Orli Jewellery Reviews 

275
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful, high-quality jewelry, noting its unique and stylish designs that offer excellent value. Exceptional customer service is frequently highlighted, with staff described as helpful and going above and beyond to assist with personalized and efficient responses. The ordering process is generally easy, with fast delivery and attractive packaging. However, some customers occasionally found items like bracelets or necklaces needed adjustments for a perfect fit. Customer service was highly responsive and efficient in resolving these, offering solutions like extensions or remakes.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the beautiful and... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard and craftsmanship... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process very easy and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting its speed and efficiency.... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

How lovely to purchase some beautiful pieces of jewellery from an independent business, rather than a big chain. The little personal touches, such as the handwritten card was lovely. I didn’t want to... See more

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Jewellery delivered on time and in beautiful, simple packaging. Sent my necklace and bracelet to be extended a little and it was no issues and amended for free. Benjy was... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

275 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(275)

251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I bought this bracelet for a gift for…

I bought this bracelet for a gift for my friends 70th , When the bracelet arrived I was a bit disappointed it was a lot smaller than what I was expecting you can hardly see the birthstone and letter

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewellery

I purchased 2 braclets for myself. Both arrived quickly and both are beautiful, Included in my order was a free gift which was a lovely ring. I am so impressed with the quality and the service recieved. I will be recommending Orli Jewellery to all my family and friends! Fantastic small family business ❤️

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful necklace

I have just received the necklace I ordered and it’s gorgeous. I’m absolutely thrilled.
The chain is unusual which I like and it feels lovely on.
I would totally recommend Orli if you want good quality but at a reasonable price tag.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewellery

First time order jewellery is absolutely beautiful and very good quality. Great choice and very different from high street choices. Fast delivery Will definitely be purchasing again.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Beautifully made bangle

Beautifully made and presented bangle, excellent customer service, will definitely be shopping again for the next special gift :-)

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Servics

I needed some help from customer services and their response was excellent. It was so refreshing to find a genuinely helpful company. Thoroughly recommend Orli for their jewellery.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

The customer service was outstanding as…

The customer service was outstanding as they went above and beyond to make 2 special items for me. I have purchased a lot of items from orli and never disappointed, the quality is fantastic and delivery very quick, would definitely recommend

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company and jewellery

Fantastic customer service so happy with my bracelet again thank you so much.

June 9, 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for your review, Michelle 😊

We're delighted we were able to get this resolved for you and that you're happy with your bracelet again.

Thank you for giving us the opportunity to put things right and for your kind words about our customer service. It really does mean a lot to us!

We hope you enjoy wearing your jewellery for many years to come ❤️

Team Orli 🖤

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