Openlane is trying to get more involved in the relationship with its customers and offer them support. Although we are loyal customers, until now we have not felt support-advice from them.The prices a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Support Center - Fast response was a plus. I wasnt able to get a definitive answer to my request but the contact person was kind enough to pursue the matter on my behalf.
Company replied
Great variety of cars with OK prices. I have even received a Voucher for my first purchase through the site. One downside I found is that not all the time you win an auction the seller will actua... See more
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I would like to especially thank Kata for her outstanding support. After speaking with several people during this process, I can honestly say that Kata was the only one who truly kept her promises... See more
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3.9
Great
498 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Reply from OPENLANE Europe
Thank you very much for your 5-star feedback!
We’re glad to hear that you experienced our service as very professional. Maintaining high standards in every interaction is important to us, and your comment confirms we’re on the right track.
We appreciate your trust and look forward to supporting you again.
Kind regards,
The OPENLANE Europe Team
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had a very positive exGreat support during a very stressful extra-time auctionperience with…
had a very positive experience with Openlane, especially thanks to Leo C, who supported me live in the chat during the extra time phase of an auction.
Leo was extremely competent, calm, and clear in his explanations at a moment where timing and decisions really matter. He was also very friendly, approachable, and always available to clarify doubts quickly, which made a huge difference.
His support gave me confidence to manage the extra-time phase properly and ultimately close the deal successfully. This kind of professional and human support is exactly what you want when buying vehicles through online auctions.
Thank you, Leo C., and well done to the Openlane team.
February 5, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for sharing such a thoughtful 5-star review!
We’re truly pleased to hear that you had a very positive experience with OPENLANE, especially during such a critical and time-sensitive moment as the extra-time phase of an auction. Situations like these can indeed be stressful, so it’s great to know that Leo C.’s calm, clear, and competent support helped you make confident decisions and successfully close the deal.
Your appreciation for both the professional and human side of our service means a lot to us. We’ll be sure to pass your kind words on to Leo and the team — feedback like this is a real motivation to keep improving and delivering the level of support our customers expect.
Thank you for your trust, and we look forward to supporting you again in future auctions.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your 5-star feedback!
We’re glad to hear that the answer you received was quick, clear, and exactly what you needed. Providing precise and efficient support is always our goal.
We appreciate your trust and are happy to assist you again anytime.
Kind regards,
The OPENLANE Europe Team
Perfect support and fast response from…
Perfect support and fast response from this company
Support name : Leo C
February 4, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your excellent 5-star review!
We’re delighted to hear that you received perfect support and a fast response from our team. Special thanks for mentioning Leo C. — his dedication and responsiveness are qualities we truly value.
We appreciate your trust and look forward to assisting you again whenever needed.
Kind regards,
The OPENLANE Europe Team
Agent Leo C very helpful
Agent Leo C was very fast and helpful! made my day better!
February 4, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you so much for your great 5-star review!
We’re really happy to hear that Leo C. was able to help you quickly and effectively — and even brighten your day! That kind of positive impact is exactly what we aim for in our customer support.
We’ll gladly pass your kind words on to Leo. Thank you for sharing your experience with us.
Kind regards,
The OPENLANE Europe Team
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Reply from OPENLANE Europe
Thank you very much for your 5-star feedback!
We’re happy to hear that everything went smoothly and that you’re satisfied with the experience. Your appreciation encourages us to keep delivering clear and reliable service.
Thank you for choosing OPENLANE.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your excellent 5-star review!
We’re delighted to hear that you appreciated the expertise and fast delivery. Providing professional guidance and efficient processes is exactly what we strive for.
We truly value your trust and look forward to supporting you again.
Kind regards,
The OPENLANE Europe Team
I purchased a Ford Trafic (2006)…
I purchased a Ford Trafic (2006) through Openlane. After delivery, it became clear that the vehicle was in a catastrophic technical condition – a non-functional engine, injectors, turbocharger, timing system, gearbox, and clutch. The vehicle was practically undriveable.
I attempted to file a claim, which was rejected based on their terms and conditions (time limit and minimum vehicle price). Formally, this is in line with their rules, but in reality, buyers of lower-priced vehicles carry not just the risk, but the entire burden.
In my experience, the technical condition of vehicles under €3,000 can be extremely poor and not clearly reflected in the listing description. Subsequent repair costs can easily exceed the purchase price several times over.
I consider Openlane to be a platform suitable only for professionals who fully expect to buy a technical wreck for parts or a complete rebuild. For ordinary buyers expecting a drivable vehicle, I do not recommend this service.
We have now found during the technical inspection, which was unsuccessful, that the car has total corrosion of the undercarriage. The car is suitable for scrapping.
!!!! I definitely do not recommend Openlane !!!!
November 18, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
We are sorry to read about your disappointment and understand how frustrating this situation must have been.
However, we would like to clarify several important points to ensure a complete and factual understanding of this case.
The vehicle in question was auctioned and sold for €2,300, which places it below the €3,000 threshold clearly stated in our Claim Policy. As communicated transparently on our platform and in our Terms & Conditions, technical and bodywork claims are not eligible for vehicles below this value, regardless of the nature of the defect.
In addition, our records show that:
The vehicle was delivered on 14/11/2025
The claim was submitted on 13/01/2026, well outside the claim window defined in Article 10.2.2 of our Terms & Conditions
These rules apply equally to all buyers and are designed to ensure fair and consistent handling of claims.
While we regret that the vehicle did not meet your expectations and that repair costs turned out to be high, we must also note that repairs were undertaken despite our explicit instruction to wait for the claim investigation to be completed.
We remain committed to transparency and fairness and encourage all buyers to familiarize themselves with our Claim Policy and Terms & Conditions prior to purchase to avoid misunderstandings.
Thank you for sharing your experience.
First and last experience with OPENLANE – rigid handling and lack of accountability
This was our first experience with the OPENLANE platform and, unfortunately, the way it was handled has determined us not to continue any future collaboration.
We purchased a Mercedes-Benz GLC Coupé that was listed with certain driver assistance features, which represented an important factor in our purchasing decision. Upon delivery and following subsequent checks, we discovered that some of these features were not actually present on the vehicle, despite being mentioned in the listing. Furthermore, during use, we identified additional discrepancies, indicating that this was not an isolated issue.
We formally notified OPENLANE in a correct and well-documented manner, expecting a proportional and situation-specific solution. Unfortunately, the entire approach was strictly procedural, with no real willingness to assess the concrete circumstances of the case.
We were informed that:
a return of the vehicle would not be considered,
the discrepancies were deemed “minor” regardless of their number,
the only possible solution was a standard voucher, applicable exclusively to future purchases.
Although we requested an escalation and a review at a higher decision-making level, we were advised that no such level exists and that the company’s position is “final”.
We fully understand the B2B framework in which OPENLANE operates. Precisely for this reason, we expected greater flexibility, accountability, and commercial balance, rather than a rigid application of internal policies, irrespective of context or client impact.
This experience has led us to evaluate and choose other similar platforms available on the market, which we consider viable alternatives and, in our view, more oriented toward long-term partnership.
In conclusion, this was a disappointing experience, handled in a manner that does not inspire confidence. We believe it is important for other professionals to be aware of how such situations are managed, in order to make an informed decision before engaging with OPENLANE.
December 19, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for taking the time to share such a detailed and considered review. We genuinely regret that your first experience with OPENLANE did not meet your expectations and that it has led you to decide against any future collaboration. We fully understand how disappointing this must be, especially when specific vehicle features played a key role in your purchasing decision.
We acknowledge your frustration regarding the driver assistance features mentioned in the listing and later found to be missing, as well as your feeling that the handling of your case was overly rigid and insufficiently tailored to the concrete circumstances. While our teams assess claims according to defined policies to ensure consistency and equal treatment, we recognise that, in your case, this approach did not provide the level of flexibility or commercial balance you expected.
It is also clear from your feedback that the communication around escalation and decision-making left you feeling unheard and without meaningful options. That is not the experience we aim to deliver, and we regret that the solution proposed — limited to a standard voucher for future purchases — did not feel proportionate or satisfactory to you.
Your comments are particularly valuable because they highlight an important point: beyond procedures and policies, professional partnerships are built on trust, accountability, and the feeling that specific situations are genuinely understood. We take this feedback seriously and will use it to reflect internally on how we can improve our approach in complex or borderline cases.
We are sorry that this experience did not inspire confidence and thank you for expressing your concerns in such a constructive manner. We wish you every success with your future purchases and partnerships.
Kind regards,
The OPENLANE Europe Team
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Everything is great!
January 16, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you so much for your 5-star feedback!
We’re happy to hear that everything met your expectations. Your satisfaction is a great motivation for our team to keep delivering a smooth and reliable experience.
We look forward to working with you again.
Kind regards,
The OPENLANE Europe Team
Recommend
I work with Openlane for several years and everything is always perfect. I never received car that is not as described anf i bought more then 50 cars. Good prices and good quality control. I definitly recommend!
December 30, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your excellent 5-star review!
We’re truly proud to hear that after several years of cooperation and more than 50 vehicles purchased, your experience with OPENLANE has consistently met your expectations. Transparency in vehicle descriptions, fair pricing, and solid quality control are core priorities for us, so your feedback means a great deal.
Your recommendation is highly appreciated, and we look forward to continuing this successful partnership for many more transactions to come.
Kind regards,
The OPENLANE Europe Team
Absurdities of open lane
Good morning,
Once again, OL demonstrates how flawed its processes are. I bought a vehicle under the "buy now" condition on December 22, 2023, paid for the vehicle on December 23, 2025, and I will have to wait for the auction to end, scheduled for January 2, 2026. What is the logic in this? The vehicle is already paid for, the auction is over, and why wait another 10 days? Pure stupidity. This morning I spoke with a customer service representative via chat, and they seemed like a robot, repeating the same thing about the auction's duration. It seems this company makes a point of mistreating its customers and training its employees to do the same.
Let's be practical: process completed, vehicle paid for, release the PA (presumably a vehicle registration document) and let's be happy, because time is money, and money doesn't tolerate disrespect!
Vehicle Reference 10305873
December 26, 2025
Unprompted review
Reply from OPENLANE Europe
Good morning,
Thank you for taking the time to share your feedback. We apologize for the frustration this situation has caused and for the experience you had.
To clarify the Buy Now process: once a Buy Now vehicle is confirmed, no additional bids can be placed on the auction. You are absolutely correct that you can already confirm and pay for the vehicle.
However, while the transaction is completed on your end, the system status does not update until the auction officially closes. This is a system-based process, and although it may seem unnecessary, it does not affect your ownership of the vehicle or your successful purchase. No further action is required from you at this time.
Thank you for your understanding, and please don’t hesitate to reach out if you need any further assistance.
Kind regards,
OPENLANE Europe
The fast help us
The fast help us, in solve a problem that we have now.
Get a solution for the problem
December 12, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re glad to hear our team was able to react quickly and help you find a solution to the issue you were facing. Supporting our customers efficiently and keeping things moving is exactly what we aim for.
If anything else comes up, don’t hesitate to reach out — we’re here to help.
Kind regards,
The OPENLANE Europe Team
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Amazing experience with support agent Leo
Support agent Leo is always in a good mood to help his customers. Congratulations to Openlane for having employees like him.
December 11, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your wonderful 5-star review! 🌟
We’re truly happy to hear that you had such an amazing experience with Leo. His positive attitude, willingness to help, and customer-focused approach are exactly the qualities we value in our support team.
Your kind words are a great motivation for us, and we’ll gladly pass your feedback on to Leo — it will mean a lot to him. We’ll continue striving to offer the same level of service and support every day.
Kind regards,
The OPENLANE Europe Team
Attention to OpenLane Terms and Conditions
Unfortunately, the platform OpenLane does not protect the buyer at all. It´s more interested in selling the cars and earning the commission, but when a car arrives with damages that are not on the report, they don´t protect the buyer, but protect the seller based on the Terms and Conditions. Be aware that they will not honour what is fair, but will follow every little trick to protect the seller and themselves.
December 2, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for taking the time to share your concerns. We are sorry to read that you feel unprotected as a buyer and that your experience with our Terms & Conditions and claim handling was disappointing. We fully understand how frustrating it is when a vehicle arrives with damages that you believe were not reflected in the report.
At OPENLANE Europe, all claims are assessed strictly according to our Claim Policy and Terms & Conditions, which are designed to ensure the same rules are applied consistently to all parties. When damages are reported within the defined timeframes and supported by the required evidence, they are reviewed carefully by our Claims team. However, when a case falls outside those conditions, we are unfortunately unable to intervene further, even if the situation feels unfair from the buyer’s perspective.
That said, your feedback is important. It highlights how critical transparency, clarity, and communication are throughout the process, and we continue to work on improving both our vehicle information and the way decisions are explained to our customers.
We regret that your experience did not meet your expectations and appreciate you sharing your point of view, as it helps us identify where we must do better.
Kind regards,
The OPENLANE Europe Team
Openlane's Customer Service Specialist
Openlane's Customer Service Specialist, Kata Costa-Kiss, is always available and provides very effective help if there are any questions during the administration process. Thanks for the help, everyone feel free to search!
December 10, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your fantastic 5-star review! 🌟
We’re delighted to hear such positive feedback about Kata Costa-Kiss and the support you received during the administration process. Being available, clear, and effective is exactly what we strive for, so it’s great to know this made a real difference for you.
We’ll be sure to pass on your kind words to Kata and the team — they’ll truly appreciate it. Thank you as well for the recommendation!
Kind regards,
The OPENLANE Europe Team
PLEASE READ.
PLEASE READ.
I made a big mistake dealing with these people, I bought a car that had a big problem in the electric system and they never mentioned that. I picked up the car and while driving it for the first time it broke down after 200km and I called them the same day and they said they can't help me because the guarantee doesn't apply after 100km. it was a nightmare, I tried sending emails and calling to find a solution but they didn't care about my loss, I took the car to the dealership and it stayed there for two months and costed me a lot of money and time. Please be careful with these people.
July 17, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for taking the time to share your experience. We are truly sorry to read about the difficulties you faced with your vehicle and understand how stressful and costly it must have been for the car to break down shortly after collection. We fully acknowledge the frustration this situation has caused you.
As outlined in our Claim Policy, technical defects that are not mentioned in the vehicle description must be reported within 3 working days after delivery and before driving more than 100 km. This condition is in place to ensure that any issue can be clearly linked to the vehicle’s condition at the time of sale and not to usage afterwards. Unfortunately, once this mileage threshold is exceeded, we are no longer able to intervene or approve compensation, even when the problem appears shortly afterwards.
That said, we regret that our communication during this process left you feeling unsupported. Even when policy limits apply, we strive to explain decisions clearly and to handle every case with care and respect. Your feedback highlights that we still have room to improve how we guide and support our customers in difficult situations like this.
We are sorry that this experience resulted in such a negative outcome for you and appreciate you bringing it to our attention.
Kind regards,
The OPENLANE Europe Team
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Reply from OPENLANE Europe
Thank you so much for your 5-star review!
We’re really glad to hear that you had such a positive experience — it’s wonderful to know our colleague made a great impression both personally and professionally.
Your kind words mean a lot and motivate us to keep providing supportive and friendly service.
Kind regards,
The OPENLANE Europe Team
I still haven't received a suitable…
I still haven't received a suitable offer for the repair of the vehicle, and you said I should do a damage assessment myself, which I did from an authorized repairer with a receipt and attached to it, but you refused and didn't pay the offer for the damage you caused during transport. The vehicle has been undriveable for two weeks and is awaiting repair until you pay for the damage.
November 24, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for your message — we truly understand how frustrating it is to have a vehicle undriveable for two weeks while waiting for a resolution. This is not the experience we want you to have, and we are sorry for the inconvenience caused.
However, for transport-related damages, our Claims Department must follow the strict conditions outlined in our Claim Policy. For a damage during transport to be compensated, the following must be clearly documented:
The damage must be written on the CMR at pickup or delivery,
Supporting photos must be provided,
No repairs may be done before the case is evaluated,
And the claim must be submitted within 3 working days of delivery.
Although you provided a repair estimate from an authorized workshop — which we appreciate — compensation can only be approved when all mandatory evidence is complete and when it is clear from the CMR that the damage occurred during transport. If any required element is missing or unclear, the claim cannot be validated under our policy.
We truly regret that the offer you received did not meet your expectations, and we understand the impact this has on your work. Your feedback has been passed to our team to ensure the outcome and the explanation provided to you were communicated clearly and respectfully.
If you believe that additional evidence is available or wasn’t reviewed, please reach out again through your OPENLANE account so the Claims team can re-evaluate the file.
Kind regards,
The OPENLANE Europe Team
To avoid being scammed
Cars come with additional damage, they do not approve claims or give bs claims like 300e "as their department searched for second hand parts". It did not happen once, so we stopped buying from them as they use a scamming scheme. Use alternatives, are much better...also delivery of the car takes ages. You are warned if you want to buy from them. I do not know what happen, 2-3 years ago they were good.
November 19, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for taking the time to share your experience. We are sorry to hear that the last transactions you had with us left you disappointed — especially regarding damage assessments, compensation amounts, and delivery times. We understand how frustrating it is when the process no longer meets the standard you were accustomed to in previous years.
Regarding claims and compensation, our team must follow the limits and conditions set out in our Claim Policy. Compensation is always calculated based on the average cost of second-hand or aftermarket parts, excluding labour and local VAT, which is why some proposals may seem lower than expected. This calculation method ensures consistency for all buyers. Still, we fully recognise that the amount offered may not always align with your repair estimates, and we regret that it left you feeling unsupported.
As for delivery delays, these can occur due to logistical factors outside our direct control. That said, you are absolutely right that communication and speed must be improved, and your feedback is valuable in helping us address these issues.
We are truly sorry that your recent experience did not reflect the level of service you had come to expect from us in the past. Your comments have been shared internally so we can continue strengthening our processes — from vehicle descriptions to claim handling and logistics follow-up.
Kind regards,
The OPENLANE Europe Team
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