Orli Jewellery Reviews 

279
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique designs of the jewellery, often finding pieces that are both stylish and well-made. Many people highlight the outstanding customer service, noting the helpfulness and friendly approach of the staff, who go above and beyond to assist. Reviewers also frequently commend the fast and efficient delivery, often receiving their orders promptly and beautifully packaged. However, some customers also noted initial issues with product sizing, finding items like necklaces or bracelets to be too tight or small. A few other people mentioned receiving an incorrect item or having an order go through with missing details, though customer service typically resolved these situations quickly and effectively.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the beautiful and high-quality... See more

Quality

Users describe positive interactions with quality, with many customers consistently praising the beautiful,... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease and straightforwardness... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as fabulous, fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website is beautiful and easy to use. When I received my pendant I was blown away. For the price the packaging, and attention to detail was amazing and as for the pendant it was stunning. We lo... See more

Rated 5 out of 5 stars

How lovely to purchase some beautiful pieces of jewellery from an independent business, rather than a big chain. The little personal touches, such as the handwritten card was lovely. I didn’t want to... See more

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

279 reviews

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4.9

All reviews

(279)

255 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful birthday present

I purchased a necklace for my daughter’s 40th birthday and when it arrived it was even prettier than I realised. Also the free gift of a bracelet was such a surprise and will be added to her presents. I didn’t know about Orli before but its items are very reasonably priced and delivery was quick and nicely packaged. I also have a granddaughter and nieces so I know where I’ll be looking for them 😊.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

I bought a bracelet for a gift with the…

I bought a bracelet for a gift with the gift wrapping and a free gift. When this came I thought the original bracelet wasn’t delivered I contacted Orli and followed what they said by the following day it was sorted, I hadn’t realised there was another package in the box with the order in and the other bracelet was the free gift. I am so pleased with both items and the swift response and help given. I couldn’t recommend them enough and certainly would order again.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Order was received promptly.

Order was received promptly.
Bracelet was beautiful unfortunately too small for my wrist..if bigger size available would have been amazing.Return process worked well.
I will definately use this company again.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

The necklace was too tight so asked to…

The necklace was too tight so asked to return for a refund even though I loved the necklace. I was told they could make it longer which they did within a week of returning it no quibble or questions or extra payment. Absolutely fabulous customer service and support. Will definitely order from here again.Thank you so much 😊 Nan

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service and lovely products

Beautiful jewellery and excellent service. I have ordered from this company 3 times and everything has been smooth. I was particularly impressed with their exchange service and the personal touch of the emails - and a refund would have been offered too! Will definitely purchase again.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Jewellery delivered on time and in beautiful, simple packaging.
Sent my necklace and bracelet to be extended a little and it was no issues and amended for free. Benjy was brilliant with keeping in touch and I’ve received my necklace and bracelet back within a week. Fantastic quality and great unique design. Would highly recommend Orli . Thank you.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely 60th birthday gift

Ordered a silver initial/birthstone necklace for a friend's 60th birthday. I haven't given it to her yet but it's lovely so I'm sure she will love it.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order wide choice and such…

Easy to order wide choice and such beautiful items. Very good value. Bought two necklaces for Christmas for twin daughters they were amazed how lovely they were. I have now just ordered the matching bracelets for their birthdays. The packaging is also lovely

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewelry

I love the beautiful jewellery and superb packaging. I started buying my sister and my mam bracelets and rings in the stretchy bead variety and now they are as hooked on them as I am and also I like the fact that they are silver and don’t tarnish like other brands that I’ve had xx

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Orli jewelry

Loved the necklace straight away as soon as I saw it, bought a few online and wasn't impressed ,so when I opened it today was well pleased, exactly as the pic shown , im def going to order again 😊

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful necklace

Beautiful necklace I ordered for my friends birthday, every piece is unique, first one i ordered was out off stock but got great correspondence from orli the next day and quick delivery

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

This was my first order from Orli.

This was my first order from Orli.
I had read all the positive reviews and feedback from other customers which influenced my decision to go ahead.
I was not disappointed!
Beautiful well made jewellery that came with individual cases to keep in when not wearing.
Delivery was good and the after sale personal touch from Orli highlites how important and appreciative your purchase and shopping experience is to them.
I would not hesitate to buy from them again.
Thank you Orli!

January 29, 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Carole, thank you so much for your thoughtful review. We’re really pleased to hear that reading other customers’ feedback helped you feel confident placing your first order with us. It’s lovely to know you were happy with the quality of the jewellery and the Orli pouches, and that everything arrived smoothly. Creating a positive and appreciated shopping experience is so important to us, so your kind words truly mean a lot. Thank you for choosing Orli Jewellery. We’d love to welcome you back again in the future ✨

Rated 5 out of 5 stars

Beautiful items for special people in…

Beautiful items for special people in my life who will love their birthday bracelets. Very happy with the communication and delivery speed. Happy customer. ⭐️⭐️⭐️⭐️⭐️

January 28, 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for your lovely review, Laura! We’re so happy to hear you found the perfect pieces for the special people in your life - birthday bracelets are always such a meaningful gift. It’s great to know our communication and delivery hit the mark too. Thank you for choosing Orli Jewellery, and we hope they absolutely love them ✨

Rated 5 out of 5 stars

Quality service

Whilst website wasn’t the easiest the service was great , good price and speedy delivery

January 26, 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for taking the time to leave a review, Barbara. We’re really pleased to hear you were happy with the service, pricing and speedy delivery. We also appreciate your honest feedback about the website and it’s something we’re always working to improve. Your comments genuinely help us do better. Thank you again for choosing Orli Jewellery ✨

Rated 5 out of 5 stars

Beautifully designed and made

I ordered a necklace as a gift for my besties birthday and loved it so much I ordered myself a heart necklace. Exquisitely made, Orli designs are different and the quality seems excellent. Coupled with an efficient service, good value and lovely packaging on delivery, I’m a very satisfied customer. 😊

January 24, 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for such a lovely review. We absolutely love hearing that you treated your bestie and then yourself too. That’s the highest compliment. We’re so pleased you loved the design, quality and packaging, and that everything arrived smoothly. Thank you for supporting Orli Jewellery. It truly means the world to us 💛

Rated 5 out of 5 stars

….Beautiful earrings

My birthstone earrings have just arrived for my friend's birthday. Arrived promptly and in beautiful packaging. Will definitely use this company again.

January 23, 2026
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you Diane, for your kind review. We’re delighted to hear your birthstone earrings arrived promptly and that you loved the packaging. They make such a thoughtful birthday gift. We’d absolutely love to welcome you back again in the future. Thank you for choosing Orli Jewellery 💛

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