OurMoneyMarket Reviews 

387
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 372 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful staff for guiding them smoothly through remarkably quick and easy loan application processes. Many people deeply appreciate the dedicated customer support provided during initial inquiries, which consistently makes their financial interactions entirely stress-free, transparent, and straightforward. Some reviewers were not happy with excessively long phone wait times and noticeable processing delays experienced right after submitting the initial application. A few other people also felt that active communication dropped off significantly once contracts were signed, leaving them frustrated and struggling to secure timely assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives are extremely helpful,... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful, friendly, and... See more

Service

Consumers find service to be positive, highlighting professional, courteous, and impressively fast assistance... See more

User experience

Customers report a high level of satisfaction and delight with the user experience, describing the... See more

Response time

Customers consistently note positive experiences with response_time, highlighting how applications and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Christo and Gman were really easy to deal with in getting the pre-approval and contracts sorted prior to final validation. I was definitely made to feel like a valued customer and make it as seamless... See more

Rated 5 out of 5 stars

Amazing experience. So fast, efficient and extremely helpful. From initial enquiry to approval, no more than a couple of hours. So helpful as im not computer savvy. Guided me through to the final pr... See more

Rated 5 out of 5 stars

Customer representative Zafir is a credit to the company. He helped me understand what was happening and what I needed to do. He explained each step along the way and problem-solved a couple of m... See more

Rated 5 out of 5 stars

This was the third time we have used Our money market for a loan and we have always had great service. Ameeksha helped us throughout the loan application process this time and went above and beyond to... See more


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Finance Broker
  5. Loan Agency

Written by the company

OurMoneyMarket provides simple, low-rate, personal loans to help Australians make their next big idea a reality. We provide loans so you can buy a car, go on holiday, renovate your home, consolidate debts, whatever it is that you need. Apply online in minutes and have funds deposited as soon as the next day.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

387 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(387)

356 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great and quick customer service

These folks made the whole process so simple and quick. Great interrst rate too ! Would recommend to anyone. Aryan and Fernanda were so helpful and pleasant ☺️

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience with OMM

I had a very positive experience with Our Money Market. The process was straightforward and efficient, and Veer from the credit team was professional, responsive and extremely helpful throughout. I would happily recommend both Veer and Our Money Market.

July 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Super simple and fast

Super simple, great easy comms. Great explanations over the phone. Then the switch to text messages for speed. The process around checking statements via giving banking credentials just needs a little more assurance and guarantees. I did my own research for the legitimacy, but this could tidy up process for concerned consumers. Thank you

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous

Fernanda was amazing over the phone, took all my concerns into account and double checked everything before proceeding. Great experience

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Aryan and Ameeksha were really helpful finalising the process and stayed on the phone while I uploaded documents. They were very friendly and made the whole process stress free. I would recommend omm to anyone looking for help with finance. 🙂

July 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Very Happy with the Process

The application process was quick and easy, and the funds were settled much faster than I expected.

Thanks to Jake and Fernanda for their helpful and friendly customer service throughout the process.

I'd definitely recommend OMM to anyone with a good credit history who is looking for a straightforward lending experience. Thanks again for your great service.

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

Poor processes

I dont think I've written a review in my life but this was a bad enough experience to warrant it. Very quick to make the sale but dragged out the settlement process and then told me at the last minute that they couldn't facilitate the loan. Very limited detail on the reason why and no common-sense used for what equated to very low fortnightly repayments that id have no issues servicing. Long wait times to speak to someone and opening hours are only from 11-4. I'd never attempt to use their services again and would advise others to avoid also.

Clear disconnect between their sales team and settlements. Do your due diligence before stringing customers along.

July 3, 2026
Unprompted review
Rated 2 out of 5 stars

Quick for loan approval but shocking customer service

They were great when you apply for a loan, contantly following you up on progress etc. Money get transfered fairly quick BUT almost impossible to get assistance with the loan once approved. Extremely long waiting times for calling. Tried emailing them questions I needed answered like 'How do I make additional payments', 'Can I get a BSB/account info for making additional payments' etc(there is no option on my dashboard as forms/website suggest. Did not get any answers for 2 of my emails and third that did get answered look like AI and didn't answer half the questions I asked. $675 for a initial fee for getting the loan approved seemed very steep considering the weighted interest they are charging. Go with them if you have to, there are worse out there, but don't expect much in terms of getting a deal or needing assistance

July 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Payout letter thanks to Zac!

Zac was incredibly helpful, efficient and responsive with emails, texts and calls. Many thanks to Zac and the team at OurMoneyMarket and Handy Finance!
Kieron and Jasmine :)

July 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Outstanding customer service

My call had been in the queue for 17 minutes waiting to be answered when I received a text from Zac asking if my query could be assisted via text. I gave the reason for my call and Zac responded immediately to advise he could assist me. He then messaged back within 10 minutes with answers that resolved my query.
This is exlemplary service!!

June 29, 2026
Unprompted review

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