OUTLAWS. Amsterdam Reviews 

3,308
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning jewellery collections, showing the exceptional quality, unique designs, comfortable fits, and beautiful packaging of every order received. People are also deeply impressed by the fast delivery services and the responsive support team that readily assists with any questions or exchange processes. However, some reviewers were not happy with occasional shipping delays, unexpected sizing inaccuracies, or difficulties getting timely communication from customer service representatives. A few consumers noted that specific pieces arrived with minor defects or required extra effort to resolve return and shipping complications.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the items look stunning and feel strong,... See more

Quality

Consumers find quality to be positive and consistently praise the high-grade materials and exceptional... See more

Delivery service

Customers report great satisfaction with the delivery service, frequently highlighting fast shipping times... See more

Order

Users describe positive interactions with order, noting that the purchase and selection process is very... See more

Customer service

Clients share positive opinions on customer_service, highlighting exceptional attentiveness and rapid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Forged in Amsterdam by Outlaws making outstanding mens jewelled Gems in great styled rings, necklace and bracelets, forged in Silver and metal to your taste. A wide variety of tastefully uniquely made... See more

Company replied

Rated 5 out of 5 stars

Frist of all, I am extremere sadisfied with my purchase! What you see is what you get. In addition, the communication stalen is very goed. So my advice to otters woud be: Positieve abortus youre c... See more

Rated 5 out of 5 stars

Absolutely brilliant company. Order was delayed slightly. However, the customer service team was on the ball and got back to me immediately. On top of that the rings are exactly as advertised and fi... See more

Company replied

Rated 5 out of 5 stars

We are longtime customers of this brand (we be stacking!). Our most recent experience demonstrated the quality of their customer service. When there was an issue with our rings not being delivered, th... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

OUTLAWS. Amsterdam, is an Amsterdam based webshop, established in 2018 by two young entrepreneurs from Amsterdam. Thinking about life and bringing value to people, we realized that nowadays it’s all about exclusive brands. However, we think different. We believe you don't need expensive brands to express who you are. You express yourself by your style and the person behind that style. “If evolution is outlawed, only outlaws will evolve.”


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(3,308)

1,480 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding!

I ordered 3 pieces for my husbands upcoming birthday, the ring was a little large so I needed to order the next size down.
I was on a time constraint so outlaws agreed to a green exchange and refunded me 50% of the ring cost which isn’t usually the done thing when pieces are bought using a deal! The customer service and quick response knows no bounds with Outlaws Amsterdam! The pieces are stunning and high quality, I know my husband is going to be a regular customer after he receives his gifts.

Thank you so much to the team for being so efficient and helpful. Top notch customer service.

July 29, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Jeska,

Stoked to hear the pieces hit the mark for quality and that your husband has such an awesome gift lined up for his birthday.

Sorting out the ring size through a green exchange and getting that sorted on a tight deadline is top priority, so knowing the support team stepped up and took great care of you is a massive win for the crew.

Respect for the heavy trust, support, and kind words—excited to welcome your husband to the Outlaws family soon!

Stay forged,
Outlaws Amsterdam

Rated 4 out of 5 stars

Issue with refund and customs but customer service was great

There was an issue with postage when returning an item with European customs which resulted in the item being sent back to me and ultimately I wasn't refunded. My partner reached out to the team and spoke with Sam who was absolutely fantastic in the way he dealt with my query. As I couldn't be refunded they issued me with 50% value of the refund as store credit and covered my return postage fee as store credit as well. Whilst I appreciate the customs issue was out of their control, I feel like the returns policy needs to be better outlined on the website for people ordering outside of the EU.

July 29, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Savannah,

Reading this honestly sucks.

You followed the return instructions, waited nearly two months, and then ended up with the parcel back on your doorstep. I'd be frustrated too.

I've found your order now, and I've just sent you an email asking for the tracking details of your return parcel. Once I have those, I'll trace the whole journey and find out exactly where things went wrong.

I won't leave you hanging. We'll figure this out together.

Sam

Rated 5 out of 5 stars

Customer service

Had a question about a piece and it was answered immediately, excellent customer service, kind and quick

July 28, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

LaMarquez,

Stoked to hear the support team took care of you so quickly and kindly.

Providing fast, helpful service is top priority, so knowing your question was answered immediately is a massive win for the crew.

Respect for the trust and support!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

The team kept up with me after I paid…

The team kept up with me after I paid and while my package took a while to get to me; communication was great 👌🏾. The rings however are beautiful just like the images and fits true to size and fits good. I have only had em for about a week, but so far I can’t complain. Keep up the good work Outlaws

July 23, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Barry,

Stoked to hear the rings are looking great, true to size, and living up to the photos.

Sorry the package took a bit longer to arrive, but glad the team kept you fully updated along the way. Delivering high-quality pieces backed by reliable communication is top priority, so hearing you are happy with the gear so far is a massive win for the crew.

Respect for the trust, support, and honest feedback!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Perfect fit and finish

Perfect fit and finish. The two that I purchased for my wife fit like they grew there.
Thank you so very much for creating rimless pieces with such great detail.

July 24, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Michael,

Stoked to hear both pieces fit your wife so perfectly and that the detail on the rimless designs hit the mark.

Crafting unique, high-quality gear with precise attention to detail is always top priority, so knowing she loves the fit is a massive win for the crew.

Respect for the heavy trust and support!

Stay forged,
Outlaws Amsterdam

Rated 2 out of 5 stars

I received a Dragon style bracelet…

I received a Dragon style bracelet £40(which funnily enough i can't find on the website anymore) similar to the "dragon bite" one but chunkier and shiny. First off the little plastic packet it came in was covered in Chinese writing. I don't have a problem with chinese goods when im shopping for them but i was under the impression these came from Europe. Secondly the open mechanism is so sensitive that even a slight amount of pressure on the top of it and it unclips. Fallen off multiple times. I understand i received a more cheaper item than whats up for grabs but i was a little miffed.i also don't think the metal is top quality as it gives off a bit of a strange smell however it never discoloured my skin. Just be a bit careful when buying from these guys. (Received as a birthday present)

June 9, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Alex,

Reading this wasn’t easy because this simply isn’t the experience we want anyone to have with our pieces.

I’m sorry to hear the clasp hasn’t been performing as it should and that the bracelet left you disappointed. Regardless of whether it was purchased as a gift or not, we’d like the opportunity to make this right.

I haven’t been able to find an order under your name, so if you could send us an email with a few more details, I’ll personally look into this and see what we can do for you.

Thank you for taking the time to share your experience.

Sam

Rated 5 out of 5 stars

Good ring nice design comfortable love…

Good ring nice design comfortable love it . People say you get them cheaper elsewhere . Maybe so but I think the interaction from the company and customer service is really good . Took 10 days to arrive which isn't an issue but bear in mind order early if for a special occasion. Very happy with it all good would buy again from them .

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect all-around

Designs are absolutely beautiful, the customer service is great and they even have an immersive community email chain.
Additionally the delivery times and box experience are on point

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great products best price

Great products best price
And very good service
Go buy some goodies

July 27, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

John,

Stoked to hear the products, pricing, and service all hit the mark for you.

Delivering top-tier gear at solid prices with great service is always top priority, and having you hype up the brand for other future Outlaws is a massive win for the crew.

Respect for the heavy trust and support!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Great stuff and very good service

July 8, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Perry,

Stoked to hear both the gear and the service hit the mark for you.

Delivering solid quality backed by a great experience is always top priority, so knowing everything was on point is a massive win for the crew.

Respect for the trust and support!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Product was as described

Product was as described. Shipping updates were a bit lacking.

July 27, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Mick,

Stoked to hear the piece met expectations upon arrival.

Sorry about the gaps on the tracking side of things. Keeping you fully in the loop from checkout to door is super important, so this feedback is being passed right to the logistics team to tighten up those notifications.

Respect for the honest feedback, trust, and support!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Everyone Very Sturdy Necklaces

Everyone who works for OUTLAWS.Amsterdam are very nice and personable who care about their customers. The products are wonderful and are made very well.

July 9, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Angel,

Stoked to hear the team and the gear made such a great impression.

Putting care into every customer interaction and crafting high-quality pieces that last is at the heart of everything, so knowing both the people and products stood out to you is a massive win for the crew.

Respect for the heavy trust and support!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Great quality

Great quality, great service!

July 21, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Dirk,

Stoked to hear both the quality and service hit the mark for you.

Delivering high-standard gear backed by reliable support is always top priority, so knowing you had a great experience is a massive win for the crew.

Respect for the trust and support!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Love my pieces that Iv ordered

Love my pieces that Iv ordered, will definitely be expanding the collection in the future.

July 27, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Scott,

Stoked to hear you are loving your pieces and looking to grow the collection down the road.

Delivering bold, high-quality gear that keeps you coming back for more is always top priority, so knowing you plan to expand is a massive win for the crew.

Respect for the heavy trust and support!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Really good quality I bought a st…

Really good quality I bought a st Benedict ring the enforcer chain and a st Christopher all good stuff 100% recommend to all future outlaws!

July 27, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Thomas,

Stoked to hear the St. Benedict ring, Enforcer chain, and St. Christopher piece all hit the mark for you.

Crafting heavy-duty, high-quality gear built to stand out is always the standard, so getting a 100% recommendation for future Outlaws is a massive win for the crew.

Respect for the heavy trust and support!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Great product

The quality, communication and delivery was all excellent.
I have since brought bracelets and again the same experience.

July 26, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Nick,

Stoked to hear the quality, communication, and delivery consistently hit the mark for you across multiple orders.

Making sure every experience from the first piece to the bracelets stays seamless and on point is always top priority, so your continued backing is a massive win for the crew.

Respect for the heavy trust and loyalty!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

I love the t shirts & my kids keep borrowing them

I love the t shirts & my kids keep borrowing them!! Have just put in another order

July 26, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Mark,

Stoked to hear you and your kids are loving the tees—having them constantly borrowed is the ultimate sign of a good pick!

Crafting comfortable, high-quality gear that everyone wants to grab is always the goal, so seeing another order come through is a massive win for the crew.

Respect for the trust and support!

Stay forged,
Outlaws Amsterdam

Rated 5 out of 5 stars

Excellent product

Excellent product, just as expected. However the courier was a bit useless (Evri)

July 11, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Beatriz,

Stoked to hear the product itself hit the mark and delivered on quality as expected.

Sorry to hear the courier side of things with Evri was a hassle. Delivery issues are always frustrating, and the team works hard to make sure shipping partners match the quality of the gear. Passing this feedback along helps the crew improve the overall experience.

Respect for the honest feedback, trust, and support!

Stay forged,
Outlaws Amsterdam

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