Ospeka Reviews 

206
•
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

This business is a con artist. I purchase an item on Pinterest and when I receive it, it was totally different from the picture. During the time I was waiting on the delivery, they never communicated... See more

Rated 5 out of 5 stars

Lovely watch strap - got the silicon band and it’s just like Apple but so much better value for money! The note, discount code and chocolate in the package were such a lovely touch. Great customer ser... See more

Rated 5 out of 5 stars

I’ve ignored the persistent requests for a review for a while, as I’ve never understood how anyone can provide useful feedback without having properly used the item for a period of time. It’s been a f... See more

Rated 1 out of 5 stars

Everything has been going well until I tried to initiate a warranty return after my watch band started peeling off after just a few uses, enquiry sent , email follow up and guest what, I got ghosted... See more

Company details

  1. Online Marketplace

Written by the company

At Ospeka, we believe that owning luxury Apple Watch Straps, iPhone Cases and Apple Accessory items should be affordable. We carefully curate and test selected high quality Apple Watch bands and iPhone accessories. Apple Watch Straps and Apple iPhone accessories have a new home! 🚚 Free UK Royal Mail Delivery.


Contact info

3.4

Average

TrustScore 3.5 out of 5

206 reviews

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3.4

All reviews

(206)

1 review in the last 12 months

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Rated 4 out of 5 stars

Great customer service

Giving 4 starts because my order came missing one item at first which was immediately sorted. So far both the strap and the charger I bought are working well and I’ll be ordering more straps. Really good value for money!

July 18, 2023
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Rated 1 out of 5 stars

Beware new products. Two faulty cases, no response from them now…

Bought a MagSafe case for my IPhone. Right hand button would not depress. They sent another. Same problem. Agreed to return. The label they sent rejected by Royal Mail. Travel time, fuel to main sorting office. Paid over £4 to return. Emails and web forms now still remain unanswered. They say they are a small family run company. Need to do so much better with new products, returns & customer service. A small Dime bar in the box is the only compensation I have had so far. Wish me luck with my refund!

June 29, 2023
Unprompted review
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Reply from Ospeka

Alison, please accept our sincerest apologies for any inconvenience and for the delay in our communication. We appreciate your feedback, and we are improving our processes for curating better products. It appears that our team, though late, has processed your refund. If you have any questions, please don't hesitate to contact us.

Rated 1 out of 5 stars

Avoid

I have had a nightmare with this website I purchased a strap for my Apple Watch & at first the strap was ok but after a few weeks the strap was faulty so contacted them & it took over 2weeks for a reply!! When they did reply they offered to send me another strap which again is doing the same thing so I contacted them again to ask to try another kind of strap but surprise surprise it took nearly 3 weeks for a reply & when they did reply they said that’s fine to try another strap & to be fair they offered me a free strap as a good will gesture but the strap I received was of really poor quality, I did write 2 reviews about the straps but they never put them up for anyone to see?????? SoI have now asked for a refund so hopefully I will receive the refund this year 🤞

June 21, 2023
Unprompted review
Rated 3 out of 5 stars

Work to do on aftersales customer service

The website is really good, great products on sale, fast delivery, and well packaged. However, their aftersales customer service is not great, they take a long time to reply to emails and to process refunds. This is an observation and hopefully over time it gets better!

May 16, 2023
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Reply from Ospeka

Martin, thank you very much for your honest feedback.

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Rated 5 out of 5 stars

I’ve ignored the persistent requests…

I’ve ignored the persistent requests for a review for a while, as I’ve never understood how anyone can provide useful feedback without having properly used the item for a period of time. It’s been a few weeks now and I’m happy to report that my straps have been excellent. The trail loop has seen most use and has worked perfectly. The Velcro is 100% secure, without the hooks tearing up the loop fabric every time you take the watch off. It looks, feels and performs like a high quality product.

May 20, 2023
Rated 1 out of 5 stars

Excrement covered in glitter

Avoid - bought their “fast” 3-in-1 charger but it didn’t come with a plug and charges intermittently. So much so that it wakes us up at night. They sent a replacement (after I had to hound them, they “forgot” to place the order) and the replacement does exactly the same thing. Fancy marketing masking really poor products. It was not cheap
Either at nearly £40.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Good trustworthy service

I ordered two strap for my apple ultra watch and was very pleased with the service and the cost match the quality. Unfortunately I made the mistake of ordering with another company to which was not a great experience so I have just completed a second order today for two more new straps with the trusted Ospeka.

June 8, 2023
Unprompted review
Rated 3 out of 5 stars

Good service, but £25 for a case that costs less than £2 elsewhere

Service from the company was very good- quick delivery, well packaged, personalised note. The case itself fits well and looked as advertised. It's a fairly simple design, with no multi-layer shock absorbency/lining/magsafe etc. My main issue is that only a couple of weeks later I saw exactly the same case (not similar, literally the same case) on the Chinese shopping apps (Wish, Temu etc) for only £1.28. Considering this is being sold at £25, this is a ridiculously high markup. All Ospeka add is a little cardboard box with a stamp on the outside. The case itself is entirely generic. So, if you want quick delivery and happy to pay way over the odds, I can recommend Ospeka. However if you want good value and happy to wait a week or two, there is much better value to be found. Ospeka are essentially a reseller rather than a manufacturer or designer.

May 17, 2023
Ospeka logo

Reply from Ospeka

Thank you for taking the time to share your detailed feedback. We're delighted to hear that you were pleased with our quick delivery, packaging, and personalized note. We strive to provide excellent service to all our customers.

We understand your concerns regarding the pricing of our phone cases. The prices on different platforms can indeed vary widely. At Ospeka, we aim to offer more than just a product. Our price includes the added value of quality assurance, fast and reliable shipping, personalized customer service, a dedicated support team to ensure a smooth and satisfying shopping experience, and a 12+12 month product guarantee for peace of mind.

While the case may appear identical to those found on other platforms, our sourcing process involves careful selection and quality checks to maintain the high standards we promise our customers. Additionally, our team invests significant effort in ensuring that every order is packaged with care and delivered promptly.

We appreciate your perspective and are always looking for ways to improve our offerings and services. Your feedback helps us in this continuous effort.

Thank you once again for your review and for choosing Ospeka. If you have any further questions or need assistance, please do not hesitate to contact us.

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Rated 1 out of 5 stars

Poor quality

May 17, 2023
Ospeka logo

Reply from Ospeka

Matthew, thank you for your feedback. We're sorry to hear that you're not satisfied with the product quality. Please provide us with more details so we can resolve this issue for you. Your product is covered by our 12+12 month guarantee.

Rated 4 out of 5 stars

Updated review

Updated review. Initial order process, delivery, and packaging excellent but a return/refund request was unanswered. In fairness to ospekastraps.com I now have revised my previous review as customer service have now reached out with an apology for delay and are arranging return / refund.

May 23, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID - SCAM

AVOID. Ordered a product that was £25 but could have been bought for £3. Returned the item, was told over a week later that they had received the item and would refund me in the next 2 days. Over a week later and after me sending 6 emails, I have heard nothing back and received no refund. I have had to raise a dispute with my bank just to get a refund.

May 22, 2023
Unprompted review
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Rated 5 out of 5 stars

High quality all round

A quality product with quality service. Shopped around a bit for an iPhone case. When received I was pleased I did. High quality case, feels good, not too ‘fat’ when added to the phone and looks good (green with orange buttons)!
A nice touch with the personal sticky note on my order recognising it was my first. Packaging was good too and received in a couple of days.

May 12, 2023
Unprompted review

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