Worst Customer Support
A good clothing store with probably the worst customer service.
November 24, 2025
Unprompted review
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I love Outfitters
We visited the Outfitters store at Giga Mall Rawalpindi yesterday. We did some shopping and while leaving we happened to drop one of the bags here. We went the next day to look for the bag. To our surprise the store had kept our bag and handed it over to us.
September 23, 2025
Unprompted review
Terrible Customer Service & Refund Process
I ordered from Outfitters on Feb 19, 2025, received a low-quality product, and requested a return. They assured pickup in 4-5 days, but no one showed up. After multiple delays and excuses, they finally collected the parcel over two weeks later.
Then began the refund struggle. They told me I’d get my money in 15 days after confirmation on March 19, but even by April 4, nothing arrived. Now, they’re asking for another 3-5 days.
The whole process from product quality to return delays and now the refund has been a frustrating mess. Even platforms with worse reviews handle refunds faster. Never ordering from Outfitters again.
April 4, 2025
Unprompted review
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