Optics Warehouse Reviews 

2,604
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 727 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, noting their quality and excellent performance. Reviewers frequently highlight the outstanding service, with many appreciating the knowledgeable and helpful staff. The prices are often described as competitive and fair, with many finding great value and good offers. People consistently report very speedy and prompt delivery, with items arriving quickly and well-packaged. The website is easy to navigate, contributing to a smooth and hassle-free purchasing process. Many also appreciate the clear communication and tracking details provided for their orders.

What people talk about most

Product

People report positive experiences with product, often highlighting the quality and performance of items like... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick and fast delivery... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and helpfulness.... See more

Price

Customers consistently note positive experiences with price, frequently mentioning competitive, unbeatable,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their friendliness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

spoke to a member of staff on Wednesday afternoon about a flip-up scope cover not being any good that came with S6 Sightron scope and with out any quibble sent me a very Good Replacement that I rece... See more

Company replied

Rated 5 out of 5 stars

The helpfulness of team OW is outstanding, and proved so over several years of sound advice, quality assurance and no fuss guaranteed products. My latest purchase, a waterproof scope cover was dues ou... See more

Company replied

Rated 5 out of 5 stars

Just had my :- UTG Recon 360 TL 5.6-7.2" Picatinny Bipod - TL-BP02-B delivered from Optics Warehouse as always a very speedy delivery from the very reliable Optics Warehouse always a pleasure shoppi... See more

Company replied

Rated 5 out of 5 stars

Always well stocked, speedy delivery on bought items at usually unbeatable prices. Great selection of stock and friendly helpful staff are just a phone call away. I done ever buy from anyone else and... See more

Company replied


Company details

  1. Hunting Store
  2. Sporting Goods Store

Written by the company

Optics Warehouse was founded in 2007 with the simple, yet ambitious goal of becoming the leading name in the UK’s Optics industry. Built on 3 key promises to our customers: 1. To stock the UK’s widest selection of Optics at the most competitive prices. 2. To offer the most professional and friendly expert advice available in the industry. 3. To maintain the highest possible levels of customer service. Optics Warehouse is now the UK’s #1 Optics Shop!

Our aim is always to deliver amazing service and high quality products.

Written by the company

Committed to 5 star customer service and low prices.
We are confident you'll love your experience and purchases with Optics Warehouse. But if you're not happy with your purchase, we will do all we can to rectify or replace.

Contact info

The UK's Biggest Shooting Optics Shop

Always offering unbeatable customer service and the best optics prices

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,604)

727 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a scope

Bought a scope , good price, also you can change it if not quite what you expected. (Can’t see it happen though as ‘well pleased!’ Had something in the past go wrong in a chronograph , item was changed straight away , no fuss and within days ! This is a good firm to deal with , with some great money saving offers ! I would deal with them again !

May 28, 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for sharing your experience with us! We always aim to make shopping stress free, so it’s brilliant to hear that our no fuss return policy gave you peace of mind. Thanks for recommending us as a good firm to deal with it means the world to the team

Rated 5 out of 5 stars

Honest and professional

Initial purchase online was so easy to complete.The delivery time was fast and efficient. I contacted them via email for futher advise and the reply was quick and extremely helpful. I wasn't advised to buy something more expensive but something well priced that would do the job that I needed to .This then resulted in another purchase .I would highly recommend Optics Warehouse for their service,honesty and professionalism. Thank you .

May 28, 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you so much for this fantastic review. We pride ourselves on offering honest, practical advice rather than just pushing for a higher sale, so it’s wonderful to hear that reflected in your experience. We truly appreciate your repeat business and look forward to helping you again next time.

Rated 5 out of 5 stars

The service and price from optics…

The service and price from optics warehouse was excellent. I received my delivery the next morning after ordering the day before. Very happy indeed and would recommend optics warehouse to anyone!

May 28, 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you so much for the wonderful review! We are thrilled to hear you enjoyed our service, pricing, and ultra fast delivery. We truly appreciate the recommendation.

Rated 5 out of 5 stars

Great service excellent quality and…

Great service excellent quality and price can't ask for more

May 28, 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for choosing us, Delivering top tier quality and great value is exactly what we strive for, and we're so glad we delivered for you.

Rated 3 out of 5 stars

The delivery service was very good

The delivery service was very good. However the MTC Scope was faulty and I had to pay £15.95 in return postage through no fault of my own. Painful but scope cost only refund in 2 days.

May 28, 2026
Optics Warehouse logo

Reply from Optics Warehouse

Hi David

Thank you for taking the time to leave your feedback, and we are glad to hear that you were happy with our delivery service.

However, we are very sorry to hear about the issue with your MTC Scope and the frustration caused by the return postage cost. This certainly isn't the experience we want for our customers.

We would love the opportunity to look into this and try to sort something out for you. We have reached out via email a few times and have also tried calling you to discuss this directly.

Please check your inbox (and spam folder, just in case), or feel free to give us a call back whenever you are free. We genuinely want to make this right for you.

Best regards,

Optics Warehouse

Rated 5 out of 5 stars

Sell great products and decent prices…

Sell great products and decent prices and they do competitions to win stuff. Win Win

May 28, 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you so much for the feedback! We work hard to pair quality products with great value, and we're thrilled you enjoy our giveaways.

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service

May 28, 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thanks for sharing your experience, Providing fast and efficient service is always our top priority, and we're glad we hit the mark.

Rated 5 out of 5 stars

UTG Recon 360 TL 5.6-7.2" Picatinny Bipod - TL-BP02-B

Just had my :- UTG Recon 360 TL 5.6-7.2" Picatinny Bipod - TL-BP02-B delivered from Optics Warehouse as always a very speedy delivery from the very reliable Optics Warehouse always a pleasure shopping on their website staff are great friendly knowledgeable always have what I am looking for thank you so much you are the Muttz Nuttz.

Cheers Danny.

June 3, 2026
Unprompted review
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for choosing Optics Warehouse again and for taking the time to leave such a brilliant review. We are glad to hear you are happy with your new UTG Recon Bipod and our service. Your continued support means the world to our team

Rated 5 out of 5 stars

Hawke vantage 2-7x32

The gentleman l was dealing with was very helpful and helped me pick the right scope for my rifle, also very efficient on post which l think from ordering my scope to me receiving it was about 3 days well done optic warehouse.

May 27, 2026
Optics Warehouse logo

Reply from Optics Warehouse

We appreciate the great feedback! Finding the right scope makes all the difference, and we're glad we could help you get it sorted and delivered so quickly. Thanks for choosing Optics Warehouse.

Rated 5 out of 5 stars

Returned a scope

I purchased a scope that I could not get along with, I called Optics warehouse and after discussing options, I was able to return for a full credit toward another scope.
This is excellent service so well done optics warehouse

May 28, 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you so much for the 5 star review! We know how important it is to find the perfect scope for your setup, and we're thrilled we could help you transition to the right one smoothly. Enjoy your new gear, and happy shooting

Rated 4 out of 5 stars

Had some problems with an order but was…

Had some problems with an order but was resolved quickly

May 27, 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for the review! We’re sorry there was a hitch with your order, but we are glad our team was able to get it sorted out quickly for you.

Rated 5 out of 5 stars

FANTASTIC SERVICE as always highly…

FANTASTIC SERVICE as always highly recommended

May 27, 2026
Optics Warehouse logo

Reply from Optics Warehouse

We really appreciate your loyalty and kind words! Knowing that we consistently meet your expectations is the best reward for our team.

Rated 5 out of 5 stars

Awesome help over the phone quick…

Awesome help over the phone quick service and great website

May 27, 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you so much for the 5 star review! We're thrilled to hear you had a great experience with our team and found the website easy to use.

Rated 5 out of 5 stars

Always get great service

Always get great service, quick delivery, 1st class backup - keep up the good work

February 27, 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thanks for the 5 stars! Quick delivery and top-notch backup are what we aim for every time.

Rated 5 out of 5 stars

Easy to enter

Easy to enter , quality prizes with a good chance of winning. Thank you for the opportunity

May 26, 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you! We work hard to bring you quality prizes and fair odds, so this truly makes our day. Good luck!

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful, quick delivery

May 27, 2026
Optics Warehouse logo

Reply from Optics Warehouse

We love hearing this! Delivering quality prizes and a great experience is what we're all about. Thanks for being part of our community

Rated 5 out of 5 stars

Superb customer service

Superb customer support and big shout out to Soph who was very helpful during my process of ordering from you, she answered all my questions along the way and was very helpful.
I would definitely use optics warehouse again for my next scope 👌

May 26, 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thanks so much for the 5 star review! We’ll be sure to pass your kind words on to Soph she’ll be thrilled to know she helped you find the perfect scope, and we look forward to welcoming you back next time.

Rated 5 out of 5 stars

Somewhat surprised to find a scope I…

Somewhat surprised to find a scope I had paid £390 for on here for £330. Will know where to come next time.

May 26, 2026
Optics Warehouse logo

Reply from Optics Warehouse

We love a good bargain too! Thanks for the 5 star review, and we look forward to helping you save on your next upgrade.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look