Absolutely brilliant company. Order was delayed slightly. However, the customer service team was on the ball and got back to me immediately. On top of that the rings are exactly as advertised and fi... See more
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OUTLAWS. Amsterdam, is an Amsterdam based webshop, established in 2018 by two young entrepreneurs from Amsterdam. Thinking about life and bringing value to people, we realized that nowadays it’s all about exclusive brands. However, we think different. We believe you don't need expensive brands to express who you are. You express yourself by your style and the person behind that style. “If evolution is outlawed, only outlaws will evolve.”
Amsterdam, Netherlands
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Sizes inaccurate, had to pay for Return myself. Nl customs charged import duty and Outlaws refused to help me prove it was a return and import tax exempt. Cost me almost as much to return as original item. To add insult to injury thwir first responce was to offer me half the money back to keep the ring (which doesnt fit) what would I do with a rimg that doesnt fit and also proves the item was cheap crap......

Reply from OUTLAWS. Amsterdam
Ich hatte schon länger nach einem etwas breiteren und schwereren Armband wie dem ROYAL gesucht. Seit es angekommen ist, trage ich es ununterbrochen. Es passt perfekt sowohl zu meiner LumiNox Navi Seal als auch zur etwas eleganteren Tag Heuer 2000 Chrono.
Auch die Halsketten und Anhänger wirken massiv und sehr hochwertig.
Bei einem der Anhänger war die Ösw aufgebogen, so dass der sich von der Kette gelöst hat. Anstandslos wurde mir angeboten Ersatz zu schicken…
Soweit es mich anbelangt hält Outlaws of Amsterdam sein Setvice-Versprechen.
Einige der Teile/Designs findet man zwar auch bei anderen Shops zu günstigeren Preisen, aber diese sind von der Verarbeitung her von schlechterer Qualität und wirken letztlich etwas „billig“
I'd been looking for a slightly wider and heavier bracelet like the ROYAL for a while. Since it arrived, I've been wearing it constantly. It goes perfectly with both my LumiNox Navi Seal and my more elegant Tag Heuer 2000 Chrono.
The necklaces and pendants also look solid and very high-quality. The clasp on one of the pendants was bent, so it came loose from the chain. I was promptly offered a replacement… As far as I'm concerned, Outlaws of Amsterdam lives up to its customer service promise.
While some of the pieces/designs can be found at other shops for less, the workmanship is of lower quality and they ultimately look a bit "cheap."

Reply from OUTLAWS. Amsterdam
The purchase process was simple and the shipping time was very fast. I love the quality of the Saint Michael necklace. As an Army veteran who served in the Military Police Corps I have always felt connected to this patron saint. The style and quality of this necklace is very well done.

Reply from OUTLAWS. Amsterdam
Superb service, above and beyond, very few if any online and high street businesses with this level of customer support.. 6* rating from me. An awesome business model!!

Reply from OUTLAWS. Amsterdam
Amazing peices, never fails to amaze me with the quality and durability

Reply from OUTLAWS. Amsterdam
everything is perfect the earrings I love them so much and the delivery 🚚 service was fast

Reply from OUTLAWS. Amsterdam
Forged in Amsterdam by Outlaws making outstanding mens jewelled Gems in great styled rings, necklace and bracelets, forged in Silver and metal to your taste. A wide variety of tastefully uniquely made jewellery you will love to wear and be seen wearing for all occasion. This gem in blue and cradled firmly in a ring is outstanding in looks and fabrication and with a fantastic price ready to own all of your own.

Reply from OUTLAWS. Amsterdam
8 rings in now, the collection is growing very heavy!! Couldn’t recommend this brand more, the brotherhood continues!!

Reply from OUTLAWS. Amsterdam
Product was as advertize. Fit perfectly and well made with excellent quality

Reply from OUTLAWS. Amsterdam
Excelent, the rings have good quality and we're exactly as they look like

Reply from OUTLAWS. Amsterdam
Good products, and a small community is growing with them ! Funny to receive the e-mails rather than the boring ones from others brands, with a bit of story telling in it

Reply from OUTLAWS. Amsterdam

Reply from OUTLAWS. Amsterdam
I ordered 3 pieces for my husbands upcoming birthday, the ring was a little large so I needed to order the next size down.
I was on a time constraint so outlaws agreed to a green exchange and refunded me 50% of the ring cost which isn’t usually the done thing when pieces are bought using a deal! The customer service and quick response knows no bounds with Outlaws Amsterdam! The pieces are stunning and high quality, I know my husband is going to be a regular customer after he receives his gifts.
Thank you so much to the team for being so efficient and helpful. Top notch customer service.

Reply from OUTLAWS. Amsterdam
There was an issue with postage when returning an item with European customs which resulted in the item being sent back to me and ultimately I wasn't refunded. My partner reached out to the team and spoke with Sam who was absolutely fantastic in the way he dealt with my query. As I couldn't be refunded they issued me with 50% value of the refund as store credit and covered my return postage fee as store credit as well. Whilst I appreciate the customs issue was out of their control, I feel like the returns policy needs to be better outlined on the website for people ordering outside of the EU.

Reply from OUTLAWS. Amsterdam
Had a question about a piece and it was answered immediately, excellent customer service, kind and quick

Reply from OUTLAWS. Amsterdam
The team kept up with me after I paid and while my package took a while to get to me; communication was great 👌🏾. The rings however are beautiful just like the images and fits true to size and fits good. I have only had em for about a week, but so far I can’t complain. Keep up the good work Outlaws

Reply from OUTLAWS. Amsterdam
Perfect fit and finish. The two that I purchased for my wife fit like they grew there.
Thank you so very much for creating rimless pieces with such great detail.

Reply from OUTLAWS. Amsterdam
I received a Dragon style bracelet £40(which funnily enough i can't find on the website anymore) similar to the "dragon bite" one but chunkier and shiny. First off the little plastic packet it came in was covered in Chinese writing. I don't have a problem with chinese goods when im shopping for them but i was under the impression these came from Europe. Secondly the open mechanism is so sensitive that even a slight amount of pressure on the top of it and it unclips. Fallen off multiple times. I understand i received a more cheaper item than whats up for grabs but i was a little miffed.i also don't think the metal is top quality as it gives off a bit of a strange smell however it never discoloured my skin. Just be a bit careful when buying from these guys. (Received as a birthday present)

Reply from OUTLAWS. Amsterdam
Good ring nice design comfortable love it . People say you get them cheaper elsewhere . Maybe so but I think the interaction from the company and customer service is really good . Took 10 days to arrive which isn't an issue but bear in mind order early if for a special occasion. Very happy with it all good would buy again from them .
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