I didn't apply or requested a service, membership or whatever this company offers. When I brought it to their attention. They were very helpful and professional in their customer support.
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I was surprised when I found out I had a subscription at ourkidswears.com as I didn't know the company before. However, Nela of the escalation team was helpful in solving the issue.
I contacted ourkidswear as I’d ended up setting up an account without realising. I spoke to Declan and he closed my account and refunded the two payments that had been taken. I can’t fault the custome... See more
The fact that when I send a message on the chat there was an immediate response. that for me was very good service. And my case was understood and attended to. and also, they remined me to respond so... See more
4.3
Excellent
206 reviews
Hasn’t replied to negative reviews
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subscibtion cancellation and refund
the company ourkidswears was very helpful in my complint and i was very happy with the refund i asked for many thanks
August 7, 2024
Unprompted review
Reply from Ourkidswears
Dear Farha,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@ourkidswears.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Great!
Surprisingly positive service experience.
Customer service was eager, open minded, friendly and helpful to answer all questions around membership and shopping at Ourkidswears. Personally Ayla from their „escalation team” did everything to eventually make it a very positive and unique communication and shopping experience. Great!
July 23, 2024
Unprompted review
Reply from Ourkidswears
Lieber Ulrich,
Ihr Feedback ist für uns von größter Bedeutung, und wir bemühen uns, auf Ihr Anliegen einzugehen.
Wir haben Ihnen eine E-Mail geschickt, bitte schauen Sie in Ihrem Posteingang nach.
Sie können sich auch gerne an unser Kundenserviceteam unter support@ourkidswears.com wenden, um weitere Unterstützung zu erhalten.
Ihr Vertrauen und Ihre Zufriedenheit haben für uns oberste Priorität.
Mit freundlichen Grüßen,
Ayla
Great staff
July 12, 2024
Unprompted review
Good service
Good service, accommodating and prompt response to the inquiries. Thank you & God bless.
July 18, 2024
Unprompted review
Polite
Polite, informative, helpful, reassuring and solved my problem too.
July 16, 2024
Unprompted review
Zoe good service and providing refund
July 12, 2024
Unprompted review
Shopping online
Shopping online, reverted me to u site and signed me up with membership on the ad!
July 4, 2024
Unprompted review
Reply from Ourkidswears
Dear Joanne,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@ourkidswears.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Absolute scammers
Absolute scammers, theyve taken money out my account twice and no goods received
June 1, 2024
Unprompted review
Reply from Ourkidswears
Dear CHERYL,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@ourkidswears.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Customer Service Excellence by Jeremy
May 30, 2024
Unprompted review
Terrific Service
The service was terrific and never had any problems with orders or deliveries.
May 21, 2024
Unprompted review
They were able to assist me right on…
They were able to assist me right on time
May 16, 2024
Unprompted review
They helped me get my refund in a short…
They helped me get my refund in a short space of time🙏
March 8, 2024
Unprompted review
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