Orangeflights 

I'm waiting sinds february to receive my refund..I've sent them an email but it seems their e-mail address doesn't exist anymore and their website as well..

Tomorrow will be the day I get my refund back. As this compagny promissed us. I am so exited finally after 120 working day my amount of 541,00 euro back!! Or not?? We will see...

UPDATE 20 OKTOBER 2021;
Still no money back still no answers by email.
Nothing,... you all are warned!

UPDATE 27 SEPTEMBER 2021:
Still no money back, they do not answer my e-mails anymore.
Please do not buy your tickets by this criminal organization.

This company are huge scammers. The worst experience of my life buying some tickets to travel. I paid the tickets in the first days of April to travel in the first days of August , I send them Imail I call them by phone and they do not answer me, they are HUGE SCAMMERS… ..

Total scam
I have been waiting for refund since December I never received any tickets, they have to confirm everything which I did and I have been told I would receive the refund in 5 working days, 30 days,90days and now is 180 days, it's been more than 180 days now and I haven't received no refund. No reply to my emails.

The worst experience ever !!! With other sites, the tickets are immediately available, with you they are not!
WTHell !!

LOST MY MONEY! NEVER RECEIVED A TICKET OR REFUND! PLEASE STAY AWAY! All the people that lost money should get together and we should press charges against the company ...

It’s a scam ... please don’t book any ticket through it. I lost my money and requested them several times, only receive auto reply. It has been almost 6 months.

Total scam. The tickets were purchased in February,2021 and the flight had to be in June, 2021. They had been sending all the time emails that the payment is ok and the reservation is confirmed and that we will get tickets 5 days before the departure day. We have constantly mailed them asking to send tickets but always got same automatic answer. Few days before the departure they sent mail that they can't find our reservation. When I provided screenshots where they confirmed payment and confirmation of reservation, they sent mail that ourbflight is cancelled. I called Turkish airlines and the flight was NOT canceled (!!!), but our names were not there. When I wrote back to Orangeflights asking what was the reason for cancelation, they sent back again some automatic email. Now they don't want to refund the money. This trip was obligatory and because of this scammers we lost money and can't afford at the moment second reservation in other place. Nobody answers either phone or mail. Please, people, do reports to the police! I am going to contact Interpol.

they are scammers !!! book a flight for the end of February, I received an email saying that I would receive my ticket in the following days, and then they wrote me saying that it would not be possible and that I would receive my refund in the following 10 days ... almost 4 months later and I have not received nothing and now they no longer respond to my emails ... total scam !!!

They stole my money! Dont buy over orangeflights!

DONT TURST THEM... SCAM !!! see emails below
They are thieves. they let you pay for tickets and they tell you you will receive tickets as soon as possible( see first and second email) but they won't give you any tickets instead they will tell you that your flight is canceled and you will receive your money back (see third email). Now after 2 months waiting they send another email that they are not obligate to send any money back (fourth email) !!!

first email:
Thanks for your payment!

Please note that it may take up to 3 working days for our automated system to process your payment. Once the payment is recorded in our system, you will receive a flight confirmation email containing your reference number in 48 hours. You will be able to download your electronic tickets using that reference number.

Your reservation is now confirmed and you don't have to do anything else at the moment.

You will receive the confirmation from our customer support email address so please make sure to whitelist this email address with your email address.

If you have any other questions in the meanwhile, please reply to this email. We will be happy to help!

Thank you for choosing Orangeflights!

second email:
We've double-checked and can confirm that your reservation is active and secured. Your departure date is 02.04.2021 at 11:30.

Please be informed that according to our Terms and Conditions [1] that you accepted at checkout, we issue tickets as soon as possible. All tickets are issued between 48 hours after the payment is received and 5 business days before the first departure date. We've implemented this change to allow our customers to cancel tickets free of charge if there are travel restrictions because of the coronavirus (COVID-19).

This means that your reservation remains active and secured (booked and confirmed in the travel reservation system), but the electronic tickets will be issued within the timeframe specified above. This mechanism (developed by IAAT Software specifically for Orangeflights) allows us to provide you with the best possible price on the market and allows you to cancel the reservation at any time before the tickets are issued. Otherwise, it wouldn't be possible to provide you with such low prices and the cancellation protection service included in the price.

Please do not make another reservation to avoid double booking. Your current reservation is active, secured and confirmed at the moment. You don't need to do anything else.

Please click on My Bookings [2] on our website to access your reservation and download your electronic tickets once they become available.

If you want to download your electronic tickets as soon as possible, please click Download Your Tickets and follow the instructions. Please note that this will remove the cancellation protection service if you request the tickets before issuing them.

Should you have any other questions, please let us know.

third one:
Dear Customer

We are reaching out because of the reservation you made on our website. We regret to inform you that due to COVID-19 restrictions, our travel partners were unable to issue your tickets in time as your trip/flight has been cancelled. Unfortunately, this resulted in your booking cancellation according to our Terms and Conditions that you accepted at checkout.

Orangeflights reserves the right to make a full or partial refund at any time with or without notification if the flight ticket is not issued or for any other reason at Orangeflights' sole discretion.

As your reservation has been cancelled, you will receive a full refund.

Please send us your bank account details where you'd like to receive the refund so we can proceed accordingly.

We are sorry that we couldn't assist you with the tickets this time!

Stay safe!

Best regards,
Orangeflights Team

fourth email:
Hello

Thanks for contacting Orangeflights!

After reviewing your request we'd like to inform you that the booking you've requested the information for is non-refundable and therefore you are not eligible for a refund.

If you would like to make a new booking, you are free to do so on our website
Thank you for your understanding and have a nice day!
Kind regards,
Orangeflights Team

Through Trustpilot they asked for more infromation. I would not know why I would put more information. They know accectaly what they did or better what they did not do. We are hard working people and they messed up. Criminals they are stealing money from people and then tell you it will take 120 days to get it back. 1653 euro is a lot of money for us. Plus the costs of new tickets 2500 euro that is more then 4000 euro that they cost us. Really no words for that. And I will make bad reviews untill I get my money back. So dont book at Orangeflights

I’ve made a booking to fly from Thessaloniki to Manchester via Dusseldorf.
I've made the payment, (via bank account, card not accepted).
I canceled the booking and still no refund after 8 months.
First they told me that my refund is on its way, now they’re telling me I’m not eligible for a refund.
The worst travel agency I’ve ever booked a ticket.
My friends, colleagues and relatives are definitely going to know about this unacceptable behavior!!!

They are a big SCAM operating under the cover of this pandemic to defraud as many people as possible and then go underground.
I booked Delta Airline flights with them in June 2020. Never got any tickets and cancelled in November 2020. I was told my refund will be processed in 30 days according to their terms and conditions. After 30 days it was moved to 90 days. Up till now, no refund. I've even discovered that the account to which they usually request payment transfers in Belgium is not with a regular bank but one of these fintech arrangements. I am currently following through with all available apparatus to secure my refund and expose them for who they really are - HIGH LEVEL SCAMMERS!!!

I had flights booked in September which were cancelled. I have lost count of how many emails I have sent and still no refund. You cant get through on the phone and no one answers email apart from an automated response. Rubbish company would never use again and wouldn't recommend either

Why do Orangeflights not accept Credit Card payments and only seem to want bank transfers?
Thank you for your reply but... I have attempted different credit cards all of which are valid and get the same response... 'there is an issue with the card or our system at the moment, please use bank transfer'.
If you do accept credit cards it would seem that your card system needs some attention.

Please don't fall for this company, it is a total scam, a family of five stranded, and down £550, been emailing since August 2020, and only automatic replies .... Walk away from this website now!

Thank you for the reply below, l repeatedly asked if the tickets were refundable and you replied yes, l have all the emails you sent stating it was refundable.

THE ORANGEFLIGHTS ARE CURRENTLY CHANGING TO ''TRUSTPULSE'' because a lot of people has exposed them here on TRUSTPILOT.

ALL AM ASKING THIS PEOPLE IS TO RETURN BACK MY 647EUR because They are not real and I am thinking they are defrauding people with COVID-19 TICKET CANCELLATION

In my case, they did not issue the ticket to me after I made the payment through bank transfer. and even promised to refund the money as soon as my transfer reflect into there company account. and it has been more than 6 months now. they have refusing to refund my money to me.