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OTR Solutions Reviews 347

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TrustScore 4.5 out of 5

4.5

Transportation Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick responses, highlighting that interactions are positive and efficient. Many people appreciate the excellent customer service and the prompt processing of invoices, which helps them manage their business effectively. The service is frequently described as outstanding, with consumers noting the ease and speed of their overall experience. However, some customers also noted issues with payment processes, specifically regarding the timeliness of transfers and unexpected adjustments to factoring fees without prior notice. A few other people also felt that customer service was occasionally subpar, mentioning slow responses or a lack of communication regarding account changes.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the helpfulness and professionalism of... See more

Service

Customers had positive experiences with service. Many reviewers praise the smooth, transparent, and... See more

Customer service

Clients share positive opinions on customer service, with many praising the responsiveness and helpfulness of... See more

Payment

Users describe ambiguous interactions with payment. Many reviewers express frustration with delayed payments,... See more

Response time

People report positive experiences with response times. Customers frequently praise the quick and clear... See more

Based on these reviews

Rated 5 out of 5 stars

Since I've became a otr client it's been a very good experience. Easy to use app for uploading paperwork, quick broker credit check in seconds. Payout in minutes, if no issues with paperwork, even on... See more

Company replied

Rated 5 out of 5 stars

Thank you OTR for always searching for new ways to improve your already great company. I had a Broker back in the late 90's tell me "no one in there right mind gets involved with the trucking industry... See more

Rated 5 out of 5 stars

I just wanted to leave a review for Nichole Corrigan. She has helped me tremendously with a hiccup I was having with my previous team. I love the fact that she actually listens and resolves. As norm... See more

Company replied

Rated 5 out of 5 stars

OTR Solutions provides excellent customer service with every interaction! Processing is prompt and efficient. When I have had problems on my end - they have been quick to resolve them. Everyone I h... See more

Company replied

Company details

  1. #13 of 24 best companies in Transportation Service
  2. #8 of 27 best companies in Logistics Service
  3. #185 of 249 best companies in Non-Bank Financial Service

Written by the company

With over a decade of service in the transportation industry, OTR Solutions continues to provide innovative freight factoring and technology to carriers and brokers while maintaining a strong emphasis on unmatched customer support. OTR's offerings are designed to help businesses of all sizes succeed in a competitive market.From protecting trucking companies with True Non-Recourse Factoring, aiding brokerages in unlocking working capital, providing fuel discounts with the OTR Fuel Card, same day funding options, business banking for truck drivers through OTR Clutch, and exclusive partnerhip deals, OTR Solutions truly embodies the "solutions" name and has one for everyone.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

347 reviews

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Replied to 41% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Help when I needed...

I've had a couple of times where I need my deposits changed to a different account at the last minute and you guys came thru with....

October 29, 2025
Rated 3 out of 5 stars

Owner OTR pay on time

I don’t like the way you take money from my account send to the broker with out contacting me,some brokers they laying
So between owner and broker OTR always on side of the broker they don’t care about you, broker say take $1000 that set they don’t ask you nothing is not work it’s need to be change

October 29, 2025
Rated 5 out of 5 stars

Great experience

I’ve been with them now. I think five years or better. Always paid they stay on top of everything they stay on top of who’s good to run with and who’s not. Always answer the phone when I call with any questions about anything. Recommend to anyone.

October 29, 2025
Rated 5 out of 5 stars

Communication

I have no issues every time I call they’re right on top of everything that I asked for communication is excellent. I’ve never had a problem.

October 29, 2025
Rated 5 out of 5 stars

Always helpful

My husband and I are new to the business and feel that could have not chosen better than OTR Solutions.
I have found guidance in every situation. Helpful with every inquiry. The fallow up in our progress. It has been great.
José and Gabriel always available. We appreciate you very much.

October 29, 2025

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