I didn't apply or requested a service, membership or whatever this company offers. When I brought it to their attention. They were very helpful and professional in their customer support.
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I was surprised when I found out I had a subscription at ourkidswears.com as I didn't know the company before. However, Nela of the escalation team was helpful in solving the issue.
I contacted ourkidswear as I’d ended up setting up an account without realising. I spoke to Declan and he closed my account and refunded the two payments that had been taken. I can’t fault the custome... See more
The fact that when I send a message on the chat there was an immediate response. that for me was very good service. And my case was understood and attended to. and also, they remined me to respond so... See more
4.3
Excellent
206 reviews
Hasn’t replied to negative reviews
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Be careful. Not willing to help/refund.
Be very careful dealing with this company. We got in touch via the live chat to say that we had a membership that we never initiated - we'd never even heard of the company. We discovered the membership when we noticed a strange charge on our credit card. They refused to accept that we had not set up the membership or to refund the 'top up' charges which amounted to over $100. We cancelled the membership and now have to go to our bank to try to reverse the charges (fingers crossed) and cancel the credit card this company has been charging. Given we've never set up a membership or bought a product (we don't even have kids to buy kid clothes for) this feels like being robbed.
April 20, 2025
Unprompted review
Thank you Kenny for your assistance
April 16, 2025
Unprompted review
Alero helped me solve my problem
April 7, 2025
Unprompted review
Honest and truthful transaction.
March 26, 2025
Unprompted review
They were quick and attended to my…
They were quick and attended to my request
September 25, 2024
Unprompted review
able to communicate well and service…
able to communicate well and service was quick
March 6, 2025
Unprompted review
Good service thank you for helping me with my…
Thank you Van for helping me with my account. Please continue helping others🌹
March 4, 2025
Unprompted review
I have been automatically charge!
March 1, 2025
Unprompted review
What I liked about this company is that…they offer help at anytime of the day and their help is trustworthy all thanks to Carmen for assisting me when i needed help
What I liked about this company is that they give freebie’s and you get products at the lowest price,But I didn’t like the fact that this company deduct money from peoples account just like that without getting informed
February 16, 2025
Unprompted review
Elisa m-a ajutat
January 30, 2025
Unprompted review
"Issue is being handled well", "Helpful support", "Thank you for your guidance", "Claire reached out to assist
Issue is being handled well", "Helpful support", "Thank you for your guidance", "Claire reached out to assist
January 22, 2025
Unprompted review
Accidental Registration
I don't like how this site popped up when I was supposed to be signing up for another site, but I like how polite Raj is.
January 17, 2025
Unprompted review
It’s a scam
It’s a scam - please cancel your account immediately and cancel your bank card . I asked for refund because the account was set up for giveaway Stanley mug . But it was actually a membership. Went asked for refund the customer service says unable to cancel as the preview of subscription membership . Please please cancel this is a SCAM . Stealing from people hard earn money . Shame on you
January 19, 2025
Unprompted review
Thanks Alero!
The stuff is really great! Alero is in touch and helping to resolve the issue. Thanks a lot I’m very satisfied!
January 17, 2025
Unprompted review
Bobby was helping me to solve my issue…
Bobby was helping me to solve my issue for the subscribtion. Hopefully, it will be closed very soon.
January 16, 2025
Unprompted review
Cancelled my membership
January 14, 2025
Unprompted review
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