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Ourkidswears Reviews 206

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TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I didn't apply or requested a service, membership or whatever this company offers. When I brought it to their attention. They were very helpful and professional in their customer support.

Rated 4 out of 5 stars

I was surprised when I found out I had a subscription at ourkidswears.com as I didn't know the company before. However, Nela of the escalation team was helpful in solving the issue.

Rated 5 out of 5 stars

I contacted ourkidswear as I’d ended up setting up an account without realising. I spoke to Declan and he closed my account and refunded the two payments that had been taken. I can’t fault the custome... See more

Rated 5 out of 5 stars

The fact that when I send a message on the chat there was an immediate response. that for me was very good service. And my case was understood and attended to. and also, they remined me to respond so... See more

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

206 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Harry helped me

Harry helped me on in aproffessional way: quick and clear responses and explanations. Thanks Harry!

November 9, 2024
Unprompted review
Rated 1 out of 5 stars

First of all this company may fool a…

First of all this company may fool a person who doesn't understand the advert on tik tok !

I got billed for no reason while my order was not even out through !!

Be clear that a membership fee will be charged without the order going through !!

November 6, 2024
Unprompted review
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Reply from Ourkidswears

Dear Muhammed,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@ourkidswears.com for further assistance.

Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 1 out of 5 stars

I want to warn everyone that these are…

I want to warn everyone that these are scammers. They advertise as if it is a Douglas store, withdraw 10 euros from your card, then try to withdraw more. When you ask to return the money, they ask you to publish a positive review with gratitude and send them a screenshot of the review. It's a pity that I can't attach a screenshot of their letter where they describe their refund scheme.That is why, having realized that these are scammers, you find positive reviews about them.

October 21, 2024
Unprompted review
Ourkidswears logo

Reply from Ourkidswears

Dear Татьяна,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@ourkidswears.com for further assistance.

Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 1 out of 5 stars

SCAMMERS

THIS WEBSITE IS A SCAM. I THOUGHT IT WAS A SHEIN LINK GIVESWAY BUT THEN IT MADE ME CREATE A MEMBERSHIP WHEN I DIDNT WANT IT. FRAUD AND SCAMMERS SHAME

September 2, 2024
Unprompted review
Ourkidswears logo

Reply from Ourkidswears

Dear Berfin,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@ourkidswears.com for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

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