Since I've became a otr client it's been a very good experience. Easy to use app for uploading paperwork, quick broker credit check in seconds. Payout in minutes, if no issues with paperwork, even on... See more
Company replied
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Review summary
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Based on these reviews
Thank you OTR for always searching for new ways to improve your already great company. I had a Broker back in the late 90's tell me "no one in there right mind gets involved with the trucking industry... See more
I just wanted to leave a review for Nichole Corrigan. She has helped me tremendously with a hiccup I was having with my previous team. I love the fact that she actually listens and resolves. As norm... See more
Company replied
OTR Solutions provides excellent customer service with every interaction! Processing is prompt and efficient. When I have had problems on my end - they have been quick to resolve them. Everyone I h... See more
Company replied
Company details
- #13 of 24 best companies in Transportation Service
- #8 of 27 best companies in Logistics Service
- #185 of 249 best companies in Non-Bank Financial Service
Written by the company
With over a decade of service in the transportation industry, OTR Solutions continues to provide innovative freight factoring and technology to carriers and brokers while maintaining a strong emphasis on unmatched customer support. OTR's offerings are designed to help businesses of all sizes succeed in a competitive market.From protecting trucking companies with True Non-Recourse Factoring, aiding brokerages in unlocking working capital, providing fuel discounts with the OTR Fuel Card, same day funding options, business banking for truck drivers through OTR Clutch, and exclusive partnerhip deals, OTR Solutions truly embodies the "solutions" name and has one for everyone.
Contact info
1000 Holcomb Woods Pkwy, 30076, Roswell, United States
- 4709003678
- reviews@otrsolutions.com
- otrsolutions.com
4.5
Excellent
347 reviews
Replied to 41% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
OTR Associates are always responsive…
OTR Associates are always responsive and willing to help their customers.
January 16, 2026
Don't go with their Fuel Card
Don't go with their Fuel Card. $100 fuel may cost you $500 if they don't get paid in their first ACH. $150 LATE FEE? They don't have a website for you to go and see transactions and pay. They want you to go to Western Union, or send $ via direct deposit or ACH from your bank and being a owner Op. I don't have none of that and if I want it the Bank want to charge for it.
In less than 10th days they charge me $485.80 and I only spent $100. Also they want to gey their $ back twice a week.
Run, Run, Run away. Need a fuel card go for A/B. Being customer for over 3 years with not issue.
January 13, 2026
Unprompted review
Reply from OTR Solutions
Appreciate the feedback! We're always here to keep things smooth. Happy trucking!
Reply from OTR Solutions
We appreciate you! Always happy to help. Happy trucking!
Why OTR Is NOT Ideal for a New Business
Why OTR Is NOT Ideal for a New Business
1️⃣ Their rates are too high for beginners
When you’re starting out, every dollar matters.
OTR’s factoring rates for new carriers often fall around:
4% per load
Additional charges for fuel advances, ACH fees, portal fees, etc.
For a brand-new carrier with inconsistent volume, this eats your profit fast. They have a hard cut off time 12pm unless someone on your team respects you to bend this rule.
It is not truly non recourse.
December 10, 2025
Unprompted review
Reply from OTR Solutions
Thanks for sharing your perspective and we’re sorry to hear your experience wasn’t what you hoped. Starting a new business comes with unique challenges, and we never want factoring to feel like a burden. Our rates are designed to balance risk while staying competitive, but we know every carrier’s situation is different. Please reach out anytime, we’re here to help.
Worst factoring company
Worst factoring company! Our company was acquired by OTR Solutions by default and they suck! DO NOT EVER USE THEIR SERVICES EVER! THEY STEAL FROM SMALL BUSINESS OWMERS
December 10, 2025
Unprompted review
Reply from OTR Solutions
Hi Tatiana - we're sorry to hear you feel this way. Being acquired by a new provider can be a big change, and we never want that transition to feel negative. We truly believe OTR can bring positive help to your business and we’d appreciate the chance to understand what happened and work toward a resolution. Please reach out to our team directly, we’re here to help. Thank you.
i had a great experience with this…
i had a great experience with this company , there process was smooth, transparent, and very professional from start to finish. I especially want to thank Kyle Base for his outstanding support. His dedication and professionalism made everything much easier
highly recommended and truly appreciated.
LEVANT TRANS INC
May 2, 2025
Reply from OTR Solutions
Thank you for sharing your experience! We’re thrilled to hear the process was smooth, transparent, and professional from start to finish. Your recommendation means a lot to us - happy trucking!
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had a great experience with OTR solutions The team was professional, friendly, and went above and beyond to make sure everything was done right. I really appreciate their hard work and excellent employee
October 29, 2025
Reply from OTR Solutions
Thanks so much for the great feedback! We're glad our team could make everything smooth and stress-free for you. We’ll be sure to pass along the appreciation. Happy Trucking! 🚛
Reply from OTR Solutions
Thanks for the great feedback! We’re glad to hear your experience was smooth and supportive. Happy trucking!
Very good experience working with OTR…
Very good experience working with OTR fast money i love it and people they are very nice
October 29, 2025
Reply from OTR Solutions
Thanks for sharing! We’re glad you had a great experience and that everything was quick and easy. We appreciate your support- happy trucking!
They are some great group of people to…
They are some great group of people to work with and I’m not just saying that when I needed understanding they stopped and gave me some understanding in processing Amy did Shawna did Cody did and I appreciate them for giving me all the clarity I need
October 29, 2025
Reply from OTR Solutions
We really appreciate you sharing that! Our team works hard to make sure every client feels supported and understood, so it’s great to hear that came through. We’re glad to have you with OTR. Happy Trucking!
Reply from OTR Solutions
Thanks for the feedback.
We aim to keep our rates competitive and understand how important pricing is. We also work hard to keep things straightforward and dependable. If you ever have questions about how our rates work, our team is here to help!
App is easy to use and they pay quick
App is easy to use and they pay quick. So far no complaints. I hope they don’t chance on a decline but find ways to help the drivers while they improve there infrastructure for there growth. There is enough to go around, greed always ruins the credibility of big companies.
October 29, 2025
Reply from OTR Solutions
Thanks for sharing your experience! We’re glad to hear the app has been easy to use and payments quick. We appreciate your honest feedback about growth and driver support - our goal is always to improve without losing sight of what matters most to carriers. If you ever have suggestions, we’d love to hear them. Happy trucking!
Stay away from this company!!!!
Stay away from this company!!!!! all they do is lie. Bolt pay is a joke!!!!! you pay extra for no reason
November 5, 2025
Unprompted review
Reply from OTR Solutions
We’re sorry to hear this was your experience.
Bolt is completely optional, and many clients use it to access faster funding when they need it. If there’s ever anything you’d like us to review or explain, our team is always here to help. Thanks for your feedback.
There hasn't been an issue that OTR…
There hasn't been an issue that OTR hasn't solved. My partnership with them is effortless.
October 29, 2025
Reply from OTR Solutions
That’s awesome to hear! We’re proud to make things easy and keep your business running smoothly. Thanks for being a valued part of the OTR Family!
Reply from OTR Solutions
Glad we could be there when you needed us! Thanks for sharing. Happy trucking!
Reply from OTR Solutions
Appreciate the review! We're always happy to keep things simple and stress-free. Happy trucking
OTR is the best by far factoring…
OTR is the best by far factoring company I have ever had the chance of working with my team is always there when I need them for the smallest of things and now that we are using AI to factor loads and get paid same day almost when in one hour of delivery is great even on the weekends!!!!!!
October 29, 2025
Could not be better
October 29, 2025
Reply from OTR Solutions
Great to hear! We’re all about making your experience easy and reliable. Happy trucking!
Excellent attention and service.
October 29, 2025
Reply from OTR Solutions
Thanks for the love! We’re here to keep things running smoothly for you. Happy trucking!
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