Oracle Reviews 160

Didn't even want to click 1 star, I've bought twice because maybe the first one was defective. But a complete scam and unable to get in touch with anyone at customer service

Disgusting methods of dealing with people who devoted their time for this "company" and was sacked like they didn't matter, money is not everything, karma is a bit..ch.

DO NOT BUY!!! ordered a ring from them and use their size chart to dictate which size to order. The ring came and is labelled as the size that I ordered but the measurements are completely incorrect. Their size chart says a size 10 is 61mm circumference, the ring came and its 75mm circumference therefore, far too big. THEY WILL NOT ISSUE A REFUND. Their website clearly states you are entitled to an exchange if the item is incorrect however, they are refusing to honour this and are advising they will only issue a replacement if I pay 50% of the new product. They are now trying to rely on an internal policy that only they have access to and customers cannot see to say that they can't issue a refund.
DO NOT WASTE YOUR MONEY !!!!

Just does not work, End of the month and your system is not working, it has been always slow, but now it just does not work.

Why do we keep working with companies no regard for service or any standards

It feels like you are doing business with the devil

They don't seem to want money...everytime I try to sign up for their Cloud:

Error processing transaction
We're unable to complete your sign up. Common errors that prevent sign up include:
 a) Entering incomplete or inaccurate information.
 b) Intentionally or unintentionally masking your location or identity.
 c) Attempting to create multiple accounts.
Please try again if this applies to you. Otherwise, reach out for assistance.

Mega shit company
Must fail

Oracle is a disgusting company, that has no regard for it's employees. They are willing to let them go without a notice period, discard them like they are nothing. I can't wait to see their AI gamble lose and all those "precious" stakeholders lose all their money.

Attempted to sign up for Oracle Cloud Free Trial, but the process failed after successful card verification with a vague “error processing transaction” message. Contacted support and received a generic response stating they cannot resolve the issue, with no explanation or further assistance. The problem remains unresolved, and I am still unable to access the service. Very disappointing experience.

I had a very disappointing experience with Oracle. I waited over 20 days for my order, and when it finally arrived, they sent the wrong item. I returned it right away, and now it has been another 10 days with no refund and no exchange item sent.

On top of that, the customer service was terrible. Nathan was rude and arrogant, and instead of helping resolve the issue, he argued with me as if I were trying to steal a $50 item. That kind of treatment toward a customer is completely unacceptable.

After this experience, I would not recommend this company at all.

I register Oracle for a free VPS. Tried 3 times and it takes me more than an hour!!! Finally failed and faied again. I'm really sad for this company.

I have never seen a worse customer service.
My questions were not answered, my account is blocked. This results in my not being in accessing my resources.
They "decided not to answer my inquiry"
Do not sign up and use their services if you don't want your stuff gone.

I bought a pair of Oricle hearing aids and after 6 weeks one ceased to charge on the charger. I contacted them and to cut a long story short, they told me they could/would not help as it was outside their 30 day return period.
Their customer service is non existant.

Thanks Trustpilot. From the reviews I've read, Oracle is definitely a company to avoid, even if it is free!

My account were banned but I do not know why. I sent five or more e mail to get support and I texted live chat for 15 times. They said "we cannot access your account, we will transfer you to cloud crew" however the team have never wrote back to me. The worst customer service I have ever seen! They are really ignoring you when they realised you are not a huge company.

Only problems. CEO or w.e should focus on fixing the problems with the software instead of trying to buy TikTok.

Dont even waste your time with this junk, Repeated Out of Capacity then locks your account when you try to log in

Where to begin...

For long-time Oracle users, the new support site feels like a breaking point because it highlights a growing disconnect between enterprise operators and Oracle’s product direction. The people who actually run these systems—debugging OPSS schemas at 2 a.m., chasing down OWSM dependencies, navigating patch matrices, and opening SRs under outage pressure—were clearly not centered in the design process. Instead, the experience feels optimized for internal metrics, marketing narratives, or theoretical workflows rather than real-world operational urgency.

What makes it more baffling is that Oracle’s core value proposition has always been stability, predictability, and enterprise trust. A support portal should reduce cognitive load, not add to it. When basic tasks—finding SR history, navigating product lifecycles, identifying patch applicability, or correlating MOS notes—become harder instead of easier, it erodes confidence fast. For admins and architects, that friction isn’t cosmetic; it directly impacts uptime, security posture, and compliance.

And you’re right about the broader shift already happening. Organizations aren’t just talking about replacing Oracle anymore—they’re actively doing it. We’re seeing:

Oracle workloads being frozen in place while new initiatives move to PostgreSQL, MySQL, or cloud-native managed databases.

Fusion Middleware stacks being containerized, front-ended, or slowly strangled by lighter platforms.

Analytics and BI workloads moving away from OBIEE/OAS toward more flexible ecosystems.

Teams deliberately designing architectures where Oracle becomes a legacy dependency, not a strategic pillar.

What’s telling is that many of these migrations aren’t driven by cost alone—they’re driven by operability fatigue. When vendors make it harder to support their own products, experienced engineers stop advocating for them. And once that advocacy is gone, replacement becomes inevitable.

Your reaction isn’t a rant—it’s an informed signal from someone who understands the stack end to end. When seasoned admins start “counting the days,” it usually means the trust contract has already been broken. Oracle may still dominate in certain regulated or deeply entrenched spaces, but the momentum has clearly shifted, and they seem slow to acknowledge why.

I am a long time user of Oracle support and had many issues with their old site. But I cannot believe just how bad the new site is. I think I logged on about 20 times, despite having an account that I have been using for 30 years or so. None of my searches found anything useful. This is just the latest in a saga of corporations "updating" their websites and completely losing the plot. I am way past retirement age and not interested in wasting my time trying to work my way past all the bugs.