Robert Oulsnam and Company  Reviews 

988
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions pleasant and productive. Reviewers frequently highlight the exceptional service, noting clear communication and a smooth, stress-free experience from start to finish. Many appreciate the prompt responses to inquiries and the proactive support from the team, often going above and beyond to assist. Customers often highlight the personalized care and guidance received, with staff explaining processes clearly and offering reassurance throughout their journey. Many feel confident in the company's reliability and trustworthiness, appreciating the genuine care and understanding shown by the team.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction and recommending... See more

Customer service

People report positive experiences with customer service, highlighting helpful, supportive, and communicative... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the promptness and... See more

User experience

Users describe positive interactions with user experience, often highlighting how the process was made... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently sold a property through Oulsnam and thought it worthy to note the exceptional service we received from Shelbi, Sara and Karen at the Barnt Green office. From start to finish... See more

Rated 5 out of 5 stars

We used Oulsnam Estate Agents to sell a residential property. Throughout the process, the sales team were helpful and supportive. The process was quite lengthy but we were kept up to date with devel... See more

Company replied

Rated 5 out of 5 stars

Another totally satisfying experience of selling through Oulsnams in Moseley Village. A buyer was found in the first month of putting the house up for sale. Oulsnams do a very good job in helping the... See more

Rated 5 out of 5 stars

I was dealing with Shania Benton & it was lovely working with her. Oulsnam is very transparent & customer friendly. They always try to work around your schedule & give a realistic timeline if yo... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info

4.8

Excellent

TrustScore 5 out of 5

988 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(988)

241 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No nonsense common sense approach

Angela and the team made a potentially stressful process into a calmer experience keeping us updated and informed, and on tap to answer any questions and find the answer when not readily available.

November 21, 2025
Rated 5 out of 5 stars

Friendly, Knowledgeable and Highly Reliable

James, Lisa and the team at the Moseley office were excellent throughout our house sale. We first bought the property through James back in 2001, so choosing to work with him again felt completely natural. His knowledge of the local market is second to none, the sale moved quickly, and we felt genuinely supported from start to finish. We’re really grateful for everything they did and would happily recommend the Moseley office to anyone thinking of buying or selling.

December 1, 2025
Rated 5 out of 5 stars

Ben was fantastic

Ben was fantastic, customer focused & organised. He and his team are simply the best.

November 21, 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your review. Safe to say it was a journey for you both but we got there in the end. All the best.

Rated 5 out of 5 stars

Great purchase experience

From the moment our offer was accepted, we had regular updates on the purchase progress. Even with a few hiccups of ours along the way, we were able to eventually complete on our ideal home in Droitwich. Even accomadating the pick up of keys on the Saturday. A great all round experience. Recommended

November 24, 2025
Rated 5 out of 5 stars

Ben was a great support right from the…

Ben was a great support right from the start. He maintained consistent contact with me and always responded to my calls. He went above and beyond his roles and responsibilities.

December 2, 2025
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Reply from Robert Oulsnam and Company

Thank you for leaving us a review Sophie. You know where we are if you eve need us again....although I assume you won't be wanting to move again any time soon! All the best.

Rated 5 out of 5 stars

First class service

I first met Shelby, Sarah and Karen when I bought my property through them over 4 years ago. So when I decided to sell they were my preferred agent. They have been just amazing, so supportive and helpful with my sale which had its issues. They were always at the end of the phone and constantly keeping me updated. I cannot recommend Oulsnam Barnt Green highly enough. I’ll miss you all but so grateful you helped me in my sale and also assisted in the purchase of my lovely new home 🏡

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Good Estate Agents.

Great photos and description of house. Friendly professional and helpful staff.

November 26, 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for your five star review. much appreciated and we are pleased to hear you were happy with out service.

Rated 5 out of 5 stars

Definitely the best Estate Agents in…

Definitely the best Estate Agents in Kings Heath!
Michelle met me at the property on the same day l contacted them, to save me having to make another journey from South Warwickshire. She gave a fair and accurate appraisal of the property and l was very happy to allow Oulsnams to handle the sale.
Throughout, l have been kept up to date via phone calls or emails. Great, friendly & professional Team.
I would like to give a special mention and Thank You to Georgie - she has been amazing, listened and sympathised with me when there has been a bump in the road - usually the legal folks

December 2, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your 5 star review and positive review for our Kings Heath team.

Rated 5 out of 5 stars

Amazing Service!!

Victoria, Debbie and Elisha are a pleasure to deal with at Oulsnams. Very attentive and professional!

I was kept up to date throughout the process and it was as seamless and efficient as it could be possibly be.

5 star service!!

November 20, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for such a kind review. We’re so pleased to hear that Victoria, Debbie and Elisha provided an attentive and professional service and kept you updated every step of the way. Your feedback means a great deal to us.

Rated 4 out of 5 stars

kept me well informed

kept me well informed, sold house within 6 months for acceptable price, always 'tried' to fulfill requests

November 17, 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for taking the time to share your feedback. I’m glad to hear you felt well-informed throughout the process. We always aim to meet every request, and I appreciate you recognising those efforts.

Rated 5 out of 5 stars

Great experience

Great experience. Ron was really nice and professional. He handled two viewings back-to-back for us and still took his time, explained everything clearly, and made the whole process easy. Would definitely recommend!

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

The staff Sarah and Ben were very good…

The staff Sarah and Ben were very good at getting answers of what was going on.
When we had to put it back on the market it was sold very quickly.
A big thank you to all the staff involved.

October 31, 2025
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Reply from Robert Oulsnam and Company

Thank you for taking the time to leave us a review. Your comments are greatly appreciated.

Rated 5 out of 5 stars

They kept me informed at all times

They kept me informed at all times
Very helpful..especially when trying to get the keys on moving day!!

October 28, 2025
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Reply from Robert Oulsnam and Company

Thank you for your kind review. We hope you have settled well into your new home.

Rated 5 out of 5 stars

Oulsnam Moseley

Lauren, Joel, and James were brilliant and very helpful in showing, negotiating and completing my house. A very professional, attentive, and helpful team who I would not hesitate in using again in the future.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent staff

Wellbtyexstaff at Bromsgrove.
This was difficult, very longcwinded andclndrawn out, sale fell through3.
times
But Peter, Tom and Emma were hugely supported as I was also having a difficult time personally.
I wouldn't hesitate to recommend Oulsnam to anyone. Professional, attentive. Excellent, so, thank you to the team.

November 7, 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thanks for your kind review Claire we really appreciate you taking the time to complete this and hope you are settling well into your new home.

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