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OUKITEL Reviews 

3,367
•
TrustScore 3 out of 5

2.9

Cell Phone Store
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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, most reviewers were somewhat happy with their experience overall. Consumers often mention that the mobile devices and gadgets feature great build quality, impressive battery life, and solid performance for daily tasks. Many people also appreciate that setting up their new purchases is very straightforward and hassle-free. Some reviewers were not happy with the long-term reliability and overall performance as devices began failing over time. Customers also noted deeply frustrating experiences when trying to get assistance or solutions from customer support teams. Additionally, a few buyers experienced unexpected hardware failures and charging issues shortly after starting to use their items.

What people talk about most

Product

Consumers find product performance and quality to be ambiguous, reflecting high disagreement among reviewers.... See more

Quality

People report ambiguous experiences with quality. Many reviewers praise the solid build, storage, and battery... See more

User experience

Clients share negative opinions on user_experience, highlighting that software is horrendous and forgets your... See more

Customer service

Reviewers mention negative feedback about customer service, noting that support can be slow and sometimes... See more

Price

Users describe ambiguous interactions with price, as opinions on value vary widely. Some consumers feel that... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Product is excellent , however I received a charger that was not U.K. compatible . So had to order one from Oukitel at my expense ( as I remember over £40 ) my review would have been 5 stars but for... See more

Rated 2 out of 5 stars

Bought a phone through Amazon from Oukitel. All was great, only if the phone would work for a little bit longer as it stopped working - complete brick - in just over a year. I've written an email to t... See more

Rated 2 out of 5 stars

The constantly bouncing Add to Cart button was already annoying me. Then I got interrupted by a phone call while I had the item in my cart. When I finish the call I complete my purchase. Then when I c... See more

Rated 2 out of 5 stars

Somewhat disappointed with my W210 less than a week in... Yes, it is much larger than how it's portrayed on the website. It is also very heavy... These are not my concerns as such... The phone gets... See more

Company details

  1. #21 of 21 best companies in Cell Phone Store
  2. #66 of 70 best companies in Electronics Company

Written by the company

Established in 2007, Oukitel is a national high-tech enterprise boasting an advanced and experienced R&D team, a dedicated production crew, and excellent technical services. With a global presence, it has marketed in countries across Europe, Asia, North and South America, and has successfully cultivated over 130 distributors from 60 countries worldwide. Oukitel offers a wide range of services, with its OEM and ODM services extending not only to mobile telecom products but also to vaping and power stations.

Contact info

2.9

Average

TrustScore 3 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.9

All reviews

(3,367)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 5 out of 5 stars

Well pronounced calm product

Well pronounced calm product.
Exact description of and features of mobile phonesand mobile phone features.
Price discount.
Fast and safe delivery.
The mobile phone is of high quality and according to the product description.
Very satisfied! Thank you

September 23, 2024
Rated 1 out of 5 stars

My wife bought me the oukitel rugged…

My wife bought me the oukitel rugged wp23 mobile for my birthday in may this year I dropped it once and the screen cracked so I replaced the mobile screen and dropped it again on a carpet and it cracked again don't buy this so called rugged mobile the screen is rubbish it is not protected at all

June 27, 2024
Unprompted review
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Rated 5 out of 5 stars

Unbelievable deal, great phone.

Had it for 3 weeks now, no bugs or hiccups. I think the thickness doesn't include the camera bump, but still it's 'thin' given the battery size. Also the weight is no issue, I'm used to it already and don't even notice it in my pocket. I'm not a gamer, but performance is excellent on all the apps I do use (browser, maps with GPS, camera, YouTube, social media...) Comes with a protective TPU case, but didn't need it. Got into a minor motorcycle accident with it inside my jacket, not a scratch. The Oukitel launcher/skin is pretty basic but meets my needs, though I don't know why they didn't just use the standard Android launcher. Very happy with this phone, and amazed at the price.

September 12, 2024
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Rated 5 out of 5 stars

Top quality

Thankful that I found this company ! Their products are high end and tip quality and they make sure your satisfaction is met. Very professional and helpful and the staff is super friendly.

August 11, 2024
Unprompted review
Rated 5 out of 5 stars

The only brand I fully support

Last year bought oukitel Wp19 and I've been in love with the endless battery .I am forgetting where I left my chat because I am charging it once in 6 days and I use it a lot .But since is 220000 mAh battery you can literally go for a trip without needing to charge.Is a bit heavy this is the only thing I ask @oukitel to upgrade in the future and more women thin design smartphones but the CPU is something else without forgetting cameras I really like Oukitel and want more...

January 10, 2024
Unprompted review
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