Openlane is trying to get more involved in the relationship with its customers and offer them support. Although we are loyal customers, until now we have not felt support-advice from them.The prices a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Support Center - Fast response was a plus. I wasnt able to get a definitive answer to my request but the contact person was kind enough to pursue the matter on my behalf.
Company replied
Great variety of cars with OK prices. I have even received a Voucher for my first purchase through the site. One downside I found is that not all the time you win an auction the seller will actua... See more
Company replied
I would like to especially thank Kata for her outstanding support. After speaking with several people during this process, I can honestly say that Kata was the only one who truly kept her promises... See more
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3.9
Great
496 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Chat agent very helpful
Chat agent very helpful with informations as I just registered.
November 12, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you so much for your 5-star review! We’re very glad to hear that our chat agent was helpful and provided you with all the information you needed as a new registrant. We know the first steps on the platform can raise many questions, so it’s great to know you felt well guided from the start.
If you need any further assistance while getting familiar with the process, we’re always here to help.
Kind regards,
The OPENLANE Europe Team
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Very bad experience with Openlane – not recommended!
Our company has been registered in Germany for more than 10 years and has been using a Wise business account during this time. The Openlane staff found it almost impossible to believe that a legitimate company could have a Wise account for over a decade.
The vehicle was paid for from our company’s Wise account, yet they repeatedly requested additional documents to “verify” the payment, even after we had already provided all the necessary proof several times.
Then, unbelievably, they demanded that we also provide proof showing that our customer paid us into that account — something that is absolutely none of their business and cannot be shared due to data protection laws. It is outrageous that a company of this level has such little understanding of data privacy regulations.
We also fail to understand why a company engaged in car trading cannot purchase a vehicle for stock purposes, but instead must prove an immediate resale and provide documentation about it. This is completely illogical and unprofessional.
After all this, we were expected to be “grateful” that they finally accepted our payment.
Another serious issue is that Openlane does not send vehicle documents before collection — only after the vehicle has been picked up. This makes no sense whatsoever: once the car is paid for, it belongs to our company, and so should its documents. They also refuse to send documents to any other address than the company’s registered office, which again is completely unreasonable and inconvenient for international buyers.
And the problems didn’t stop there. Upon collection, the car had many more visible damages than indicated on the listing or vehicle report — clearly misleading the buyer. Of course, our complaint was rejected without any willingness to investigate.
In summary: if you value peace of mind and professional service, avoid buying from this company.
Excessive bureaucracy, zero flexibility, poor customer service.
November 10, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for taking the time to describe your experience in such detail. We are truly sorry that the process felt overly complicated and that several aspects of the transaction left you disappointed. We fully understand your frustration, and we regret that your interaction with us did not meet the level of professionalism you rightly expect.
We would like to address the main points you raised and bring some clarity:
1. Verification of payments and compliance requirements
OPENLANE Europe operates as a B2B Marketplace connecting professional sellers and buyers of used vehicles across Europe. Because of this, we must follow strict European compliance.
In certain cases — especially when the payment is made through financial institutions such as Wise — our system may require additional verification. This is not a judgment of a company’s legitimacy, but a legal obligation that applies to all partners equally.
We understand that the repeated requests were frustrating, and we regret that the explanations provided to you were not clearer. Despite the inconvenience, the goal is always to ensure compliance and protect both sides of the transaction.
2. Request for proof related to your own customer
We fully acknowledge your concern here. We do not ask for information about your customers’ identities or personal data. When such proof is requested, it refers only to validating the nature of the transaction, not private information. We regret if this was communicated in a way that caused confusion or felt inappropriate.
3. Documents sent only after vehicle collection
In our process, vehicle documents can be released only once the seller confirms hand-over and all administrative checks are completed. This ensures legal compliance and prevents any misuse or fraudulent resale before a vehicle is physically collected.
We understand that this may be inconvenient for international buyers, and we are continuously reviewing how to make this step smoother without compromising security.
4. Claim regarding additional damages
We are sorry that the condition of the vehicle upon collection did not match what you expected. According to our Claim Policy, any damage not listed in the description must be reported within 3 working days of delivery and supported by CMR photos and the required evidence. If a claim cannot be approved, it is always based on these defined criteria — not on unwillingness to investigate. Even so, we regret that you felt unsupported during the process.
5. General feedback about bureaucracy and communication
Your comments are taken very seriously. We agree that communication should be clearer, faster and more helpful, especially when it comes to compliance checks and post-sale support. Feedback like yours helps us identify where we must do better and continue improving our processes for professional buyers across Europe.
We genuinely regret that this experience has caused you so much frustration. Thank you again for bringing these points to our attention — your feedback helps us improve the service we provide to all our partners.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your 5-star review! We’re really pleased to hear that you found our customer service very good. Providing clear, attentive, and reliable support is something we care deeply about, so your feedback means a lot to us.
We’re always here if you need anything else.
Kind regards,
The OPENLANE Europe Team
The worst company to work with they…
The worst company to work with they never answer back on your emails and it takes like years to get your car from them after purchasing. You don’t receive the documents all in all a very very bad experience working together with them.
November 6, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the frustration you’ve experienced with communication, delivery delays, and the receipt of documents. This is not the experience we want our partners to have, and we understand how disappointing it must be.
To clarify, OPENLANE Europe is a B2B Marketplace, connecting professional buyers and sellers of used vehicles across Europe. While we coordinate the process, some steps — such as vehicle release, transport scheduling, and document handling — depend on third parties. Unfortunately, these external dependencies can occasionally cause delays beyond our direct control. That said, we take full responsibility for ensuring better follow-up and transparency during every stage of the transaction.
We sincerely regret that our communication did not meet your expectations and appreciate you highlighting this issue. Feedback like yours helps us continue improving the speed and clarity of our processes.
Kind regards,
The OPENLANE Europe Team
Fast response about everything
Fast response about everything. Solved every situation even if I was a new client. Thanks!
October 5, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you so much for your great 5-star review! We’re very happy to hear that you felt well supported, especially as a new client. Offering fast responses and clear solutions is something we take seriously, so it’s great to know we were able to help you through every situation.
Your trust means a lot to us, and we look forward to assisting you again whenever needed.
Kind regards,
The OPENLANE Europe Team
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Disappointing experience despite Stellantis partnership
I won a car in an auction and transferred approximately €20,000.
After the payment was sent, the seller stopped communicating.
Case numbers: 02432100, 02433324, 02435587.
I believed that cooperation with Stellantis would guarantee a professional and transparent process, but unfortunately, I was wrong.
Although my bank (Revolut) confirmed the transfer on Monday, the company has not confirmed receiving the funds even after several days.
Additionally, the vehicle was advertised with a Head-Up Display, but according to the official dealer (verified by VIN), it does not include this feature.
I’m requesting a full refund and urging the company to reconsider its business practices.
I will also be informing Stellantis about the situation and will consider further steps.
— Petr Gebauer
October 30, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Mr Petr,
Thank you for taking the time to share your experience. We are sorry to hear about the inconvenience you have encountered.
Regarding the payment, please note that the transfer was made from a personal account located in a different country. Unfortunately, for compliance and security reasons, we can only accept payments from a company account registered in the same country as the buyer’s company. As soon as this issue was identified, the amount was refunded in full to the originating account.
Concerning the second point you mentioned our team is already reviewing this with the seller to clarify the discrepancy between the auction listing and the vehicle’s actual configuration.
We regret the inconvenience caused and appreciate your patience and understanding.
If you want to discuss further, please don't hesitate to contact us.
Kind regards,
OPENLANE Europe
Reply from OPENLANE Europe
Thank you very much for your 5-star review! We’re glad to hear that our team members took the time to explain everything in detail and was helpful throughout your interaction. Clear and supportive communication is something we always strive for.
Your feedback means a lot to us — thank you for sharing it!
Kind regards,
The OPENLANE Europe Team
Great service, excellent website
The service response was immediate, competant and very helpful. The agent was able to resolve my questions in a matter of minutes, without waiting times or confusion.
The Agent Leo C. was really professional, helpful and knowledgable.
In general, the website is very user friendly and skillfully excecuted.
October 28, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your outstanding 5-star review! We’re delighted to hear that you had such a positive experience with both our service and our platform. It’s wonderful to know that Leo C. provided you with quick, professional, and knowledgeable support — we’ll be sure to share your kind words with him.
We’re also pleased that you find our website user-friendly and efficient; continuous improvement of the customer experience is always our top priority.
Kind regards,
The OPENLANE Europe Team
I got exactly what I was looking for
I got exactly what I was looking for, thank you Leo
October 24, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review! We’re happy to hear that Leo was able to help you find exactly what you were looking for. It’s always our goal to provide clear guidance and efficient support so every experience feels smooth and straightforward.
We’ll be sure to share your kind words with Leo — he’ll be delighted to know his help made a difference.
Kind regards,
The OPENLANE Europe Team
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Lousy company
Who is this Leo C guy that is paying for positive comments? These guys are hilarious. Let them shut down, don't buy from these scammers, they take no responsibility from their ads. They pay no compensation after bringing up their illegal policies
Edit: despite several follow ups you still do not care about providing false statements about the descriptions that the company provide. If you also think that it is normal to sell vehicles with mechanical issues and disregarding issues, you have to assume that you are scamming. So no, you are not transparent, run away people.
October 24, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for sharing your opinion. We are sorry to hear about your frustration and the negative perception you have of our company. We would like to clarify the situation regarding your case to ensure full transparency.
Your initial claim was unfortunately received 15 days after delivery, which falls outside the time limits stated in our Terms and Conditions — claims must be submitted within three working days after delivery and before driving more than 100 km. For that reason, the request could not be accepted in accordance with our procedures.
Regarding your second request for the service documents, our team did investigate and reached out multiple times to the seller. Unfortunately, despite several follow-ups by our colleague, the seller has not provided the missing documentation so far. As OPENLANE Europe operates as a B2B Marketplace, we act as an intermediary between professional sellers and buyers — we do not own the vehicles ourselves, and therefore depend on the seller’s cooperation to obtain such information.
We sincerely regret that these circumstances have left you dissatisfied. We assure you that your feedback has been shared internally, as improving seller responsiveness and communication remains one of our ongoing priorities.
Kind regards,
The OPENLANE Europe Team
Perfect customer support
Perfect customer support! Right after registrating, I have got a call from a very kind lady who introduced herself and the processes from the company. After I had a question and chatted with Leo, who eas extremly polite and helpful - and very very quick. 5 stars!
October 23, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had such a positive start with us — from the warm welcome call to the quick and helpful support from Leo. It’s wonderful to know that our team made your first experience clear, friendly, and efficient.
We’ll gladly share your kind words with Leo and the rest of the team — they’ll be very happy to know their efforts made such a great impression.
Kind regards,
The OPENLANE Europe Team
I contacted the chat to cancel my bet…
I contacted the chat to cancel my bet because I accidentally pressed it when my phone fell out of my hand and Leo wrote me a full answer
October 22, 2025
Unprompted review
Reply from OPENLANE Europe
We’re glad to hear that Leo was able to respond quickly and clearly to your situation. Accidents can happen, and our team is always here to assist with understanding and professionalism.
Your positive feedback means a lot to us and motivates our team to keep providing attentive and reliable support.
Kind regards,
The OPENLANE Europe Team
Not enough bad reviews
Not enough bad reviews
They are a terrible company that somehow are not penalized and closed at once. Europe deliberately do not care about their citizens allowing this kind of scvmmers to operate
October 21, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for sharing your opinion. We are truly sorry to read that you feel this way about our company. While we understand that online experiences can sometimes lead to frustration, we would like to clarify that OPENLANE Europe operates as a B2B Marketplace, serving professional vehicle traders in buying and selling used vehicles.
We operate transparently under clearly defined Terms & Conditions and a detailed Claim Policy, both publicly available on our website. These policies outline the procedures and rights of our professional partners, ensuring that all claims are handled fairly and consistently within the agreed contractual framework.
We regret that your perception of our company is so negative and assure you that we are continuously working to improve our services, transparency, and communication with our trading partners.
Kind regards,
The OPENLANE Europe Team
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…Leo C the best
I am very pleased with our conversation. You are very informative.
October 20, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your wonderful 5-star review!
We’re delighted to hear that you had such a positive experience with Leo C. and found the conversation informative. Providing clear, professional, and helpful support is something we truly value.
We’ll make sure to share your kind words with Leo — he’ll be very happy to know his assistance made a great impression.
Kind regards,
The OPENLANE Europe Team
leo is the best i have more than 1000…
leo is the best i have more than 1000 experiences but leo c is the best one
October 20, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you so much for your amazing 5-star review! We’re truly happy to hear such wonderful words about Leo C. — it means a lot to our team. Knowing that, out of so many experiences, Leo stood out as the best makes us incredibly proud.
We’ll be sure to share your feedback with him — it will definitely make his day!
Kind regards,
The OPENLANE Europe Team
quick and detailed answer
October 16, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Tomas, for your 5-star review! We’re glad to hear that you appreciated the quick and detailed response from our team. Providing clear, efficient, and precise information is something we take pride in.
Your feedback encourages us to keep offering the same level of professionalism and reliability in every interaction.
Kind regards,
The OPENLANE Europe Team
excellent cooperation
The people working at Openlane are always ready to help, doing everything to make your work successful and easy. I'm very pleased and grateful to them.
October 15, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you so much for your wonderful 5-star review, Μανώλης! 🌟 We’re truly happy to hear that you value our cooperation and the support provided by our team. It means a lot to know that our efforts to make your work smoother and more successful are appreciated.
Your kind words motivate us to keep improving and continue being a reliable partner for your business.
Kind regards,
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A big scam!
A big scam! I bought a car from them and although they presented it as being ok, without any problems in addition to what was presented on the website, when the car arrived it had warning lights on the dashboard that we were not informed about and hidden defects worth approximately 4500 Euros. Although I purchased the Optimo package, and according to their inspection the car was declared to be without technical problems, and I brought them findings from the authorized service and agreed by them according to which it is clear that the car had hidden defects, they do not want to compensate anything. It is a clear deception and a scam! Be careful what you buy and where!
And openlane reply is fake, the claim id is different. Total lie
October 13, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Mr. Tudor,
Thank you for sharing your opinion across several channels. We are sincerely sorry that your experience with us has left you disappointed and that you are not satisfied with the outcome of your claim.
After reviewing your case linked to auction reference 9843751, we can confirm that our Claims Department thoroughly investigated your complaint regarding the additional damages found at delivery. In line with our Claim Policy, which defines compensation based on second-hand part values and verified repair costs in the buyer’s country, a goodwill compensation of €150 was offered to support you with the necessary repairs.
In case you have additional information you want to share with us, or you think your claim was not handled correctly, please contact us directly via our dedicated channels.
Kind regards,
The OPENLANE Europe Team
Very good client support
October 10, 2025
Unprompted review
Reply from OPENLANE Europe
Thank you so much, Peter, for your 5-star review! 🌟 We're delighted to hear you had a good experience with our customer support. Our goal is always to provide fast, professional, and reliable service.
We appreciate your continued support and hope to continue meeting your expectations.
Best regards,
The OPENLANE Europe team
be very careful
be very careful, it does not indicate enough information to know the condition of the car, nor the mechanical condition, you have been working with auction for almost 7 years I was thinking of switching to a better one, but OPENLANE I think is the worst. I bought 2 cars from them, one came hit by hail and another with engine noise. I do not recommend buying from here.
October 6, 2025
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for sharing your feedback with us. We are sorry to hear about your disappointment and the difficulties you’ve experienced with the vehicles purchased through our platform. We fully understand how frustrating it can be to receive cars with damages or technical concerns.
We can confirm that our Claims Department has already reviewed your case regarding the additional damages and offered compensation of €625 to support the necessary repairs. This amount was calculated based on the average repair costs in your country and in line with our Claim Policy. We sincerely hope this gesture helps to restore some confidence in our collaboration.
Regarding the second vehicle you mentioned, we have not received a claim related to engine noise. If this issue persists, please ensure that the defect is properly documented through a diagnostic report and submitted within the timeframe defined in our Claim Policy, so our team can assess it accordingly.
Kind regards,
The OPENLANE Europe Team
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