ORIGIN PC Reviews 545

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 327 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick responses. The product quality is often described as excellent, with consumers noting the efficiency, clean builds, and ease of their overall experience. Reviewers are particularly impressed with the smooth user experience, from customizing their PC on the website to the flawless operation of their new systems. However, some customers also noted issues with product functionality, receiving systems that were broken or failed within the first year. A few other people also felt that customer support response times were slow, and some experienced difficulties in getting clear resolutions or explanations for issues.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent build quality, attention to... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and responsiveness... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers expressing satisfaction with the... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the excellent build quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish, Eddy Hernandez and the entire Origin support team made purchasing a new gaming pc a breeze! From helping build out the correct specs, to finding the model that is best able to sh... See more

Rated 5 out of 5 stars

Day 1 review. 10/10 customer support from Eddy Hernandez. Out of the box looks fantastic. Haven't stress tested it yet still in early set up phase. One wire bracket did come loose on shipment but hone... See more

Rated 5 out of 5 stars

To Eddy and the team at Origin PC I was doing some routine maintenance on the system this week (Threadripper 9995WX / RTX 6000 / 256GB) and realized I wanted to send a quick note of apprec... See more

Rated 5 out of 5 stars

Very Amazing, Pc arrived fully intact (god bless ups), clean, and in working condition. Also its very quiet compared to my old pc, very good. Customer service is also amazing, notified me about ev... See more


Company details

  1. Computer and Accessories Store

Written by the company

ORIGIN PC offers lifetime U.S.-based technical support and free US labor for life, giving customers confidence and peace of mind long after their purchase. Whether you need assistance with troubleshooting, upgrades, or repairs, ORIGIN PC’s team is here to help. ORIGIN PC is a high end U.S.-based custom computer manufacturer specializing in high-performance desktops, laptops, and workstations built for gamers, creators, and professionals. Every ORIGIN PC system is hand-assembled and rigorously tested in the United States, ensuring unmatched quality and attention to detail. With extensive customization options, including the latest components, custom paint, and laser focus on customer care, ORIGIN PC delivers systems that are as powerful as they are personal. Choose ORIGIN PC for a computer built to perform and backed by a company dedicated to supporting you for life. Please give us a call or visit our live-chat for questions. We're here for you!!


Contact info

4.8

Excellent

TrustScore 5 out of 5

545 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

So far the team has made it incredibly…

So far the team has made it incredibly painless to make a custom build that will do all the things I needed to do. On top of that Eddy H. from the support team has been incredibly amazing and keeping me in the loop as to the progress of my machine and shipment. I look forward to enjoying this machine for many many years to come.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

I spoke with Eddy Hernandez

I spoke with Eddy Hernandez, a representative from Origin PC, and it was a pleasant experience because I finally found someone who had the answers to my questions and good business treatment. Unlike other companies that are unwilling to work or please their customers, Origin's treatment makes you want to come back because you know they have what you need.

April 28, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Quick Service

Jay F. Was able to get my issue resolved quick and easy. Great service.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Odette was wonderful!

Odette was very helpful and gave me the info I needed. I am just searching my options on purchasing a new laptop and Origin is American! Odette was wonderful and knew everything!

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Origin Custom PC

Origin has good discounts, excellent build quality and were somehow able to source 96gb of Vengeance DDR5 in my build for a really fair price considering the current RAM market. They even assign a customer service rep to each customer for easy communication, build updates and to address any issues. Jay was my rep and did a fantastic job handling everything. This definitely won't be my last Origin PC!

April 21, 2026
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

AMAZING System and Customer Support

The purchase process was straight forward and easy to navigate. Customer support was excellent. Eddy H. kept me updated every step of the way and addressed any questions I had. An excellent value for an excellent system. The Neuron is beautiful and extremely fast with 96 gigs of ram, AMD Ryzen 9 9950X3D and an RTX 5080. Nothing slows it down!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service!

The staff, and more specifically Oliver was very knowledgeable of the technical aspects behind all of the questions I asked.
He was able to guide me with the decisions I am making regarding a custom build without overpromising. Thank you for a great service!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Quality build at a fair price

Quality build at a fair price. This is my first time buying a prebuilt pc since around the year 2000 when I bought an Alienware (before they were acquired by Dell). Since then I've always built my own PC, even though it's kind of a pain. After seeing the Origin PC Neuron 4500X for the price and quality of components listed, I realized I could not have built anything better for less. Throw in "2 Year Part Replacement with Shipping" and lifetime support, I had to pull the trigger.

The only negative thing I consistently read about Origin PC was the time it takes for them to ship your order. I had a few weeks before my 1 week vacation so I was okay with some shipping delays. It took 8 business days from when I ordered for it to ship, which was acceptable to me since I had it 4 days before my vacation started.

Customer service was very helpful. You get assigned a customer service rep who is with you for the whole process, which is nice. I had Jay F. giving me updates on my order status and helping me to get my promo codes for the free games that came with my computer from AMD and NVIDIA. I was really appreciative of his friendly demeanor and quick response times.

As for the computer itself, it was exactly as advertised. It looks good and runs well. Based on my experience, I'll definitely be looking at Origin PC again when it's time for a new build.

April 15, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent sim & gaming PCs, excellent customer service!!

I bought a sim racing PC for myself and a gaming PC for my daughter and we couldn't be happier! The build quality is fantastic, everything is plug and play out of the box and the customer service support is unbelievable! Throughout the purchasing process and through delivery and even afterward, Oliver has guided me at every turn and had answers whenever I had questions. I stand behind my purchase, like Origin apparently does, and would look no further for a performance PC.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent OriginPC Support from Oliver

From purchasing through their website to the instructions and packaging the pc rig came in, it was a breeze / smooth process. OriginPCSupport (Oliver) was reliable and ready to assist through every step of the way, providing updates on delivery status and checkins as needed. Oliver also offered any available resource to help with setting up my new rig. After I was able to set everything up on my end, Oliver even followed up to ensure everything was working as intended.

March 16, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look