Optegra Eye Health Care Reviews 8,240

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, making them feel comfortable and at ease throughout their visits. Many people highlighted the excellent service and quality of care received, often noting the efficiency of procedures and the positive outcomes for their eyesight. The overall user experience is frequently described as smooth, pain-free, and well-organized. However, some customers also noted issues with customer service, particularly regarding communication and aftercare. A few individuals mentioned feeling rushed or like they were on a "conveyor belt," especially concerning post-operative support and information. There were also occasional reports of delays or a lack of clear communication about procedures and follow-up appointments.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the staff for being... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick, pain-free operations and... See more

User experience

Users describe positive interactions with user experience. Many customers report excellent treatment, with... See more

Quality

Clients share positive opinions on quality. Many reviewers found the surgery excellent, with some reporting... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the caring, attentive, and... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent experience here at Optegra. All staff are very friendly, knowledgeable and professional. Surgeon is excellent. If you need cataract surgery, go for it, don’t be afraid. The operation is... See more

Company replied

Rated 5 out of 5 stars

Very prompt contact after referral from optician. An extremely clean and friendly environment. The staff were all very professional and answered all questions clearly and with reassurance. They m... See more

Company replied

Rated 5 out of 5 stars

Being able to speak on the phone to book or ask questions. Having an appointment time and not everyone arriving all at the same time. Even taken up early on both occasions. Reception very friendly and... See more

Company replied


Company details

  1. Ophthalmology Clinic
  2. Eye Care Center
  3. LASIK Surgeon
  4. Ophthalmologist
  5. Private Hospital

Written by the company

Optegra Eye Hospital was born in 2007, with the vision of providing truly outstanding eye health care for every patient. Since then, we have grown nationwide with over 18 dedicated eye hospitals and clinics in the UK, treating over 1.3 million eyes to date. Our singular focus on eye health care and consultant-led approach means we deliver the right treatment for every patient. You’re assured the best calibre of laser eye surgery, cataract removal, lens replacement surgery and medical eye treatments – all performed to the highest clinical standards. We have over 6,300 5 star reviews and we are committed to ensuring this is maintained by putting our patients at the heart of everything we do. We understand that every patient is different and our top NHS trained consultant ophthalmic surgeons and their specialised clinical teams will work with each and every patient to find the correct solution for them. With access to over 100 consultants within our nationwide network of dedicated, purpose built eye hospitals we are able to offer our patients the full spectrum of eye health care using the latest techniques and technologies.

Laser eye surgery, cataract surgery, lens replacement & vision correction specialists

Written by the company

We are committed to helping our patients live a fuller life
We have treated over 1 million eyes. Eyesight is precious. Trust our experts to look after yours.
Dedicated eye hospitals
Optegra is a true pioneer in eye health care. Inside our dedicated eye hospitals, our recognised experts perform specialist ophthalmic procedures, laser eye surgery, cataracts removal and lens replacement surgery, all under one roof. Each one a profound experience for patients. A chance to live a fuller life; to see every day in glorious high definition.
Consultant-led approach
Our consultant-led approach means we deliver the right treatment for every patient. Cataract removal, laser eye surgery, lens replacement medical eye treatments and innovations – all performed to the highest clinical standards.
Innovative and pioneering
Looking to the future, we are the leader in eye science research, pioneering new innovations such as the first telescopic lens implanted in the UK. We continue to research the latest technologies to ensure we are offering our patients the most up to date care available.

Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Excellent service

Excellent service , staff friendly & helpful. Procedure was painless,
Mr Mahmood (Consultant) was patient & explained at ever stage of the procedure

February 23, 2026
Unprompted review
Optegra Eye Health Care logo

Reply from Optegra Eye Health Care

Thank you for your review Gerald! It's wonderful to hear that you found our staff friendly and helpful, and that the procedure was painless and well-explained.

Rated 5 out of 5 stars

Superbe care

Staff kind, efficient, helpful. I felt a warm welcome from moment one. Building, bright an clean. Made a scary procedure easy.

March 10, 2026
Unprompted review
Optegra Eye Health Care logo

Reply from Optegra Eye Health Care

We appreciate your kind words! It's wonderful to hear that our team's kindness and efficiency made your procedure easier and that you felt welcome.

Rated 5 out of 5 stars

Simply excellent

Appointment available quickly, seen after short wait. Clinic beautifully clean and staff courteous and pleasant. Procedure done swiftly with explanations throughout. Advice and aftercare good and operation a great success.

February 24, 2026
Unprompted review
Optegra Eye Health Care logo

Reply from Optegra Eye Health Care

We appreciate your feedback Janet! It's wonderful to hear that you were seen quickly, found our clinic clean, and the team courteous. We're glad the procedure was a success!

Rated 4 out of 5 stars

Optegra hollingbury Brighton

Clean premises at Hollingbury
Very friendly staff.
Caring

February 23, 2026
Unprompted review
Optegra Eye Health Care logo

Reply from Optegra Eye Health Care

We appreciate your comments regarding our caring staff and the cleanliness of our premises Marjorie - we are happy you felt welcomed!

Rated 5 out of 5 stars

Very nice place very polite people

Very nice place very polite people, and a nice touch with coffee and biscuits, very professional,

February 23, 2026
Unprompted review
Optegra Eye Health Care logo

Reply from Optegra Eye Health Care

We appreciate you sharing your kind comments Peter! We're so glad you enjoyed our professional service and the coffee and biscuits.

Rated 5 out of 5 stars

Everything went ahead for my second…

Everything went ahead for my second cataract.
All went very smoothly and I was looked after so well.
The follow up with the Asda spectacles has already been put into place.
Both my eyes feel very good and I can see so well.

March 20, 2026
Unprompted review
Optegra Eye Health Care logo

Reply from Optegra Eye Health Care

We're happy to hear that your second cataract procedure went smoothly and that you were well looked after. It's great to know your vision is improved and follow-up is arranged. Thank you for choosing Optegra!

Rated 5 out of 5 stars

Lovely friendly staff put you at ease.

Lovely friendly staff put you at ease.
Fantastic results

March 23, 2026
Unprompted review
Optegra Eye Health Care logo

Reply from Optegra Eye Health Care

We appreciate your feedback and are so glad our staff made you comfortable and that you are pleased with your results Roger.

Rated 2 out of 5 stars

Let down by lack of proper consultation.

The process works well for most people but completely failed for someone with learning difficulties.
I took my brother for cataract surgery.
We wasted several hours going through the initial consultation and then the pre op preparation only to be told the procedure could not be done.
This could and should have been established from the start. It is very much a conveyor belt of patients which only works if everything is straightforward.

February 23, 2026
Unprompted review
Optegra Eye Health Care logo

Reply from Optegra Eye Health Care

We appreciate your feedback and are sorry to hear about the difficulties your brother experienced Louisa. If new information comes to light after the initial consultation, sometimes we cannot proceed due to safety reasons. We take the safety of our patients seriously and we would like to learn more about you experience. Please provide your brothers patient ID and we will ensure that a member of our team reaches out to support you.

Rated 5 out of 5 stars

Excellent service

Excellent service. Kind and considerate. Smiles on peoples faces. The operations were quick and professional. No problems with recommending them. They are good.

February 20, 2026
Unprompted review
Optegra Eye Health Care logo

Reply from Optegra Eye Health Care

We're happy to hear you received excellent, kind service and that our operations were quick and professional. Thank you for recommending us!

Rated 5 out of 5 stars

From the first contact the service…

From the first contact the service provided was in my opinion second to none. Fast response, dedicated staff. Useful pamphlets for what to expect and advice following surgery. Thank you to all staff I met

March 20, 2026
Unprompted review
Optegra Eye Health Care logo

Reply from Optegra Eye Health Care

Thank you for your review, David. We’re delighted to hear you found the service efficient and supportive, and that the team and resources helped you feel well prepared.

Rated 5 out of 5 stars

Well organised

Well organised, professional and caring

February 19, 2026
Unprompted review
Optegra Eye Health Care logo

Reply from Optegra Eye Health Care

Thank you for sharing, Penny!

Rated 5 out of 5 stars

I was listened to by good staff and…

I was listened to by good staff and opthalmists and Mr Gormley was excellent, Calm and reassuring. I recommend him very much. The treatment t has improved my life greatly.

February 12, 2026
Unprompted review
Optegra Eye Health Care logo

Reply from Optegra Eye Health Care

Thank you for your review, Jan. We’re so pleased to hear Mr Gormley and the team made you feel calm and supported, and that your treatment has made such a positive difference.

Rated 5 out of 5 stars

Very efficient

Very efficient, no waiting, friendly and knowledgeable staff.

February 17, 2026
Unprompted review
Optegra Eye Health Care logo

Reply from Optegra Eye Health Care

Thank you for your review Sarah!

Rated 5 out of 5 stars

A welcoming and professional place to have surgery

The friendly professional people the quality and facilities at the centre, my experience exceeded

February 19, 2026
Unprompted review
Optegra Eye Health Care logo

Reply from Optegra Eye Health Care

Thank you for your review, Vernon. We’re delighted to hear your experience exceeded expectations and that you felt welcomed and well supported throughout.

Rated 5 out of 5 stars

The response to my concerns and worries…

The response to my concerns and worries we’ve dealt with very swiftly and with great care. The staff were helpful, kind and thorough.

March 20, 2026
Unprompted review
Optegra Eye Health Care logo

Reply from Optegra Eye Health Care

Thank you for your review, Suzanne. We’re glad the team could address your concerns quickly and that you felt supported and well cared for throughout.

Rated 5 out of 5 stars

Efficient

Efficient, prompt, helpful staff and good outcome.

March 10, 2026
Unprompted review
Optegra Eye Health Care logo

Reply from Optegra Eye Health Care

Thank you for sharing Marion! We're pleased you had a positive outcome.

Rated 5 out of 5 stars

I was dealt with very efficiently and…

I was dealt with very efficiently and professionally from beginning to the end.

February 19, 2026
Unprompted review
Optegra Eye Health Care logo

Reply from Optegra Eye Health Care

Thank you for your review, Mr Brown. We’re pleased to hear you felt well cared for and that the team handled everything efficiently and professionally.

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