OUTLAWS. Amsterdam Reviews 

3,297
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,264 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the jewelry is exceptionally well-crafted, featuring stunning designs, solid weight, and durable materials that stand out. People consistently praise the prompt delivery times, excellent communication, and the wonderful packaging used for their orders. Consumers also note that the support team provides attentive and friendly assistance whenever questions arise. Some reviewers were not happy with sizing discrepancies, occasionally having to handle return shipping expenses independently. A few consumers additionally mentioned difficulties regarding unexpected import fees or sensitive clasps on certain items. These minor concerns appear alongside the overwhelmingly positive feedback regarding product quality and service.

What people talk about most

Product

Reviewers mention positive feedback about product quality and unique designs. Consumers highlight that items... See more

Quality

People report positive experiences with quality, highlighting that the jewelry is well made and features... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting fast shipping times and... See more

Order

Customers consistently note positive experiences with order processes, highlighting straightforward... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as exceptionally responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant company. Order was delayed slightly. However, the customer service team was on the ball and got back to me immediately. On top of that the rings are exactly as advertised and fi... See more

Company replied

Rated 5 out of 5 stars

Forged in Amsterdam by Outlaws making outstanding mens jewelled Gems in great styled rings, necklace and bracelets, forged in Silver and metal to your taste. A wide variety of tastefully uniquely made... See more

Company replied

Rated 5 out of 5 stars

I bought three pendants and they are all amazing. Made with great attention to details and great quality! Also greatly packed, which matters particularly if you think of making a gift to someone! Than... See more

Company replied

Rated 5 out of 5 stars

Outlaws Amsterdam offer a great range of quality pieces.I ordered 2 rings but messed up on my sizing and they made the exchange process simple & easy for me. The communication and after sales support... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

OUTLAWS. Amsterdam, is an Amsterdam based webshop, established in 2018 by two young entrepreneurs from Amsterdam. Thinking about life and bringing value to people, we realized that nowadays it’s all about exclusive brands. However, we think different. We believe you don't need expensive brands to express who you are. You express yourself by your style and the person behind that style. “If evolution is outlawed, only outlaws will evolve.”


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(3,297)

1,476 reviews in the last 12 months

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Rated 1 out of 5 stars

Sizes inaccurate and dont buy from UK

Sizes inaccurate, had to pay for Return myself. Nl customs charged import duty and Outlaws refused to help me prove it was a return and import tax exempt. Cost me almost as much to return as original item. To add insult to injury thwir first responce was to offer me half the money back to keep the ring (which doesnt fit) what would I do with a rimg that doesnt fit and also proves the item was cheap crap......

August 1, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Brett,

Reading this genuinely hurt.

I can only imagine how frustrating it must've been. You ordered a ring you were looking forward to, it didn't fit, and what should've been a straightforward return turned into a headache with shipping and customs.

We did our best to work through it together and offered a few different ways forward, but it's clear we still didn't end up with an outcome you felt good about. That's genuinely disappointing to read.

I've already reached out through Trustpilot asking for your order details. As soon as I hear back from you, I'll personally go through everything from start to finish and see if there's anything more I can do for you.

I won't leave you hanging.

Sam

Rated 5 out of 5 stars

Not the chespest on the Market, but worth the Money

Ich hatte schon länger nach einem etwas breiteren und schwereren Armband wie dem ROYAL gesucht. Seit es angekommen ist, trage ich es ununterbrochen. Es passt perfekt sowohl zu meiner LumiNox Navi Seal als auch zur etwas eleganteren Tag Heuer 2000 Chrono.
Auch die Halsketten und Anhänger wirken massiv und sehr hochwertig.
Bei einem der Anhänger war die Ösw aufgebogen, so dass der sich von der Kette gelöst hat. Anstandslos wurde mir angeboten Ersatz zu schicken…
Soweit es mich anbelangt hält Outlaws of Amsterdam sein Setvice-Versprechen.

Einige der Teile/Designs findet man zwar auch bei anderen Shops zu günstigeren Preisen, aber diese sind von der Verarbeitung her von schlechterer Qualität und wirken letztlich etwas „billig“

I'd been looking for a slightly wider and heavier bracelet like the ROYAL for a while. Since it arrived, I've been wearing it constantly. It goes perfectly with both my LumiNox Navi Seal and my more elegant Tag Heuer 2000 Chrono.

The necklaces and pendants also look solid and very high-quality. The clasp on one of the pendants was bent, so it came loose from the chain. I was promptly offered a replacement… As far as I'm concerned, Outlaws of Amsterdam lives up to its customer service promise.

While some of the pieces/designs can be found at other shops for less, the workmanship is of lower quality and they ultimately look a bit "cheap."

July 13, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Arcs,

Stoked to hear the ROYAL bracelet is seeing constant wear and pairing so well with both the LumiNox and Tag Heuer—that sounds like a killer setup.

Crafting heavy, premium pieces that stand up to real quality standards is always top priority, so knowing the craftsmanship and fast support on the clasp issue showed the clear difference is a massive win for the crew.

Respect for the heavy trust, solid feedback, and ongoing support!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Legit Company

The purchase process was simple and the shipping time was very fast. I love the quality of the Saint Michael necklace. As an Army veteran who served in the Military Police Corps I have always felt connected to this patron saint. The style and quality of this necklace is very well done.

July 15, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

L,

Stoked to hear the purchase was smooth and the shipping reached you fast.

Knowing the Saint Michael necklace holds such personal meaning for your service in the Military Police Corps makes this one extra special. Crafting solid, detailed pieces that reflect that kind of deep connection is always top priority, so hearing the quality hit the mark is a massive win for the crew.

Thank you for your service, heavy trust, and support!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Superb service

Superb service, above and beyond, very few if any online and high street businesses with this level of customer support.. 6* rating from me. An awesome business model!!

July 31, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Joe,

Receiving a 6-star shoutout and praise for the business model means everything.

Going above and beyond with customer support is top priority, so knowing the service stood out against the rest is a massive win for the crew.

Respect for the high praise, heavy trust, and support!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Amazing peices

Amazing peices, never fails to amaze me with the quality and durability

July 31, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Kash,

Stoked to hear the gear continues to stand the test of time for you. Crafting rugged, dependable pieces built for the long haul is always top priority, so knowing the durability consistently hits the mark is a massive win for the crew.

Respect for the heavy loyalty and ongoing support!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

everything is perfect the earrings I…

everything is perfect the earrings I love them so much and the delivery 🚚 service was fast

July 31, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Karim,

Stoked to hear the earrings are a hit and that they reached you super fast.

Delivering solid pieces backed by rapid shipping is always top priority, so knowing everything was perfect is a massive win for the crew.

Respect for the heavy trust and support!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Forged in Amsterdam by Outlaws

Forged in Amsterdam by Outlaws making outstanding mens jewelled Gems in great styled rings, necklace and bracelets, forged in Silver and metal to your taste. A wide variety of tastefully uniquely made jewellery you will love to wear and be seen wearing for all occasion. This gem in blue and cradled firmly in a ring is outstanding in looks and fabrication and with a fantastic price ready to own all of your own.

July 15, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Graham,

Stoked to hear the ring hit the mark in person and that you are backing the craft so heavily.

Crafting unique, high-quality pieces that stand out for every occasion is top priority, so knowing the blue gem ring exceeded expectations on both design and price is a massive win for the crew.

Respect for the heavy trust, support, and kind words!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

8 rings in now

8 rings in now, the collection is growing very heavy!! Couldn’t recommend this brand more, the brotherhood continues!!

July 30, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Matthew,

Eight rings deep is serious dedication!

Building up a heavy collection and backing the brand like that is the ultimate badge of honor. Crafting solid, top-tier pieces for everyday wear is top priority, so seeing the collection grow is a massive win for the crew.

Respect for the heavy loyalty, trust, and welcome to the brotherhood!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Product was as advertize

Product was as advertize. Fit perfectly and well made with excellent quality

July 1, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Rene,

Stoked to hear the product met your expectations, fit perfectly, and stood out for its high quality.

Delivering solid, well-crafted gear that fits just right is always top priority, so knowing everything was on point is a massive win for the crew.

Respect for the trust and support!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Excelent

Excelent, the rings have good quality and we're exactly as they look like

July 28, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Victor,

It means a lot that you took the time to share your experience with us.

We're really glad to hear you're happy with the quality and that the rings looked exactly as they did on our website. That's exactly what we aim for.

Thanks for being part of the crew. We can't wait to help you find your next piece.

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Quality products with people behind it

Good products, and a small community is growing with them ! Funny to receive the e-mails rather than the boring ones from others brands, with a bit of story telling in it

July 30, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Thank you for such an awesome review. It means a lot to hear you're enjoying both the quality of our pieces and the community we're building around them.

We're especially glad our emails stand out. We wanted them to feel like something worth opening, not just another message in the inbox.

We really appreciate your support and we're proud to have you with the crew.

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Quality and the personal help

Quality and the personal help

July 22, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Daniel,

Thank you for taking the time to leave us a review. It really means a lot to hear that you appreciated both the quality of our pieces and the personal support you received.

We truly appreciate your support and hope to have you back with the crew again soon.

Stay forged,
Outlaws Amsterdam

Rated 4 out of 5 stars

It’s nice but bit loose .

July 25, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Pinky,

Stoked to hear you are digging the piece overall.

Sizing can be tricky at times. If you ever want to look into swapping for a smaller size, reach out to support anytime so the team can get it sorted out for you.

Respect for the honest feedback and support!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Outstanding!

I ordered 3 pieces for my husbands upcoming birthday, the ring was a little large so I needed to order the next size down.
I was on a time constraint so outlaws agreed to a green exchange and refunded me 50% of the ring cost which isn’t usually the done thing when pieces are bought using a deal! The customer service and quick response knows no bounds with Outlaws Amsterdam! The pieces are stunning and high quality, I know my husband is going to be a regular customer after he receives his gifts.

Thank you so much to the team for being so efficient and helpful. Top notch customer service.

July 29, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Jeska,

Stoked to hear the pieces hit the mark for quality and that your husband has such an awesome gift lined up for his birthday.

Sorting out the ring size through a green exchange and getting that sorted on a tight deadline is top priority, so knowing the support team stepped up and took great care of you is a massive win for the crew.

Respect for the heavy trust, support, and kind words—excited to welcome your husband to the Outlaws family soon!

Stay forged,
Outlaws Amsterdam

Rated 4 out of 5 stars

Issue with refund and customs but customer service was great

There was an issue with postage when returning an item with European customs which resulted in the item being sent back to me and ultimately I wasn't refunded. My partner reached out to the team and spoke with Sam who was absolutely fantastic in the way he dealt with my query. As I couldn't be refunded they issued me with 50% value of the refund as store credit and covered my return postage fee as store credit as well. Whilst I appreciate the customs issue was out of their control, I feel like the returns policy needs to be better outlined on the website for people ordering outside of the EU.

July 29, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Savannah,

Reading this honestly sucks.

You followed the return instructions, waited nearly two months, and then ended up with the parcel back on your doorstep. I'd be frustrated too.

I've found your order now, and I've just sent you an email asking for the tracking details of your return parcel. Once I have those, I'll trace the whole journey and find out exactly where things went wrong.

I won't leave you hanging. We'll figure this out together.

Sam

Rated 5 out of 5 stars

Customer service

Had a question about a piece and it was answered immediately, excellent customer service, kind and quick

July 28, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

LaMarquez,

Stoked to hear the support team took care of you so quickly and kindly.

Providing fast, helpful service is top priority, so knowing your question was answered immediately is a massive win for the crew.

Respect for the trust and support!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

The team kept up with me after I paid…

The team kept up with me after I paid and while my package took a while to get to me; communication was great 👌🏾. The rings however are beautiful just like the images and fits true to size and fits good. I have only had em for about a week, but so far I can’t complain. Keep up the good work Outlaws

July 23, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Barry,

Stoked to hear the rings are looking great, true to size, and living up to the photos.

Sorry the package took a bit longer to arrive, but glad the team kept you fully updated along the way. Delivering high-quality pieces backed by reliable communication is top priority, so hearing you are happy with the gear so far is a massive win for the crew.

Respect for the trust, support, and honest feedback!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Perfect fit and finish

Perfect fit and finish. The two that I purchased for my wife fit like they grew there.
Thank you so very much for creating rimless pieces with such great detail.

July 24, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Michael,

Stoked to hear both pieces fit your wife so perfectly and that the detail on the rimless designs hit the mark.

Crafting unique, high-quality gear with precise attention to detail is always top priority, so knowing she loves the fit is a massive win for the crew.

Respect for the heavy trust and support!

Stay forged,
Outlaws Amsterdam

Rated 2 out of 5 stars

I received a Dragon style bracelet…

I received a Dragon style bracelet £40(which funnily enough i can't find on the website anymore) similar to the "dragon bite" one but chunkier and shiny. First off the little plastic packet it came in was covered in Chinese writing. I don't have a problem with chinese goods when im shopping for them but i was under the impression these came from Europe. Secondly the open mechanism is so sensitive that even a slight amount of pressure on the top of it and it unclips. Fallen off multiple times. I understand i received a more cheaper item than whats up for grabs but i was a little miffed.i also don't think the metal is top quality as it gives off a bit of a strange smell however it never discoloured my skin. Just be a bit careful when buying from these guys. (Received as a birthday present)

June 9, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Alex,

Reading this wasn’t easy because this simply isn’t the experience we want anyone to have with our pieces.

I’m sorry to hear the clasp hasn’t been performing as it should and that the bracelet left you disappointed. Regardless of whether it was purchased as a gift or not, we’d like the opportunity to make this right.

I haven’t been able to find an order under your name, so if you could send us an email with a few more details, I’ll personally look into this and see what we can do for you.

Thank you for taking the time to share your experience.

Sam

Rated 5 out of 5 stars

Good ring nice design comfortable love…

Good ring nice design comfortable love it . People say you get them cheaper elsewhere . Maybe so but I think the interaction from the company and customer service is really good . Took 10 days to arrive which isn't an issue but bear in mind order early if for a special occasion. Very happy with it all good would buy again from them .

July 28, 2026
Unprompted review

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