Openlane is trying to get more involved in the relationship with its customers and offer them support. Although we are loyal customers, until now we have not felt support-advice from them.The prices a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Support Center - Fast response was a plus. I wasnt able to get a definitive answer to my request but the contact person was kind enough to pursue the matter on my behalf.
Company replied
Great variety of cars with OK prices. I have even received a Voucher for my first purchase through the site. One downside I found is that not all the time you win an auction the seller will actua... See more
Company replied
I would like to especially thank Kata for her outstanding support. After speaking with several people during this process, I can honestly say that Kata was the only one who truly kept her promises... See more
Company replied
3.9
Great
500 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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A good way to buy a car at a great price.
First of all, I would like to highlight the customer support, care, and willingness to help. Amazing! Thank you Andrea! The vehicle condition report from DEKRA was also accurate and matched the actual condition. In this regard, maximum satisfaction.
I waited a little longer for the car to be delivered, but it was worth it.
January 16, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Alex, for your wonderful 5-star review!
We’re delighted to hear that you had such a positive experience and that our customer support, especially Andrea, made a strong impression with her care and willingness to help. We’ll be happy to pass your kind words on to her.
It’s also great to know that the DEKRA vehicle condition report accurately reflected the car’s actual condition — transparency and reliable information are very important to us. We appreciate your patience regarding the delivery time and are glad to hear that the wait was worth it.
Thank you for your trust in OPENLANE, and we look forward to supporting you again in the future.
Kind regards,
The OPENLANE Europe Team
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Best car auction site and best support team...thank you,Daniela Onet.
February 24, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Bogdan, for your fantastic 5-star review!
We’re delighted to hear that you consider OPENLANE the best car auction site and that our support team made such a positive impression. It’s especially great to see Daniela recognized for her help — we’ll be happy to share your kind words with her.
Providing reliable support and a smooth auction experience is exactly what we strive for every day.
Kind regards,
The OPENLANE Europe Team
Great Customer Support!
February 24, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Jernej, for your 5-star review!
We’re delighted to hear that you had a great experience with our customer support. Providing helpful, responsive, and professional assistance is always our priority.
We appreciate your feedback and look forward to supporting you again.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re pleased to hear that you found the support informative, friendly, and helpful. Providing clear guidance and a positive customer experience is something we truly strive for.
We appreciate your feedback and look forward to assisting you again.
Kind regards,
The OPENLANE Europe Team
Dana was very helpful
Dana was very helpful. All in all, the system seems to be good and trustable.
February 19, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Cristian, for your 5-star review!
We’re glad to hear that Dana was very helpful and that you find our system good and trustworthy. Building a reliable and transparent platform is one of our main priorities, so your feedback truly means a lot.
We’ll be happy to share your kind words with Dana and the team.
Kind regards,
The OPENLANE Europe Team
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Good and valuable info provided by…
Good and valuable info provided by customer support. Thanks
February 18, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Razvan, for your 5-star review!
We’re pleased to hear that the information provided by our customer support team was valuable and helpful. Clear and relevant guidance is something we always strive to deliver.
We appreciate your feedback and look forward to assisting you again whenever needed.
Kind regards,
The OPENLANE Europe Team
Leo is the only openlane operator who…
Leo is the only openlane operator who cares and gives me adequate help and information! Good job!
February 18, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Ogi, for your 5-star review!
We’re glad to hear that Leo provided you with the care, support, and clear information you needed. Delivering attentive and helpful service is something we truly value.
At the same time, we continuously work with our entire team to ensure that every interaction meets the same high standard of professionalism and dedication. Your feedback helps us keep improving.
We appreciate your trust and will gladly share your kind words with Leo.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re delighted to hear that everything was perfect. Delivering a smooth and reliable experience is exactly what we strive for, and your feedback confirms we’re on the right track.
We look forward to assisting you again in the future.
Kind regards,
The OPENLANE Europe Team
Very helpful and friendly explaining…
Very helpful and friendly explaining everything with patience and detail.
February 16, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re delighted to hear that you found the support helpful, friendly, and thorough. Taking the time to explain everything clearly and with patience is exactly the standard we aim to maintain.
We truly appreciate your feedback and look forward to assisting you again.
Kind regards,
The OPENLANE Europe Team
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NEVER use openlane !
1. if you whant to order car and wait for it 3 months or more welcome to openlane .
2. If you recive car with engine problems or with no second wheel set that was inside car its not openlane problem .
3. support team working slow and not as need
February 13, 2026
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for sharing your feedback. We’re truly sorry to read that your experience with delivery time, vehicle condition, and support did not meet your expectations. We understand how frustrating it is to wait several months for a car and to feel unsupported when issues arise.
Delays can occur due to logistics or seller-side processes, but we fully acknowledge that clearer timelines and proactive communication are essential. Regarding vehicle condition and missing items, these situations are assessed under our Claim Policy, and we regret if the outcome left you feeling that your concerns were not properly addressed.
We also take your comments about the speed and quality of our support seriously. Improving response times and the clarity of our communication remains a priority for us.
Thank you for taking the time to share your experience.
Kind regards,
The OPENLANE Europe Team
It is a reliable company
It is a reliable company
A large number of verified cars and with a fairly detailed description
February 13, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re pleased to hear that you consider OPENLANE a reliable company and that you value the large selection of verified vehicles with detailed descriptions. Transparency and trust are essential in our business, so your feedback truly means a lot.
We look forward to continuing to support you.
Kind regards,
The OPENLANE Europe Team
Excellent customer service
Excellent customer service . Please contact me back at 359879566881
February 13, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Asparuh, for your 5-star review!
We’re glad to hear that you experienced excellent customer service — your feedback is highly appreciated.
For security and privacy reasons, we’re unable to contact you directly via phone based on a public review. Could you please reach out to our Customer Support team through your OPENLANE account or via the official contact channels on our website? Our team will be happy to assist you promptly.
Kind regards,
The OPENLANE Europe Team
I recently purchased my first vehicle…
I recently purchased my first vehicle through Openlane as a professional car dealer, and the experience was excellent from start to finish.
The platform is well organized, transparent, and easy to use.
Communication was efficient, and the support team responded promptly whenever clarification was needed. The invoicing process was clear, and the vehicle documentation was properly handled.
I highly recommend Openlane to dealers looking for a transparent and efficient way to source vehicles internationally.
January 22, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Levente, for your outstanding 5-star review!
We’re delighted to hear that your first vehicle purchase through OPENLANE was an excellent experience from start to finish. It’s especially rewarding to know that you found the platform organized, transparent, and easy to use — that’s exactly what we strive to deliver for professional dealers sourcing vehicles internationally.
We’re also pleased that our communication, invoicing process, and document handling met your expectations. Clear processes and prompt support are key priorities for us, and your feedback confirms we’re on the right path.
Thank you for your recommendation and for placing your trust in OPENLANE. We look forward to supporting many more successful purchases in the future.
Kind regards,
The OPENLANE Europe Team
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Great communication
February 10, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Kristiyan, for your 5-star review!
We’re pleased to hear that you appreciated the communication. Clear and effective interaction is essential to us, and it’s great to know this made a positive difference in your experience.
We look forward to continuing to support you.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your fantastic 5-star review!
We’re delighted to hear that everything was excellent and that Leo Costa provided you with great support. It’s always our goal to deliver clear, efficient, and professional assistance.
We’ll be happy to share your kind words with Leo. Thank you for your trust!
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much, Filip, for your 5-star review!
We’re pleased to hear that you found the response fast and clear. Providing timely and straightforward communication is very important to us.
We appreciate your feedback and look forward to supporting you again.
Kind regards,
The OPENLANE Europe Team
Very happy with the experience with Leo…
Very happy with the experience with Leo C..very helpful and kind.
February 9, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Ciprian, for your fantastic 5-star review!
We’re delighted to hear that you’re very happy with your experience and that Leo C. was helpful and kind throughout. Providing supportive and friendly assistance is something we truly value.
We’ll gladly share your kind words with Leo — they’ll certainly be appreciated.
Kind regards,
The OPENLANE Europe Team
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Very good costumer service!
February 9, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Katharina, for your wonderful 5-star review!
We’re delighted to hear that you experienced very good customer service. Providing attentive, reliable, and professional support is always our priority, so your feedback is truly appreciated.
We look forward to assisting you again in the future.
Kind regards,
The OPENLANE Europe Team
Agent Leo is a Pro
I’ve had a technical issue and lost my connection. Leo sent me an email reaching back to me so I could be responded in despite of losing my connection with him by the chat. He was such a pro, and the situation that made me reach out to your company in the first place got solved.
February 5, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your excellent 5-star review!
We’re really glad to hear that Leo handled the situation so professionally. Losing a connection during a technical issue can be frustrating, so it’s great to know he followed up by email and made sure you still received the support you needed.
Your feedback highlights exactly the level of commitment and care we aim to provide. We’ll be happy to pass your kind words on to Leo, and we’re pleased that your issue was fully resolved.
Kind regards,
The OPENLANE Europe Team
Great place for buying used cars.
February 5, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review! 🌟
We’re happy to hear that you see OPENLANE as a great place for buying used cars. Offering a reliable platform with clear information and smooth processes is exactly what we aim for.
Thank you for your trust, and we look forward to supporting you again soon.
Kind regards,
The OPENLANE Europe Team
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