ORIGIN PC Reviews 545

I had some questions during the config of a system and Bryant was super helpful. He got on the chat right away and was able to answer some pretty technical questions. That gave me piece of mind right there. Ordered!

Googled '5090 pc' and saw Origin, first I'd heard of them. Ordered their Millenium PC for what I consider a great price. To verify this I added all the component costs as if I were to them buy individually and assemble myself and it came out to a couple thousand above what I paid Origin.
Jay with their customer sercive department emailed me quickly after my purchase to update me on the process. I requested the addition of a second SSD and he had the ticket updated within a day.
Even with the requested change they still assembeled and shipped the machine under their initial estimate, so that it arrived at my house on the day it was scheduled to leave their warehouse.
I've had the PC for about a week now and am very satisfied. I would certainly recommend them to anyone.

Flex was a great help in getting me a rough estimate quote for a personal custom gaming pc build I want to have done in the next 2-3 months. Needed an idea where I’d be cost wise to save up enough. Very polite and professional in understanding what I wanted and what was capable.

Everything in the experience was very well done. I received my custom built PC within 8 days which was incredible. Jay F was my direct contact that provided me updates frequently during the build out phase. This was my second computer from Origin and both experiences have been exceptional!

Just got my Millennium with 5090fe few days ago. Haven’t had any issues with it. Special thanks to Oliver in the support team. He made the whole process smooth and easy. Thumbs up!

I had some questions about PCs for Stock trading and if computer needs to have liquid cooling and difference between Pre-built PCs and workstations.

I got very helpful answers.

Jay F. was very helpful!

Looking forward to the build. It was great conversing with Odette. Helped me with my orders and addressed concerns.

Thank you.

Great computer. Runs without issues and performs great on modern games. Excellent customer service too! I had some concerns with shipping that the team was able to resolve very quickly and professionally.

VERY good customer communication, Eddie Hernandez is AWESOME, and it got delivered a whole day early. Installed all my games with ease and runs quiet and butter smooth. Will purchase from this company again in the future!

I was finally in the market of buying a better rig and came across Origin PC by looking through Corsair products. I wanted piece of mind of just buying a custom made PC, but not with the worries about building it and then being left on my own if any problems happened. The build was more on the expensive side, but that is what is going on with PCs nowadays, but Origin made the process and super easy to choose my parts and purchase it. I also, realized I missed out on a deal where I can get an upgrade of more RAM if I upgraded my chip, but after I realized that and called them the day after the order they were very nice and helpful to upgrade, get the promotion and pay the difference easily. Customer service has helped me with all my questions and requests and has since followed up with me after ordering to make sure everything worked fine, which is awesome! I definitely would recommend Origin to people and will look to buy from them in the future for any PC needs in the future!

Placed an order it didn’t take too long before I received it. Works great

PC would not finish Windows install for me as a new user. The Windows partition for restore failed over and over. I had to buy a physical copy of Windows to to break into the PC and see what could possibly be wrong. Horrible experience for a $4000 PC. Why no physical restore media Origin? Won't buy a PC here again, they obviously aren't detail oriented.

Great support when given. Normally my support needs were addressed in the afternoon each day. Jay F. Did a great job of assisting and getting things done. James Colman recently gave me some insights. As for the machine works great. A few bonuses were available during my build. I received the game Pragmata, ram upgraded to 64 gigs(2 32 gig sticks), and 12 percent off total price. I also purchased custom print for my laptop for around 99 dollars. Love it it has a texture that makes it pop. As for shipping I paid for 2 day air and the laptop was in my position a day before estimated shipping day. Love the custom software too.

Very happy with the PC and service, my assigned representative Flex was great and very responsive throughout the purchasing process

Very good support and amazing built pcs.

Origin is the best, just got my second Origin PC. I don't think I'll ever buy one somewhere else.

Ordered a $5k system from OriginPC March 24, it arrived April 14 and was unable to detect or access the GPU. Called customer service, sent pictures to same. Originpc says send it to their repair shop.
I ask about OriginPC QA as the system arrived unworking. Company claimed everything was good and documented - but could not (or would not) produce proof/documentation of successful QA results.

Was advised to reseat the motherboard by tech support - though stopped when tech support additionally advised if I attempted the reseat and damaged anything I would have to pay for the repairs. Absolutely not. Sent back to OriginPC for resolution April 15.

April 19 - Repair shop (Originpc's repair shop) flashed bios and reinstalls windows. Does not repair anything and does not resolve graphics card issue. Sends back broken system. I ask for proof of what was repaired. Advised no repairs were done. I am seriously losing hope at this point. Repair team did not diagnose what was wrong and resolve it - could not articulate what was broken. I had a bad feeling about this.

May 5th - System arrives broken for the second time. Same exact issue. No display access, GPU not receiving power. I take pictures, send customer service (tech support) proof that nothing was done to resolve the hardware issues.

Graphics card isn't seated, plastic quick release damaged/scuffed up and GPU connectors damaged, it is evident that the initial issue with the system continues to be present. Tech support asks me to get a better look at motherboard - and the pcie slot is bent 20 degrees off center. Damaged motherboard and damaged GPU. Take pictures, sent evidence of non-repair and clear damage to originpc.

Using onboard (mobo) video connection I do further diagnostics - Bios not recognizing GPU, windows doesn't recognize GPU, Nvidia app errors repeatedly 'nvidia card not present'.

Over a month of time since I ordered the system - I've placed 6 calls and probably 30 emails with OriginPC - tech support and tech support manager - then repair support (the last round before the broken system was redelivered) then tech support again.

Tech support was very apologetic - especially having seen the long, arduous journey this has been - but as a company OriginPC has not displayed any sense of immediacy or interest in getting this handled immediately - or with any level of priority. Most emails take days to get any response from anyone, and often calls to support are not able to get any resolution ('Sorry, I can't explain QA or the Repair Team actions, I'm just tech support. I'm reading the notes they left, but it doesn't say what was wrong or what was fixed, I can't explain - I'm just support.')

I work in IT - there is a professional expectation that your notes convey the work completed, diagnostics run, evidence of resolution, then after-event summaries to prevent similar negative impacts to the business. How is this alien to a custom PC builder? This is a luxury product at a time where many of us don't have a ton of money - maintaining happy customers is how you retain more business. It's simple math.

When there is clearly an issue with a customer's purchase, repeatedly, one would think this would be a high priority for a company that desires repeat business. I worry that I have wasted a ton of hard earned money on a company that truly doesn't care. Actions speak louder than words - and the actions do not measure up to a company that values their customer.

I truly want this to resolve in a positive fashion, but OriginPC is not providing evidence they are going to handle this effectively or prioritize getting something right - when clearly 2 separate times it's gone wrong with no real resolution.

Motherboard is damaged and unusable. GPU (5080) damaged and unusable. I've got massive 50 lb paperweight on my desk that will likely take another month of waiting to get returned for round 3.

OriginPC - if you read this (or care at all) - I'm still hopeful someone in the company cares. Please have someone reach out to get this handled with speed and priority - or just give me a full refund and I'll ship you back the broken system you've sent me. You have a ton of tickets in your system with my name on them. Shouldn't be a hard thing to resolve.

Update 5/6/2026 - Originpc reached out with a serious commitment to try and resolve the multiple issues with the order. I am working with Kris to see if we can move forward together to find a positive resolution.

Update 5/6/2026 - OriginPC resolution was not what I'd hoped for. They are going to issue a full refund. In fairness to the company, they did eventually admit mistakes were made - and shared I would get a full refund. If this is true - I'll come back and update.

Update 5/6/2026 - Sent broken system back. Waiting for full refund as promised.

The entire experience was impeccable from inception to completion. After dedicating ten days to an exhaustive search for a PC workstation, Origin proved to be the superior choice by a significant margin. The pricing was equitable, and the service provided was of the highest caliber. Upon receiving my PC, the meticulous attention to detail was immediately apparent; it was a system constructed with quality and designed by enthusiasts. Olivier was exceptional, addressing all my inquiries and maintaining communication throughout the ordering and shipping process. I am more than satisfied with the entire procedure and will certainly return for future purchases.

Origin PC
The only trouble I had was with ordering from your website. I could not get to checkout. It let me configure the system with ease but i could not get the area that allows you to put your billing information to purchase the system. I called and talked to your customer serivce and they ran me through the typical fixes but in the end they were unable to fix the issue and after asking about phone orders I was told that they were unable to take phone orders. I believe the person i was talking to was Brian. To no fault of his, he was as baffled as i was as to why it would let me check out After putting me on hold, he came back to tell me that he could help me out with my order and actually ordered the system for me, which was a big help. I listed off the specifications i wanted over the phone and he put it into the system without a hitch. Once i got the system ordered i was handed off to Jay f. and it was smooth sailing from there. He was able to keep me informed on the build and answered any question i had. I would say my overall experience was satisfying and probably will order again in the future if the need arises

Bought a 5090 PC with a ryzen 9 9950x3d from Origin and it’s honestly well built.
That said, I put in the build notes that I wanted the original 5090 FE box shipped with it. Eddy never mentioned it even after I brought it up and customer support basically said nope, they won’t send one. Felt pretty dismissive. Also, it boots kinda slow out of the box, which is annoying for a rig like this.
Overall the PC is good, but the service on my request was meh.