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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product for its quality, comfort, and effectiveness in providing reliable protection. Many people highlight how the product has significantly improved their confidence and daily lives, allowing them to engage in activities without worry. The customer service is also frequently commended for being excellent, polite, efficient, and responsive. However, some customers experienced issues with the ordering and delivery process, noting that shipments occasionally took longer than anticipated. A few other people also felt that the sizing was inconsistent or that the product's design, such as the waistband or absorbent pad, could be improved. There were also mentions of dissatisfaction regarding the company's return policy, particularly when customers found the product uncomfortable or the sizing incorrect after opening a single item.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the comfort,... See more

Quality

Clients share positive opinions on quality, with many praising the product's comfort, absorbency, and overall... See more

Order

People report ambiguous experiences with order. While some customers praise quick delivery and express... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers experienced fast and easy... See more

Customer service

Customers generally report positive experiences with customer service, highlighting efficient, courteous, and... See more

Based on these reviews

Rated 4 out of 5 stars

The two main issues, after surgery, radiotherapy and chemotherapy, it is difficult to control bladder leaks. As I live in Spain, in the summer I can dry my pants in about two days but don’t often use... See more

Rated 4 out of 5 stars

Good fit comfortable price a bit high but better than Pads or nappies so worth paying Waist band folds absorption pad falls out no way to secure it But have released a new version with improveme... See more

Company replied

Rated 4 out of 5 stars

The boxers are a great fit and absorbs well however I still suffer from leaks outside the area that is protected. Hard to explain but I believe that the total leg area also needs to have some absorbin... See more


Company details

  1. Underwear Store

Written by the company

Orykas is a men’s underwear brand specially designed for those experiencing light to moderate urinary leakage. Our mission is to provide discreet, comfortable, and high-performing solutions — without compromising on style or dignity. We use high-tech, Oeko-Tex® certified bamboo fabric that is ultra-absorbent, breathable, and gentle on the skin. Each boxer is engineered to absorb up to 300 ml of liquid, offering day-long protection and peace of mind. Worn and trusted by over 23,000 men, Orykas is redefining what comfort and confidence mean for men facing bladder leakage. We currently serve customers across France, Germany, the United Kingdom, Ireland, the United States, and Australia, through dedicated e-commerce platforms.


Contact info

4.0

Great

TrustScore 4 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They work as advertised

They work as advertised! I was originally doubtful that they would make a difference but I was wrong. The laundry sheets are a much better alternative than using a Tide Laundry pod.

March 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Hooked on Orykas!

After using Depends for the past three years on my surgery-induced small leakage incontinence, I had decided to try another approach with less hassle results! I came across an ad for Orykas and it sounded pretty impressive, so I decided to give them a try and got my first pair a few weeks ago. They are really comfortable, fit nice, and are relatively easy to wash out!! Gonna order another pair or two soon as will be a great addition to my overseas packing this summer!!!

February 26, 2026
Unprompted review
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Reply from Orykas

Thank you so much for taking the time to share your experience — it truly means a lot to us.

We are really glad you decided to give Orykas a try after using disposable products for so long. Making that switch can feel like a big step, so it is wonderful to hear that you found them comfortable, well-fitting, and easy to care for.

Knowing that you are planning to take them overseas this summer is the best compliment we could receive. That kind of confidence and convenience is exactly what we aim to provide — less hassle, more freedom.

If you ever need any help choosing additional pairs or preparing for travel, we are always here.

Thank you again for your trust and support.

Kind regards,
Alice

Rated 1 out of 5 stars

Do not order from this company

I ordered a pack of 3 (plus 1 free 89.99) for my Dad who has advanced Parkinsons & Dementia. By the time they arrived which was a lengthy process my Dad had changed his mind (as he often does due to his condition), opting for disposable ones instead. Contacted CS within 24 hrs of receiving package, to be advised that as I had opened the external postal bag, not even the zip lock bags the underwear is in, I could not return! Even although I hadn't even opened any of the bags the underwear is in and there hadn't been enough time to wear 1 set never mind 4! Their policy is a sham and a con, to take hard earned money from vunerable people, often at a time when money is tight. Their website clearly states that products cannot be returned if opened or worn, it does not mention external bag. What customer would receive a package and not open the postal bag to see what was in it??? Please do not buy from this company as you wont get your money back if you need to return. Im disgusted.

February 24, 2026
Unprompted review
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Reply from Orykas

Hello

We are very sorry to read your review and to hear about your father’s condition. We truly understand how difficult and unpredictable situations can be when caring for someone with advanced Parkinson’s and dementia.

First of all, we would like to clarify that we cannot currently identify your order from your Trustpilot name alone. We have asked Trustpilot to request further information from you so we can locate the order and review the situation properly. Please respond to that request so we can assist you directly.

Regarding our policy, it is not designed to take advantage of anyone. Because our products are intimate hygiene garments, we must be extremely strict for health and safety reasons. We need guarantee that garments have not been handled or compromised. For that reason, we are unable to accept certain returns. This policy is in place to protect all customers and our warehouse staff.

Our returns policy is clearly stated on our website and accessible from the footer of every page. Many customers contact us prior to purchasing to confirm the policy, and we are always transparent about it.

We are genuinely sorry that the timing and circumstances led to this frustration. That was never our intention. If you respond to Trustpilot’s information request, we will be able to look into your specific case further.

Kind regards,
Alice
Customer Service

Rated 1 out of 5 stars

If I could give less than 1 star I…

If I could give less than 1 star I would. I completely agree with another review given about their refund policy. I have tried 3 times with emails but get the same response even if Alice (if she is real) is very polite with her replies. I have 3 things that were advertised which were not good for me with my purchase. The boxers were smelly, they became wet and were not absorbent and were uncomfortable to wear. You are not given an opportunity to buy just one pair to try them which is not right. To any one thinking of buying them be very careful because their customer service afterwards is non existent and it is not a cheap product. They claim they are just a small company which I doubt from the immense publicity they have and this to be the reason they will not refund.

February 18, 2026
Unprompted review
Orykas logo

Reply from Orykas

Hello John

We are very sorry to read your review.

At this stage, we have not been able to locate any order associated with your Trustpilot profile details. We have therefore asked for further information so we can properly investigate your case.

Please respond to Trustpilot’s verification request when you receive it, or contact us directly with:
• Your order number
• The email address used to place the order
• The full name on the order

I personally respond to every single customer email. We do not ignore customers, and we do not dismiss concerns. If there is an issue with a product, we absolutely want to review it properly.

Regarding your comments about odour, absorbency, and comfort, these are not experiences we typically receive feedback about, and we would genuinely like the opportunity to understand what happened. Fit and usage can affect performance, and we always try to guide customers individually.

As for refunds, our policy regarding opened intimate garments is clearly stated and applied consistently for hygiene reasons. It is not linked to company size, and it is not about avoiding responsibility.

We are a real small team, and we do handle every case manually. If you provide your order details, we will investigate fully and respond transparently.

Kind regards
Alice
Customer Service

We remain available to resolve this properly.

Alice
Customer Support

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Rated 1 out of 5 stars

No returns policy!

Like all other 1 star reviews, we have come stuck with their no returns Policy, even if you have not opened the packages. This has cost us money we can't afford to lose.
If they have such an unusual no returns policy, then this should be made crystal clear to the customer at the time of ordering and not hidden away in the smallest print at the bottom of the website. If we can't wear and try your product, we can't give it a good review!

February 16, 2026
Unprompted review
Orykas logo

Reply from Orykas

Hello

We are sorry to read your review.

At the moment, we are unfortunately unable to identify any order associated with your Trustpilot profile details. In order to properly investigate and respond accurately, we have submitted an official information request through Trustpilot. Could you please respond to that request with your order number or the email address used at checkout? Without those details, we are unable to locate your purchase.

Regarding our return policy, it is clearly stated on our website and accessible from the footer on every page. Due to the intimate and hygiene-sensitive nature of our products, we are very strict when it comes to taking back items. This policy is in place to protect all customers as well as our teams handling returns.

We understand that this may not suit everyone, which is why many customers contact us before purchasing to clarify sizing and return conditions. We are always transparent when asked, and we respond to every single customer email personally.

Would you be so kind as to reply to the Trustpilot request so we can look into your specific case properly.

Kind regards
Alice
Customer Service

Rated 5 out of 5 stars

Fast easy shipment

Fast easy shipment. I was very skeptical about their claims, but since my surgery 11 years ago, Depends ® just didn’t work well for me. As soon as my products arrived, I put them on, no pads, just the black long legs boxers. By the time I went to bed, it seemed dry and nice. Best part is when I woke up, still dry! I’m hoping to purchase more of these. They definitely work for me! I can’t tell you how many times I left an event early due to leaks. Try them, you will be pleasantly surprised.

February 11, 2026
Unprompted review
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Rated 3 out of 5 stars

Drying them took a long time

Drying them took a long time in the sun.Was told no tumble dry. Will be an issue trying to get them dry in Winter. Other than the drying issue,Product nice and comfortable.

February 6, 2026
Unprompted review
Orykas logo

Reply from Orykas

Hello

Thank you for taking the time to share your feedback.

You are absolutely right that we do not recommend tumble drying. This is to preserve the integrity of the absorbent layers and maintain the long-term performance of the garment.

Because of the multi-layer absorbent technology, they can take longer to dry than regular underwear, especially in cooler or more humid conditions. In winter, we generally recommend placing them in a well-ventilated, warm indoor space to speed up the process.

We are very pleased to hear that you find the product comfortable and that you are otherwise happy with it. Comfort and reliability are extremely important to us.

Thank you again for your balanced review.

Kind regards
Alice
Customer Service

Rated 4 out of 5 stars

The two main issues

The two main issues, after surgery, radiotherapy and chemotherapy, it is difficult to control bladder leaks. As I live in Spain, in the summer I can dry my pants in about two days but don’t often use them in the winter because it takes too long. Also my anatomy has altered and can cause side leaks especially when sitting. If the material could be widened this would help. Hope this helps. Mike - 74years old

February 11, 2026
Unprompted review
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Rated 4 out of 5 stars

The pairs I purchased recently

The pairs I received about six weeks ago fit tight, especially around my butt. The two pair I received several weeks ago fit much better and are more comfortable. In both cases the size was the same, XL

February 10, 2026
Unprompted review
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Rated 4 out of 5 stars

Best I have found-

They protect----sometimes there is irritation by my junk so I need to change..... not cheap .....but quality product

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with the product

I am very happy with the product's performance and practicality (esp the washability - though admittedly they DO take a long time to dry completely...).
I was also impressed by the company's Customer Care team, who answered my small query qickly and effectively.

February 10, 2026
Unprompted review

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