Too bad did not check their review before placing an order. They failed to deliver within the committed dateline and when contacted, the bot provided the Aramex tracking number by which it showed the... See more
Company replied
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Too bad did not check their review before placing an order. They failed to deliver within the committed dateline and when contacted, the bot provided the Aramex tracking number by which it showed the... See more
Company replied
Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... See more
Great experience. Created customer Holiday Cards using their website - easy to use, logical. Cards came in a few days. Very high quality printing on heavy stock (I upgraded to glossy finish). Enve... See more
Fast and efficient way to create a photo book album no doubt about that. especially when you're in a tight schedule. However, it would better if there was ideas given to create the photo book better l... See more
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Replied to 91% of negative reviews
Typically replies within 24 hours
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printed photo books as memories for my recent overseas exchange. quality was great. it took some time to get used to formatting the pages on the site, but in the end it was well worth it.
Wish I had more templates to insert my photos and caption in
High quality product and faster than expected delivery. Very happy with the outcome and will definitely order again!
It arrived on time so that I can hand it to class teacher and classmates on graduation day!!
And it's beautiful.
I believe our teacher will like it.
Thank you.
Website is easy to use. A good range of templates to choose from. Great design. Friends and families love the birth announcements cards!

Reply from Optimalprint
Excellent quality, quick service. Photos look great in the book. Creates a nice memory
Customer service is excellent! I purchased a total of 3 prints with frames, 2 wooden and one aluminum and their quality is really good. The only problem I had was that the print (even though very good quality) it is printed on a thick paper that you might accidentally crease when unwrapping them, which can be visually not so nice with the crease when the light reflects.
I ordered a photobook of about 2 pages, and realised that I had unwittingly entered the wrong year on the cover page. When I contacted Optimal Print, the agent very kindly and promptly guided me to correct the error, and ensured that the error was rectified. He also emphasised to me that I acted in a timely fashion, and the book had not been printed yet, so the mistake could be rectified.
Subsequently, I received the photobook, and was pleased with the quality. However, as it was a 200-page book, the middle pages of the book were tearing away shortly after I received it. I communicated with another Optimal Print agent, and he again very kindly processed a reorder of the book to make up for the tearing, and took note of my feedback about the binding for a book of that many pages.
The agents of Optimal Print are professional and helpful, and make the experience of using the services of Optimal Print enjoyable and smooth-sailing. They also honour the commitment made by Optimal Print to deliver quality products and services.
The print quality very bad. The face blur and text too. I upload layout and image in high-res for print purposes but how come result in bad quality print? Are they use fast mode print and no check? Color also some pages also no standards. Color fade and dull. Understand is bright but print untill green become light green. I refer back to my layout. My layout so contrast color!

Reply from Optimalprint
I did a 300+ photos in your photobook software within 1 hr.. uploading was fast and I did found any issues accept that certain photos cannot be compressed making the photo looking incomplete as the body -> feet might need cropping... other that that it's ok! Fast delivery and photo book turned out great!
Very pleased with our experience. Quick delivery. Good quality.
Disappointed that the unavailability of the white frame was not mentioned at the point of purchase. Only after payment was I informed, and leaving me with no choice but to accept the black frame which does not go well with the print I have ordered at the same time.
Update (12 April)
The customer service department has since reached out to me and arranged for a refund for the frame. Their level of promptness to customer service is highly appreciated.

Reply from Optimalprint
Very efficient team 👍👍👍 should there be any occasion , I’ll definitely order more from OptimalPrint again !
The company's website was very easy to manoeuvre and straight forward. It wasnt laggy and instructions were clear! Products and services were really catered to what I needed and clear of what they were providing
Easy navigation
Good value
Great printing - photos were sharp and words clear.
Much Needed App but can be made more user friendly.
Loading the album is easy, thank you.
Editing - adding and moving the photos it is not as easy.
Adding text, location and comments can be made easier.
The app glitches and freezes.
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