Robert Oulsnam and Company  Reviews 

993
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 241 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive approach, making interactions pleasant and efficient. Many people highlight the exceptional service received, noting that the team goes above and beyond to ensure a smooth and stress-free experience from start to finish. Reviewers consistently commend the clear communication and prompt response times, with staff always keeping customers well-informed throughout the process. This dedication ensures an easy and efficient user experience, reflecting a genuinely caring approach towards clients.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, with many describing it as supportive, proactive, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professional, courteous,... See more

Response time

People report positive experiences with response times, noting prompt replies to questions and queries.... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently sold a property through Oulsnam and thought it worthy to note the exceptional service we received from Shelbi, Sara and Karen at the Barnt Green office. From start to finish... See more

Rated 5 out of 5 stars

We used Oulsnam Estate Agents to sell a residential property. Throughout the process, the sales team were helpful and supportive. The process was quite lengthy but we were kept up to date with devel... See more

Company replied

Rated 5 out of 5 stars

Another totally satisfying experience of selling through Oulsnams in Moseley Village. A buyer was found in the first month of putting the house up for sale. Oulsnams do a very good job in helping the... See more

Rated 5 out of 5 stars

I was dealing with Shania Benton & it was lovely working with her. Oulsnam is very transparent & customer friendly. They always try to work around your schedule & give a realistic timeline if yo... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info

4.8

Excellent

TrustScore 5 out of 5

993 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(993)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff Sarah and Ben were very good…

The staff Sarah and Ben were very good at getting answers of what was going on.
When we had to put it back on the market it was sold very quickly.
A big thank you to all the staff involved.

October 31, 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for taking the time to leave us a review. Your comments are greatly appreciated.

Rated 5 out of 5 stars

They kept me informed at all times

They kept me informed at all times
Very helpful..especially when trying to get the keys on moving day!!

October 28, 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind review. We hope you have settled well into your new home.

Rated 5 out of 5 stars

Oulsnam Moseley

Lauren, Joel, and James were brilliant and very helpful in showing, negotiating and completing my house. A very professional, attentive, and helpful team who I would not hesitate in using again in the future.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent staff

Wellbtyexstaff at Bromsgrove.
This was difficult, very longcwinded andclndrawn out, sale fell through3.
times
But Peter, Tom and Emma were hugely supported as I was also having a difficult time personally.
I wouldn't hesitate to recommend Oulsnam to anyone. Professional, attentive. Excellent, so, thank you to the team.

November 7, 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thanks for your kind review Claire we really appreciate you taking the time to complete this and hope you are settling well into your new home.

Rated 5 out of 5 stars

Ouslnams staff made a huge effort.

It was a strange experience. I had sold my home & was a cash buyer the seller inherited a property so there was no chain. However the solicitors did no cover themselves with glory. I had more frequent & regular updates from Angela Tabberer than from my solicitor. She was constantly chasing everyone to get the deal done. A big thank you Angela.

March 24, 2025
Rated 5 out of 5 stars

Robert Oulsnam Mosley House purchase

Robert Oulsnam, Mosley branch were really helpful when it came to me buying my first home. I especially want to thank Lisa for being well organised and readily available to answer any queries I had. I wish Robert Oulsnam and all the staff involved in purchasing my first property all the best. Till next time, Thank you everyone !

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience when both…

We had a great experience when both buying and selling with Oulsnam's. The staff at the Bournville branch were really helpful and we're always ready to answer our questions. Thanks a lot for all your help and support.

October 17, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your kind comments. We are delighted that you are pleased with the service we provided and the whole team wish you every happiness in your new home.

Rated 5 out of 5 stars

The Staff are just brilliant

The Staff are brilliant and work tirelessly to make sure your sale goes as smoothly as possible. You never have to wait on hold when you phone them, in my experience anyway and the Team work as one so they are all up to speed with the progress and keep you updated always. They are all wonderful. Thank you so very much.

September 30, 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your wonderful review, it has been a pleasure working with you in the sale of your property.

Rated 5 out of 5 stars

Always available to answer questions…

Always available to answer questions and quick to respond.

October 11, 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind review we were happy to help you with your purchase and hope you are settiling into your new home well.

Rated 4 out of 5 stars

Excellent professional service

Excellent professional service. Good communication and made the whole process easy acting equally for buyer and seller.

September 15, 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your kind review. I’m delighted to hear you were happy with the service and communication throughout the process.

Rated 5 out of 5 stars

Great buying process

Emma did a great job in our buying process. We really appreciate her help.

October 6, 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your review, we hope you will be very happy in your new home.

Rated 5 out of 5 stars

We were informed and our queries…

We were informed and our queries answered better than when we contacted our solicitor.

September 26, 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind reply we really appreciate you taking the time to complete this for us.

Rated 5 out of 5 stars

Smooth and pleasant experience from…

Smooth and pleasant experience from viewing to completion, Anna and all the Bournville team were wonderful. Thank you

September 30, 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Your review is much appreciated, Anna and the team wish you every happiness in your new home.

Rated 5 out of 5 stars

Very friendly and hard working team who…

Very friendly and hard working team who kept us notified weekly on the position of our sale. Thanks to Tim and all of the team for looking after us so well. We would not hesitate to recommend you to anyone needing their house/land sold.

October 3, 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind review we really appreciate you taking the time to complete this for us and are happy that you were pleased with the service we offered. We wish you well for the future.

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