Oscarandtilly Reviews 

627
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product range, noting that it offers a fantastic variety of items suitable for everyone to enjoy. Reviewers often mention the exceptional quality of the products, describing them as stylish, well-made, and luxurious. People also highlight the beautiful packaging, which frequently includes lovely personal touches and thoughtful details from the owner. Consumers consistently note that the delivery service is extremely prompt and reliable across all their purchases. Additionally, buyers appreciate the outstanding customer service, emphasizing that inquiries are always answered quickly and in a very friendly manner.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the excellent quality, beautiful... See more

Quality

People report positive experiences with quality, highlighting that items are beautifully made with gorgeous... See more

Customer service

Clients share positive opinions on customer service, frequently describing support agents as friendly,... See more

Service

Reviewers highlight positive aspects of service, frequently describing it as second to none, impeccable, and... See more

Delivery service

Reviewers express great satisfaction with the delivery service, frequently highlighting fast shipping times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oscar and Tilly are outstanding!!! From order to delivery it was an absolute pleasure to deal with this company. My order arrived beautifully packaged with a lovely note inside- a charming and much a... See more

Company replied

Rated 5 out of 5 stars

Amazing choice of beautiful products at affordable prices. A great clothing range to suit all ages. I have had lots of complaints about the tulle mink skirt i bought, so comfortable yet stylish. I ha... See more

Rated 5 out of 5 stars

Quality products sea salt candles packaged so wonderfully arrived in a strong box well presented with candle holders it was a lovely experience even better then St Eval and home and bay packaging I... See more

Rated 5 out of 5 stars

Nothing negative to say. I've ordered multiple times and delivery has always been quick. The quality of products I've bought has been excellent and on the one occasion I had a query , the customer se... See more


Company details

  1. Home Goods Store

Written by the company

Oscar & Tilly is a small family run business specialising in indulgent and luxurious products for your home and lifestyle. We bring together the finest materials and stunning designs from artisan suppliers. Every item we stock is expertly made to the highest quality, and we hand-pick every supplier we feature on our website. Our vision is based on great quality, skilled craftsmanship and unique products. Treat yourself or someone special.


Contact info

4.9

Excellent

TrustScore 5 out of 5

627 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(627)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I received a really beautiful bag in a…

I received a really beautiful bag in a dark burgundy suede. I had a question that the owner answered almost immediately on a Sunday night too! Great company great customer service and lovely products. Cannot recommend highly enough!

September 29, 2025
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Rated 5 out of 5 stars

Gorgeous products

I have bought several items from this lovely site and particularly like the feel that customers are important to them. There is always something a little different and prices are always reasonable. What's not to love about Oscar and Tilly !

September 3, 2025
Rated 5 out of 5 stars

Customer service is truly wonderful

I’ve not received my order yet - however just want to say how amazing the customer service is. There’s been a few hiccups with suppliers, however I have been kept well informed every step of the way, and honestly I have been blown away by the dedication, communication and care throughout this whole process already. I was looking for a specific candle, hence my order, but I will most definitely order from here again. They truly care about the customer experience, and that can be a rarity these days!

September 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company! The on line store is full of gorgeous things at amazing prices! I bought a green glass pear with sparkling lights inside and it is perfect for my bookcase.
Communication was excellent and delivery was superfast. I will definitely be buying from them again.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a scarf/wrap .

I ordered a scarf/wrap .
I sent an email asking a question and received a very quick and helpful reply.
The following day it arrived!
It was exactly as described and looked identical to the photo shown on the web site. It was packaged well and inside it was beautifully wrapped in tissue paper with a hand written note thanking me for ordering it . Wonderful service ! I shall be recommending Oscar and Tilly to my family and friends and intend buy things for Christmas from them ***** 🤩🤗

August 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Artichoke

Was looking for an ornament for our newly decorated lounge when I saw this on Oscarandtilly’s web site.
It arrived very quickly and exceedingly well wrapped.
Was delighted with the product. True to the colour of the website image, heavy and very well made.
Highly recommended.

July 22, 2025
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service - staff went above and beyond to ensure I could receive a bag in time for my holiday the following day.
I will 100% be using again and have recommended to friends too.
Thank you!

July 16, 2025
Unprompted review
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