Osmozis Reviews 

We paid over 50 Euros for two weeks of internet service while staying at the Goelia Hotel in Saint Gilles, France. The internet worked for the first day. After that, we were not able to connect at all on any of our devices. Do not waste your money on this! (Also, our hotel failed to inform us of the poor internet service at check-in, despite already being aware of this issue. We will also be mentioning this in our review of the hotel.)

We paid 54 euros for 12 days at the campground Baia San nicola for two devices. The measured speed was around 8 Mbps. That’s not up to standard for 2026. There are several routers mounted on wooden poles throughout the campground. Still, we kept losing the connection and had to reconnect over and over again. The range is a joke.
Apple MacBooks and iPhones had trouble staying connected, despite a strong signal. Unfortunately, I can’t recommend it.

Very helpful thanks

Slow, often not working, impossible to buy access online

This "internet service provider" is the worst I've ever experienced in all my days traveling. The connection worked ok the first day then all of a sudden I have "antennae issues". Im told to wait 1 day just to be told that nobody did anything to fix it. Then after calling 3 times, the 3rd time I had screen recorded proof of the connection to the SSID and how it just disappears after connecting for 3 seconds. The techs on the phone are very nice but this is false info to say you cover 2500 locations throughout France. It's funny how my evidence and professional network talk somehow got the connection to work long enough for my refund email to be sent back saying its now working. Then the next day no more connection. Please use your local providers. This is a scam and nothing more.

I thoughtlessly paid for 2 months of their WIFI service in Corsica, and in less than 2 days their service was down for a whole day. Their customer service only asked stupid questions and suggested a consultation. They should have looked at their server, it seems to be screaming that their service is available or dead in a given area. After that, I asked them to credit me with the 59 euros I paid for the two months, and they didn't even bother to reply. They are a gang of thieves, avoid them if you can.

There was no WiFi at the Eurocamp we stayed, so we purchased their WiFi package for 7 days @ €43. The WiFi worked for one day before it stopped working. We flagged this with the Resasol IT team onsite and they acknowledged that a number of the antennae onsite were out of order and therefore WiFi at our stall location was not available. We told them we wanted a full refund, however, when we got home we received a partial refund, because (according to them) we had used a considerable amount on day 1! There was no cap on this WiFi purchase and the problem was with the supplier's faulty equipment not with us, however, Ozmozis refused point blank to refund our purchase in full. Extremely poor service and deserves to be called out.

We bought a new smart tv. The tv would not connect as it did not ask for an access code. I contacted Ozmosis and within an hour I was asked for a Mac address. 15 minutes later The tv was connected. Excellent back up

Paid for four days, only got wifi-connection for half a day. To put it in short: still trying to get the refund I was promised. Look for other solutions, but I strongly advise you to not use Osmozis.

14:00 a reaction to your reaction: all the information you suggest in your reaction below has been shared last week already! After sending multiple emails, even today, there is no help at all from Osmozis to make sure we receive the refund you promised. Like I have stated earlier by email: refunding is no rocketscience or brainsurgery, it can be easily fixed by Osmozis on account of customer friendliness. But the staggering lack of cooperation is really appalling.

Concluding: if Osmozis really wants to help, solve it. All the information and details is known to your company.

15:15 : all information you request is already been sent to Osmozis (last Thursday, august 8)

Excellent service responded in a few hours and resolved the issue 10/10

For many years Osmosis is the only option in the naturist camping La Genèse (no mobile network reception). All these years the quality is awful, and it is not improving. All people I met have the same experience explained only by offensive words. And their support don't care. Maybe this is the result of monopoly.

P.S. Service contacts during previous years didn't bring improvements, so tickets were considered useless. And there is no competition there, so no choice.
Examples of issues: DNS troubles (IP address is not issued) are very frequent, extremely low bandwidth, IP calls do not work etc.

Connection is very bad, although i am very close to the connection tower on de campsite.
Often there is no connection or it stops every 2 seconds just to loose connection again and build it up. Very very very frustrating if you try watch an olympic sports match.
I did not expect the flawless connection i have at home but this is just back to the old fashioned dial up connection age…

Excellent service following a captive portal issue which wouldn’t permit an Android (TV box) to connect.
Great advice /solution provided and it works. Advice to others needing a device connection - know your device MAC address.

I didn't received the email with user and password. So only had 10 minutes of connection at the camping site. There is no automatic way to resend email or reset password. This is unnaceptable nowadays.

This is a vert simple review. I bought an osmosis package for 2 devices for one week at the Rives de Luberon camp site Cheval Blanc, Provence. It, the system, is not fit for purpose, it does not work and it is beyond frustrating. My advice is look elsewhere. Absolutely terrible. What is also interesting is, when reading the five star reviews they have a reply from osmosis. Strangely, none of 5e detrimentally reviews are similarly blessed.

I had problems in renewing my wi fi package for another year. Your technician sorted this out very quickly and efficiently on the telephone and I am now reconnected for another year

Really helpful and knowledgeable, also very patient.

Great service. I found the help line extremely helpful.

tres sympatique super agreable un technicienn tres serviable michael masiuk

AVOID: I ordered a OSMO mifi router. Date of delivery was only communicated after purchase. Too long for me (2 weeks). I immediately cancelled the order but no response on my emails. Received one response in an unknown language.
Package was delivered after 2 weeks. No adress on their website, no senders adress on the package, nowhere something about return proces. Looks very bad.

Edit 10-1-2024: I was asked to give some more details about this issue within 3 days. This question came about 4 weeks after the review. As if this already isn't worse enough. So, there we go:
- ordernr OSNL7384
- about 7 emails received in the period after purchase, of which two in a for me unknown langage.
- no answer on my question about details to send the product back. Only general answers about understanding my frustration.
- I confronted them with my legal rights as consumer and handed over the issue to my legal support.
-I don't want to hear anymore about this issue, nor from Osmo, nor from TrustPilot. It's enough.