero returns. The sleep pods are huge and hard (zero give) as such I did not find them comfortable. As they are somehow considered a medical device the company offers zero returns. Not even a credit. Save yourself. Do not buy.
February 19, 2026
Unprompted review
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Only received refund after opening Paypal case
Within an hour of ordering, I realized there were no legit reviews of their SleePods. All the "reviews" were from paid TikTok etc "influencers". I asked for a refund and was promised. "No problem". It's the next week now, still no refund. Just got another promise email but without the refund. Was forced to open Paypal case. Paypal issued refund.
February 16, 2026
Unprompted review
Reply from Openhagen
Hello Patrick,
We’d like to clarify a few important points.
You contacted us during the weekend, emailing our CEO directly. Our customer support team is offline on Saturdays and Sundays, which can delay responses slightly. Your cancellation and refund were processed on Tuesday once the team was back online and saw your request.
The refund was issued by us directly through the original payment method. It was not PayPal that independently decided or forced the refund.
Opening a PayPal case does not accelerate internal processing and, in many cases, can actually extend timelines while the case is under review.
We also want to address the statement about reviews. We do not publish fake reviews. Like many brands, some customers and creators share their experiences on social platforms, but we do not fabricate feedback.
Despite the accusations made, we processed your cancellation and refund promptly as a matter of respect and professionalism.
We wish you all the best moving forward.
Perfect present for my nephew
I bought the Openhagen HangWithMe guitar wall mount for my nephews 14th birthday. He has just started learning and he wanted something cool as a mount. Suffice to say this product has really done the job! He loves the mount ☺️. I did have to chase the order but I got a very friendly and helpful response and the item arrived quickly. I would absolutely recommend this product.
February 11, 2026
Unprompted review
Reply from Openhagen
This truly made our day to read. There’s something special about being part of someone’s early music journey, especially at 14. We’re so happy it brought that extra bit of excitement to his birthday.
We’re sorry if you had to follow up on the order, and we really appreciate your patience. It means a lot that you still took the time to share such kind words.
Thank you for trusting us with a gift like this. It genuinely means a lot to our small team.
Payment taken but goods never received.
Payment taken but goods never received.
January 17, 2026
Unprompted review
Reply from Openhagen
We’re very sorry to hear about your experience and understand how frustrating this must feel.
Your order was marked as delivered on February 16 according to the carrier’s tracking information. If you have not received it, we take this very seriously and are happy to investigate immediately with the courier.
We sincerely apologize for the earlier delay with your order. The recent batch of NordicStand was temporarily held back due to the release of our upgraded version, which includes refinements to improve stability and overall quality. While this caused a short postponement, it ensured customers receive the latest and best version.
Please contact us directly at hello@openhagen.com
with your order number so we can resolve this for you as quickly as possible. If the parcel cannot be located, we will of course arrange a proper solution.
We truly appreciate your patience and the opportunity to make this right.
Poor quality product with poor customer service
We purchased a projector from this company. The product performs well below what is advertised . The software does not work fully and it is based on an outdated android platform which can not be updated. Several of the steaming apps do not work , wireless casting from android apple and ios devices does not work and the hdmi cable functionality was intermiitent We provided full details of our disatisfaction with the product and returned it. The company have refused to refund us , completely overlooking the technical inadeqaucies of their product they are alledging minor cosmetic blemishes in the natural wood finish of the product as a reason for refusing to refund us. Without reservation I would reccomend nobody to buy from this company
February 5, 2026
Unprompted review
Reply from Openhagen
We’re genuinely sorry to read that this has been your experience.
We take product performance concerns very seriously, and we have been in direct communication regarding the software issues you reported. We also offered a replacement from our latest updated production batch in order to resolve the matter constructively.
Regarding the refund, our decision was based on the documented physical condition of the returned unit upon inspection, in accordance with our published return policy. That said, we understand that you disagree with this assessment.
We remain open to resolving this properly and professionally. Please feel free to continue the dialogue with us directly at hello@openhagen.com
so we can work toward a fair outcome.
Openhagen Team
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One of the worst products I have bought in my life
We already wrote a review from another account, but Openhagen flagged it as containing illegal or harmful content even though it doesn’t. Huge red flag.
We ordered the Light Boks projector. It took forever to arrive and I had to call the owner of Openhagen more than once before they even sent it.
Customer support was clearly a non English speaking person using translation software. They were asking dodgy questions so it seemed like a scam at times.
The projector itself is almost entirely useless. It does not have 4K and very low lumen output. The room you use it in has to be almost completely dark in order to properly see the image.
The built in software has not been updated for years and when you try to update it, it gives an error saying "Undiscovered new version" which does not make any sense.
The projector does not work HBO Max (on my Apple TV) because of HDCP issues. I also cannot make it work with neither Disney+ nor my Playstation 4.
The built in speaker provides horrible audio and it unmutes itself every time you turn the projector off and on, meaning (if you have better speakes plugged in) you have to manually mute the projector every time you try to use it.
This is definitely one of the worst products I have bought in my life.
February 12, 2025
Unprompted review
Reply from Openhagen
Hello,
We’re really sorry to read this and to hear how disappointed you feel. That’s never the experience we want anyone to have.
Regarding the review being flagged, we do not remove criticism simply for being negative. If something is flagged, it is reviewed under Trustpilot’s content guidelines, not because we are trying to silence feedback.
LightBoks is a native 1080p projector that supports 4K content, and like most compact home projectors, it performs best in a dim room. It is not designed for bright daylight use.
Streaming issues with HBO Max, Disney+, PlayStation, or Apple TV are often related to HDCP handshake or cable compatibility. In many cases, using a direct HDMI connection without adapters resolves this.
If your unit is showing update errors or unusual behavior, we would genuinely like to look into it properly.
We understand your frustration, and we are here to help. Please email us at ophelia@openhagen.com
with your order number so we can review your case and find a fair solution.
Great product
Great product — both clever and beautiful.
I chose this wall mount mainly because it is compatible with nitro finishes, which was a very important criterion for me. The design is minimalist and very aesthetic, and it showcases the instrument nicely while keeping it secure.
I had a small concern at first about how well guitars such as Fender Telecaster and Stratocaster models would fit, but there are absolutely no issues on that side — the support is stable and reliable.
Very happy with my purchase and would definitely recommend it to other guitar players looking for a safe and stylish solution.
January 31, 2026
Unprompted review
Reply from Openhagen
Reading this honestly made us smile. Knowing that it met your standards, especially when you clearly care about your instruments, means a lot to our small team.
We put a great deal of thought into the materials and the way the mount supports different headstock shapes, so it’s reassuring to hear that everything sits exactly as it should. Peace of mind is important when it comes to storing a guitar.
Thank you for taking the time to share this. It truly matters to us. Wishing you many inspiring sessions ahead. 🎸
i can’t praise this company highly…
i can’t praise this company highly enough. 11/10 for customer service. Jen in customer service was amazing and helped resolve an issue i had. i am really pleased with the guitar case and it really is a stylish and practical as per the marketing video. i also have received two wall mounts for my electric and acoustic guitars and i have to say they are perfect too. Highly recommend these products and company.
January 30, 2026
Unprompted review
Reply from Openhagen
Thank you so much for this. It truly means a lot to our whole team.
We’re especially happy to hear our customer support was able to take good care of you. We genuinely try to treat every customer the way we’d hope to be treated ourselves, so your words really matter.
Thank you again for your trust and recommendation. We’re grateful to have you as part of the Openhagen community. 🎸
A gorgeous high quality peace bought…
A gorgeous high quality peace bought for my budding musician daughter. Although the delivery went awry and it didn’t make my daughter’s birthday, the openhagen team went above and beyond to make sure Isla received her birthday gift. The guitar wall hanger in walnut looks every bit as perfect on her wall as I had hoped.
January 1, 2026
Unprompted review
Reply from Openhagen
Thank you for trusting us with something meant for such a special occasion.
We know how much birthdays matter, especially when it’s for your child, and we’re truly sorry it didn’t arrive in time. We’re just grateful we had the chance to make it right in the end.
There’s something incredibly special about supporting a young musician’s journey. Knowing it now has a place in her room, ready for all the practice sessions and proud moments ahead, really makes us smile.
Thank you again for your kindness and patience. It genuinely means a lot to our small team. 💛
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Very poor communication and disappointing service
I order SleePods on December 17. The website states delivery takes 2–8 days, but still haven’t received it or any delivery updates. I’ve emailed customer service multiple times with no response. Very poor communication and disappointing service.
As I still didn’t receive my order or any news, I would like to cancel it and receive my reimbursement immediately.
December 17, 2025
Unprompted review
Reply from Openhagen
Hello,
We’re very sorry for the delay and for the lack of updates. You’re absolutely right that this has taken longer than expected.
Your order was placed during the holiday period, when we experienced a combination of seasonal closures and high order volume. This unfortunately caused fulfillment delays beyond our usual 2 to 8 business day timeframe. That said, we should have communicated this more clearly, and we apologize for that.
Thank you for your patience, and again, we’re sorry for the frustration this has caused.
SleePods Underwhelming performance
I purchased SleePods based on the product description and reviews on Openhagen's website, however they fall well short of claimed performance. The silicone tips on each earpiece don't provide any ambient sound isolation (the tips are quite different from those on the product photos both on Openhagen's website and in the packaging), and there is no discernible effect when the Active Noise Cancelling function is enabled - background noises are plainly audible when tested in a variety of settings. The pods are comfortable when side-sleeping
January 6, 2026
Unprompted review
Reply from Openhagen
Thank you for taking the time to share your honest feedback — we truly appreciate it.
We’re really sorry to hear that the performance didn’t live up to your expectations. SleePods are designed to combine Active Noise Cancellation with physical isolation to help reduce snoring and steady background noise , but the level of reduction can vary depending on ear fit and the type of surrounding noise. They’re not designed to create total silence, but to soften and reduce consistent sounds while staying comfortable for side sleeping.
We’re glad to hear they felt comfortable when lying on your side, that’s one of the main things they were engineered for.
If you’d like us to look into your specific case, please reach out to our support team at hello@openhagen.com
with your order details. We’re always here to help and will do our best to assist.
Ordered the product three weeks ago
Ordered the product three weeks ago, had a confirmation email but no dispatch email. Have chased twice since and no response whatsoever. I can only assume that, since some customers clearly are receiving products, this is just a very poorly run company incapabale of delivering consistently. I hope they're embarrassed about the experience they are giving to potential customers - and that I'm able to claw back the money I paid them!
December 17, 2025
Unprompted review
Reply from Openhagen
Hello,
We’re very sorry for the delay and for the lack of response. You’re right to expect better communication than this.
Your order was placed during the holiday period, when we experienced reduced staffing and a significant surge in volume. This caused delays in both fulfillment and customer service replies. That’s an explanation, not an excuse, and we sincerely apologize for the frustration this has caused.
This is not a case of selective shipping, and we are not ignoring orders. We are working through the backlog as quickly as possible to ensure all orders are dispatched properly.
We understand how this looks from your side, and we’re sorry for the experience you’ve had so far.
Poor shipping time
Poor shipping time, order is still confirmed 10 days after ordering. Contacted openhagen and have not received a reply. Have asked for a full refund as this is too long for a package to be shipped.
December 21, 2025
Unprompted review
Reply from Openhagen
We sincerely apologize for the delay and for not responding sooner.
Your order was placed during the holiday season, when we experienced reduced staffing and a high volume of orders, which unfortunately caused delays beyond our normal shipping timeframe. We completely understand how frustrating this must have been.
Upon checking, you have already been in contact with our support team. Again, we’re truly sorry for the inconvenience caused and appreciate your patience.
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The Nordic Case does exactly what is…
The Nordic Case does exactly what is claimed, it will accomodate a wide range of guitars. This makes it very useful, especially for those artists that travel, Special thanks to Jen in customer services, who was the game changer in communication, very rare these days.
December 18, 2025
Unprompted review
Reply from Openhagen
Thank you so much for your kind feedback and for choosing the Nordic Case. We’re glad to hear it’s been useful for your travels and works as expected with your guitars.
We also truly appreciate your kind words about Jen. We’ll be sure to share this with her. Thanks again for your support.
Great product. Totally worth it!
Well made. Looks great! Easy to install. Perfect unobtrusive additional to my wall of guitars.
December 13, 2025
Unprompted review
Reply from Openhagen
Thank you so much for your feedback. We’re really glad you’re happy with your purchase and appreciate you taking the time to share your experience.
Great customer service
Great customer service. Beautiful and practical product. Very happy.
December 11, 2025
Unprompted review
Reply from Openhagen
Thank you so much for your kind words. We truly appreciate your support and are glad to hear you had a positive experience.
Do not buy these "sleep buds"
Do not buy these "sleep buds". They’re bulky, uncomfortable, and once you try them, you can’t return them due to “safety regulations.” They’re basically regular earbuds, not suitable for side sleepers, and wildly overpriced. Save your money. You’ve been warned.
December 9, 2025
Unprompted review
Reply from Openhagen
Thank you for sharing your feedback. We are sorry to hear that SleepPods were not comfortable for you and did not meet your expectations.
SleepPods are designed as sleep-focused earbuds, but comfort can be very personal. We understand that what works for one person may not work for another. Due to hygiene and safety regulations, opened and used in-ear products cannot be returned unless a fault is confirmed, which is why this policy is in place.
If you would like assistance with fit tips, usage guidance, or have questions about your specific case, you are welcome to contact us at hello@openhagen.com on weekdays. We are always here to help.
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SleePods are not fit for purpose
I bought SleePods, advertised as lasting "up to eight hours". I should have known better. They ran out of battery after 3 hours, and I was woken with a loud voice prompt saying "battery low"
When I informed the company and asked to return my defective device, they said that real-world usage was often lower than the ideal 8 hours, and they would pass on my helpful feedback to the tech team, but I could not return because I had opened and used the items. How am I supposed to know they are defective if I don't use them?
I wanted to share my experience to make sure other sleep-deprived people don't fall for this misleading advertising. This product is not fit for purpose, you are better off with a good pair of earplugs.
Update: I’ve upgraded the number of stars as the company did finally issue a refund, and say that they have removed the “battery low” prompt.
November 29, 2025
Unprompted review
Reply from Openhagen
Thank you for sharing your experience. We are sorry to hear how disappointing this was, especially for a product intended to support sleep.
SleepPods are classified as a hygiene-related product, which means opened and used items are normally not eligible for return unless a fault can be verified. We understand your point that performance can only be assessed through use, and we regret the frustration this caused.
The stated battery life of up to eight hours refers to optimal usage conditions, and real-world usage can vary depending on volume and settings. That said, we acknowledge that the low-battery voice prompt was disruptive. We would like to clarify that this prompt has since been updated in newer software versions to avoid disturbing sleep.
Your feedback has been shared with our technical team, and we continue to improve both performance and user experience. If you would like us to review your case again or assist with setup or updates, you are welcome to contact us at hello@openhagen.com
on weekdays. We are always here to help.
Jen and the SleePods
Jen, in customer service, made the experience flawless. She answered every question thoughtfully and completely and stayed in touch with me so I would know what was happening. The SleePods are exactly what was promised, easily fit in my ears and link to my Bluetooth. I have so enjoyed listening to music, podcasts, and silence.
November 28, 2025
Unprompted review
Reply from Openhagen
Thank you so much for your kind feedback. We truly appreciate you taking the time to share your experience, and we’re glad our team could support you throughout the process. Your support means a lot to us.
Beautifully designed products made with…
Beautifully designed products made with a lot of love and passion. And also very kind customer service doing their best to support. Love my new guitar stand!
November 27, 2025
Unprompted review
Reply from Openhagen
Thank you so much for your kind feedback. We truly appreciate your support and are happy to hear you had a great experience with both our products and our team.
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